Expert Details

Expert in Automotive Fixed Operation/ Service/ Training

Expert ID: 732329 Ohio, USA

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Expert has 30 years of experience in consulting, training and managing in the fixed operations of automobile dealerships.

SELECTED ACCOMPLISHMENTS
• Increased gross profit from $1.8 mm to $2.9 mm by developing benchmark objectives and implementing best practices.
• Increased market penetration 35 percent through community service and outreach.
• Doubled sales to reach company-set goals while surrounded by competitors and with an entry/exit blocked.
• Developed and implemented marketing initiatives to catapult underperforming fixed operations to top performer.
• Exceeded CSI goals in servicing more than 200,000 customers during career.
• Winner of the Standards of Excellence and President’s Award.

RELEVANT CAREER EXPERIENCE
MANAGEMENT
• Assisted fixed operation personnel with systems and training:
o Enhanced customer satisfaction, employee retention, and increased dealership net profits;
o Installed and supervised systems to ensure successful execution of programs.
• Managed daily operations:
o Sold services to customers, coordinated automotive procedures;
o Controlled expenses, developed policies and procedures to exceed monthly and yearly financial forecasts.
• Coordinated automotive repair and maintenance services:
o Obtained maximum utilization of automotive equipment and prevented operational delays;
o Ensured customer satisfaction.
• Oversaw service drive and service advisors:
o Maintained high customer satisfaction through follow up and proactive initiatives to reduce incomplete and incorrect repairs;
o Trained service advisors on dealership policies and procedures.

REGULATORY COMPLIANCE
• Supervised compliance with EPA standards:
o Audited work sites to maintain and comply with EPA regulations;
o Trained staff to recognize and remedy potential violations in a timely manner.
• Managed staffing in accordance with labor and employment laws
o Oversaw work schedules to maintain wage and hour standards;
o Provided information and resources to associates regarding leave policies such as FMLA.

TRAINING, CERTIFICATIONS, AND EDUCATION
• Master Service Manager Certification
• Management, P&L, Warranty, and Customer Satisfaction
• Maximizing Dealership Fixed Operations
• President Award recipient – Toyota and Honda
• Management Consultation
• Studies at The Ohio State University, journalism concentration



Award-winning, proactive manager with nearly 30 years of outstanding customer service experience and demonstrated excellence in fixed operations.
Skills include:
Management
CSI
Regulatory Compliance
Financials
Quality Control
Technical Support
Warranties
Training
Team-building

Education

Year Degree Subject Institution
Year: 2016 Degree: Certification of completion Subject: Marketing for the tire industry Institution: Tire Discounters training centers

Work History

Years Employer Title Department Responsibilities
Years: 2016 to Present Employer: Undisclosed Title: General Manager Department: Responsibilities: Total HR, P&L, training, marketing, selling responsibilities.
Years: 2015 to 2016 Employer: Germain Toyota Title: Reconditioning Manager Department: Responsibilities:
Years: 2014 to 2015 Employer: Midwestern Automotive Group Title: Volvo Service Manager Department: Responsibilities:
Years: 2013 to 2014 Employer: Fixed Performance Inc. Title: Regional Manager Department: Responsibilities:
Years: 2009 to 2012 Employer: Coughlin Ford Title: Service Manager Department: Responsibilities:
Years: 2006 to 2007 Employer: John Hinderer Honda Title: Service Manager Department: Responsibilities:
Years: 2005 to 2006 Employer: Sarasota Ford Title: Service Drive Manager Department: Responsibilities:
Years: 2001 to 2005 Employer: Darby South Buick Pontiac GMC Title: Service Manager Department: Responsibilities:

Career Accomplishments

Associations / Societies
Venice Business Club
Manatee Community College Automotive Advisory Board
Licenses / Certifications
Toyota Service Manager certification
General Motors Platinum Service Manager certification
Ford Gold Service Manager certification
Honda Service Manager certification
NetProfit Fixed Operations certification
Chrysler One certification
Professional Appointments
President of the Southwest General Motors Parts and Service Manager Club - 2002 through 2004
President of the Central Ohio Ford Parts and Service Manager Club - 2010 through 2012
Awards / Recognition
Toyota Presidents Award
Honda Presidents Award

Fields of Expertise

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