Expert Details

Expert in Business/Customer Value Design and Transformation (Digital Transformation)

Expert ID: 736601 Switzerland

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Expert has 16+ years of Business Strategy and Innovation at a global technology company. Expert possess a diverse set of qualifications, skills and background in transformation, innovation, business model and customer value design, paired with my coaching acumen. Key elements of expertise focus on Business Transformation. Expert used Service Design and Design Thinking methodologies to work with companies on creating new value to their customers.

As an example, a project previously worked on with a business in Portugal - Human Centered Design for Digital Education- resulted in changing the company's strategy from selling technology, to understanding the personas, their jobs, pains and gains and creating solutions that were enabled and supported by technology. Expert consults clients with a focus on all aspects of their digital transformation; Other current focus is on democratizing a consultancy services for startups and small businesses by creating a Business Builder Navigator. In addition, Expert was also a part of the team that created from scratch a business operations model (channel organization) for a new sales territory at a previous employer. Expert's motto: If you can measure, you can manage.

Expert may consult nationally and internationally, and is also local to the following cities: Zurich

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Year Degree Subject Institution
Year: 2000 Degree: MA Subject: Economics and European Studies Institution: Gdansk University (Poland) and KU Leuven (Belgium)
Year: 1999 Degree: Masters Subject: Economics Institution: Gdansk University, Sopot, Poland
Year: 1997 Degree: Graduate Certificate Subject: European Business Studies Institution: École Supérieure de Commerce, Rouen, France

Work History

Years Employer Title Department Responsibilities
Years: 2019 to Present Employer: Undisclosed Title: Partner Business Transformation Office – EMEAR Partner Organisation Department: Responsibilities: Design and execution of Partner Growth Framework (PGF) – methodology guiding Cisco’s business Partners through their business model innovation allowing capturing market transformations and delivering new customer value propositions
Main achievement: Designed and piloted transformation methodology in South countries: SMART creatives curriculum – internal enablement for employees and Human Centred Design methodology used with Partners and Customers
Years: 2013 to 2019 Employer: Cisco Systems Title: Organisational Transformation & Talent Enablement – EMEAR Partner Organisation Department: Responsibilities: Design and execution of the sales role evolution framework. Talent enablement for organizational transformation to
Recurring Offers and Solutions delivery.
Main achievement: Created a Digital Ready PAM concept enabling Partner Account Managers to drive Partners’ Recurring Revenue business; Led "Digital Navigator" end to end Partner transformation journey from assessment (organizational and solutions), through prioritization and enablement, to acceleration and measurement
Years: 2011 to 2013 Employer: Cisco Systems Title: Enterprise Social Lead EMEAR Department: Responsibilities: Leading project aiming at a transformation of an organization that is optimized to benefit its entire ecosystem
(customers, employees, stakeholders, partners) by embedding collaboration, information sharing, and active engagement into its operations and culture.
Main achievement: Invented One Partner Experience concept and created internal Social Business transformation strategy (including the concepts of “workforce of the future”)
Years: 2010 to 2011 Employer: Cisco Systems Title: Business Architecture Manager - EMERGING MARKETS Partner Organisation Department: Responsibilities: Managed a small team. Responsible for Ease of Doing Business in B2B Partner experience (Pre-Sales, Transact, Post-
Sales), project and change management on the Emerging Market level.
Main achievement: Guided Deal Registration - innovative quoting process supporting alignment across finance, pricing strategy and business operations teams and enabling immediate execution of any new product pricing strategies or introduction of new Go to Market concepts
Years: 2006 to 2010 Employer: Cisco Systems Title: Commerce Program Manager EMERGING MARKETS Partner Organisation Department: Responsibilities: Geography lead for Commerce Transformation initiative aiming to achieve better end-to-end operational readiness, to enable sales productivity, to accelerate services growth and field adoption. Engaged across business and IT project
teams, field, operations, and finance. Focused efforts on changes in process, policy and IT applications that affect the
way sales teams do their job. Created and executed full end-to-end change management and other user adoption
Main achievement: Part of the team that created a new business geography of Cisco when a decision was made to create Emerging Markets (CEE, MEA, LATAM, RCIS), furthermore, was a part of a global team that delivered a fully operational commerce platform, agile to new go to markets and business models
Years: 2004 to 2006 Employer: Cisco Systems Title: Channel Productivity Office (CPO) Specialist Department: Responsibilities: Lead and managed Channel Partners and Channel Account Managers (Poland, Balkans, Baltics & Austria) in business
related discussions i.e. programs, promotions, certification & specialization, surveys, order fulfillment and reporting.
Main achievement: CPO was recognized as best innovation practice in the areas of talent incubation and business operations excellence. Currently adopted globally at Cisco as Customer and Partner Services (CPS)
Years: 2002 to 2004 Employer: marcus evans Title: Department: Responsibilities: Independently managed conference projects, coordinated Marketing, Sponsorship, Operations and Sales teams throughout a conference lifecycle campaign. Delivered 12 conference with gross income range $50K - $75K.
Years: 2000 to 2001 Employer: Centre for European Policy Studies Title: Department: Responsibilities: Responsible for data research under supervision of Senior Research Fellows. Managed research paper publication aligned task force and working groups meetings.

Career Accomplishments

Licenses / Certifications
Accessibility: How to Design for All - completed 2021
Design Thinkers Bootcamp - completed 2018
Life, Motivation, Emotional Intelligence Coach (NLP) - completed 2015
Business Model Design and Customer Value Design - completed 2017
Strategyzer: Mastering Business Models Certificate & Mastering Value Propositions Certificate
Professional Appointments
SXSW Interactive Festival Participant 2014 & 2016
Cisco JUMP Program Alumni
Awards / Recognition
Cisco Enterprise Collaboration Excellence Award
Cisco Social Media and Digital Marketing specialist level

Language Skills

Language Proficiency
Polish Native
English 20 years of constant use, nearly native
Czech Very good
French Conversational
German Basic

Fields of Expertise

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