Expert Details
Business Coaching For Healthcare, Service, Retail, Hospitality and Professional Services Companies
ID: 728405
Alabama, USA
Successfully developed effective teams in greater than a dozen organizations as key executive or as business coach/consultant using a structured approach to training. Developed comprehensive business evaluation tool that examines each of the critical success factors for businesses. This tool is used for annual “business check-ups” to identify and correct problems, keep organizations focused and sustain performance. Actively involved as the guiding executive or consultant in greater than a dozen successful organizational turnarounds of businesses that were struggling fiscally.
Fully knowledgeable of every component of healthcare system in U.S. to include acute hospitals, specialty hospitals, managed care, insurance industry, medical practices, ambulatory services, home health, hospice, nursing homes and skilled care, assisted living, senior housing and rehabilitation services.
Guided the start-up of seven new businesses with each of the businesses still in operation today and fiscally sound. Developed a “Business Start-Up Package” for entrepreneurs wishing to start their own businesses. This package provides step by step assistance and helps the business owner avoid the traps that frequently cause new businesses to fail.
Developed and implemented training materials/programs for improving customer service in businesses.
Developed and currently maintain catalog of prototype business policies, procedures, forms, systems, processes, training manuals, contracts and other tools that can be easily modified to meet unique businesses needs. Owned and operated a restaurant that showed 65 consecutive months of profitability. Owned and operated multi-family housing and commercial properties for ten years. Provided business consulting on understanding business revenue cycles, supply chains, overhead expenses and other key organizational issues that impact cash flow. Assist businesses with improving their cash flow position based on this evaluation.
Provided human resource consulting on recruiting, screening, hiring, employee discipline and termination, employee handbook development, workers compensation, unemployment compensation, wage/salary programs, benefit programs, employee incentive programs, job descriptions, performance evaluation programs and general human resource questions. Completed enumerable business plans, market feasibility studies, and financial projections for new programs, businesses and projects for marketing, funding and management purposes. Most recently completed a $70 Million project that obtained funding.
Active participation with multiple social service and business association boards as member and chair with excellent understanding of fundraising and 501C3 management recognizing many opportunities for fiscal savings.
Extensive experience in training and coaching organizations on building strong focused teams. Extensive experience in assisting small businesses with succession planning, time management and leadership training.
Completed merger and full integration of two Internal Medicine Practices with 11 physicians in Atlanta, GA resulting in annual bottom line improvement of over $1 Million. Completed business plan, market feasibility study, and financial projections for comprehensive senior care housing and healthcare services project in Birmingham, AL that resulted in $65 Million in financing for the project. Provided business coaching services to an architectural firm which guided them through a minority ownership conversion resulting in $15 Million in new minority contract business from local government. Provided business coaching to assisted living facility owner involving restructuring of several contracts resulting in $250,000 in annual improvement in expenses. Strategically refocused a hospital with a negative bottom line, built an effective management team and developed a capitated, integrated behavioral health system, all of which resulted in an annualized improvement of $2.9 Million.
Education
| Year | Degree | Subject | Institution |
|---|---|---|---|
| Year: 1982 | Degree: MBA | Subject: Finance | Institution: Georgia State University |
| Year: 1983 | Degree: MHA | Subject: Health Administration | Institution: Georgia State University |
| Year: 1978 | Degree: BS | Subject: Pre-Medicine | Institution: University of Georgia |
Work History
| Years | Employer | Title | Department |
|---|---|---|---|
| Years: 2022 to Present | Employer: Undisclosed | Title: CEO/Managing Member | Department: |
Responsibilities:Helping business owners generate more clients, close more sales, and increase revenue and profits while minimizing their out-of-pocket expenses. |
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| Years | Employer | Title | Department |
| Years: 2020 to 2022 | Employer: Cypress Creek Hospital / Universal Health Services | Title: CEO | Department: |
Responsibilities:Responsible for total hospital operations taking hospital successfully through the pandemic to a rebound census year in 2022. Put together an exceptional senior leadership team who led the hospital to two years of inpatient clinical outcomes performance and outpatient patient satisfaction ranking in the top 10 hospitals in the behavioral health division of the company. Implemented a new geriatric Psychiatric Unit in 2022 and negotiated Texas A&M Psychiatry Department residency rotation in this unit. Developed a close working relationship with HCA Northwest on a number of fronts that produces significant benefits to the hospital. Left to focus on acquisition of a small business and to focus on business coaching for businesses in the service industries including healthcare, senior services and other service industry companies as a legacy business. |
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| Years | Employer | Title | Department |
| Years: 2018 to 2019 | Employer: Landmark Health | Title: VP | Department: |
Responsibilities:Led multiple, market-specific and national program initiatives, engagement enhancement teams and implementation efforts working interactively with medical practitioners in each market to enhance operational performance. |
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| Years | Employer | Title | Department |
| Years: 2017 to 2018 | Employer: Silverado Senior Living, Inc. | Title: Regional VP of Operations | Department: Texas/South |
Responsibilities:Owned regional responsibility for 15 memory care communities and one SNF. Was hired by CEO because of his outstanding performance in another company where he was an executive many years prior.• Drove turnaround of five communities requiring significant improvements in census and operations; hired new administrators and built solid leadership teams to advance successful change initiatives. • Managed five communities that were able to reach and sustain 95% to 100% occupancy consistently. • Worked with Administrator to grow lone SNF in the region from 25% occupancy to 67.5% in a 90-day period. |
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| Years | Employer | Title | Department |
| Years: 2013 to 2017 | Employer: PPH Solutions, Inc. | Title: CEO/Co-Founder | Department: |
Responsibilities:Headed a startup healthcare company that delivered care management/coordination services to partnering healthcare organizations to care for their most chronic and vulnerable populations. The company served healthcare payers, employers with self-funded health plans, hospitals/health systems, physician practices, and patients/families directly.• Contracted with primary care physician practices with greater than 19,000 Medicare patients to deliver services within six months of start-up, with average annual enhanced receipts per physician of $90K. • Implemented unique concierge medicine programs within four medical practices, resulting in average enhanced practice revenue of $50K per physician per year. • Provided consulting and support for the development and implementation of a medical home model of care within the University of South Alabama’s Family Medicine Program. |
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| Years | Employer | Title | Department |
| Years: 2013 to 2014 | Employer: RNO Associates | Title: Change Management Consultant | Department: |
Responsibilities:Managed (via a short-term contract) a dynamic senior care medical practice in Alabama delivering services throughout the healthcare continuum, employing 12 providers with medical care provided in 22 senior care and SNF communities, office-based, hospital-based and in-home. Physician and APP members of practice helped launch PPH Solutions• Added $300K in annualized income in 2014 via Medical Director Agreements and residential service contracts. • Transitioned the practice through Stage 2 Meaningful Use for CMS, resulting in $200K+ in CMS incentives. • Recruited three new providers to the practice in less than a year. • Managed move to new office location with no disruption of patient care or revenue generation |
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| Years | Employer | Title | Department |
| Years: 2009 to 2013 | Employer: Optum Complex Care Management | Title: COO | Department: Eastern Division |
Responsibilities:Led operations, development, integration with payers, and support for in-home chronic care management services, serving as SME for “CarePlus” programs/innovation projects. Managed 105 staff at telephonic care management center, supporting providers in the field of delivering in-home services in 25 states.• Proved vital in closing nearly $10M in contracts and led program implementations of new ‘CarePlus” programs with insurers and ACO’s in seven states; supported medical providers in delivering in-home care in 12 markets. • Re-engineered call center processes, communications, workflow, and job descriptions, resulting in enhanced care call performance, patient satisfaction, and staff retention. • Led Tennessee care-plus program to best 2012 financial performance for all AmeriGroup contracts in eight markets. • Developed and implemented a companywide intensive training program that enhanced patient enrollments and reduced un-enrollments by 25%, resulting in an annualized financial impact of over $15M. |
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| Years | Employer | Title | Department |
| Years: 1999 to 2010 | Employer: Mature Options, LLC | Title: CEO/Principal | Department: Senior Care Services |
Responsibilities:Total development and operational responsible for company that grew from zero to $15 Million in annual revenue before being sold in 2010. |
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| Years | Employer | Title | Department |
| Years: 2003 to 2010 | Employer: Mature Options Business Coaching | Title: CEO/Principal | Department: Business Coaching/Consulting |
Responsibilities:Business coaching services delivered to small to medium size businesses in the health, medical, professional services, small retail, hospitality, and property management industries. |
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| Years | Employer | Title | Department |
| Years: 1999 to 2000 | Employer: Noland Health Services | Title: Administrator | Department: LTAC Division |
Responsibilities:Administrator for Montgomery LTAC Hospital and for development of multiple LTAC hospitals throughout Alabama. |
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| Years | Employer | Title | Department |
| Years: 1997 to 1999 | Employer: Vencor, Inc. | Title: Executive Director | Department: |
Responsibilities:Responsible for market with two hospitals, five skilled nursing facilities, home care program, outpatient rehabilitation services, two assisted living facilities and seven outpatient clinics. |
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| Years | Employer | Title | Department |
| Years: 1996 to 1997 | Employer: Southeast Healthcare Associates | Title: Chief Operating Officer/Board Member | Department: |
Responsibilities:Total management responsibility for 60-physician, multi-site, multi-specialty practice in Savannah, Georgia, and along the South Carolina & Georgia coastal communities. |
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| Years | Employer | Title | Department |
| Years: 1994 to 1996 | Employer: Vencor, Inc. | Title: Administrator | Department: Vencor Hospital Oklahoma City |
Responsibilities:Total operational and fiscal responsibility as CEO for 80-bed hospital. |
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| Years | Employer | Title | Department |
| Years: 1989 to 1994 | Employer: Ramsay HealthCare | Title: Regional Vice President | Department: Corporate |
Responsibilities:Responsibility as corporate officer for nine hospitals in three states then became corporate officer responsible for outpatient clinics, physician practices and non-residential services throughout company's 23 hospital locations. |
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Career Accomplishments
| Associations / Societies |
|---|
| Previous: Federation of American Healthce Systems, Medical Group Management Association, Licensed Assisted Living Administrator in Alabama. Current: Shelby County Chamber of Commerce and Economic Development Group, Greater Birmingham Chamber of Commerce and Economic Development Group, Rotary International ACT Ministry Mentor |
| Licenses / Certifications |
|---|
| Certified Mediator, Certified Business Coach |
| Professional Appointments |
|---|
| Board Member and Chair for Asbury UMC Staff Parish Relations Committee, Board Member and Chair for Big Brothers and Big Sisters, Board Member and Chair for Alzheimer's Association, Board Member and Chair for Ombudsman Advisory Committee, Board member Assisted Living Association of Alabama |
| Awards / Recognition |
|---|
| Administrator of the Year for Community Psychiatric Centers-1987 (39 Hospitals), Administrator of the Year for Ramsay Healthcare-1990 (23 Hospitals) |
| Medical / Professional |
|---|
| Healthcare Administrative-Erlanger Medical Center- 1983 |
Additional Experience
| Training / Seminars |
|---|
| Certified Mediator, Certified Business Coach, Multiple Small Business Evaluation and Management Tools and Corollary Training, Strategic Planning Training Programs, Comprehensive Business Asessment Tools, Cash Flow Improvement Training, Customer Service Improvement Training, Team Building Seminars and Training, Healthcare Continuum Training |
| Vendor Selection |
|---|
| Through own entrepreneurial efforts, expert's organization has a broad list of supllier and vendor contacts in the Alabama for the industry sectors they serve. |
| Marketing Experience |
|---|
| Very strong and fully immersed in health/medical industry, hospitality industry, property management industry, professional services industries such as attorney, engineering, architectural, physician, dentist, veterinary, building contractor, and CPA, and small retail industry. Understands industry trends, revenue cycles, supply chain issues, customer service needs, cost analysis, profitability standards and can strategically focus. |
| Other Relevant Experience |
|---|
| Business plan development, strategic plan development, full human resource assistance, marekting plan development and implementation, customer service program assessment and implementation, small business balancing of business and personal issues and succession planning for small businesses. |
Fields of Expertise
alternative dispute resolution service, billing service, business, business analysis, business management, business office service, business operations, business plan, business strategy, cash management, change management, conflict management, convalescent care, corporate strategic planning, corporate turnaround, cost control, crisis management, elder care, employee benefit, entrepreneurship, family business, finance, financial management, food service industry, health care, health care cost control, health care finance, health care industry, health care management, health care market research, health care marketing, health care regulation, health care system, health insurance, home health care, long term care, market assessment, medical facility, medical practice guideline, medical reimbursement, business development, palliative care, practice, preferred provider organization, primary care, restaurant, restaurant hospitality, service marketing, small business, social service, strategic planning, subacute care, team building, hospitality industry, trauma care, concierge medicine, ambulatory care, motel, hotel, reimbursement, hospitality, health care quality assurance, health care call center, health care provider, health care plan, corporate finance, health care policy, hotel operations, managed care, life care, restaurant strategic planning, cost of service, evaluation service, hotel marketing, restaurant industry, insurance industry, health safety, hotel feasibility analysis, residential property management, commercial property management, property management, Current Procedural Terminology, urgent care, family medicine, ambulatory surgery, business process management, health care claims substantiation research, merger, architectural engineering, respiratory care, Department of Health and Social Security standard, medical informatics, wound care, disease control, surgical care, service development, food service, management service organization, service organization, management, personal care product, business system design, marketing, hospital, restaurant management, operations management, geriatrics, facility management, business process re-engineering