Expert Details
Coffee Quality and Retail
ID: 738590
Vietnam
He specializes in the following:
- specific technical issues like roast profiling or quality control
- general support and soundboarding for growing new coffee ideas
- bar flow design for a cafes or production design for roasteries
- building a wholesale coffee roasting business
- creating training and education systems for staff retention
- sourcing green coffee, equipment, or solutions
- career and entrepreneurial guidance and support
- coffee equipment design, manufacturing, sales, and marketing
Education
| Year | Degree | Subject | Institution |
|---|---|---|---|
| Year: 2004 | Degree: BA | Subject: Literature | Institution: University of Houston - Clear Lake |
| Year: 2002 | Degree: AS | Subject: General Studies | Institution: College of the Mainland |
| Year: 2002 | Degree: AA | Subject: General Studies | Institution: College of the Mainland |
Work History
| Years | Employer | Title | Department |
|---|---|---|---|
| Years: 2013 to Present | Employer: Undisclosed | Title: Consultant | Department: Coffee Quality |
Responsibilities:Consult and train various clients from many points in the supply chain, from post-harvest processing to sourcing, roasting, brewing, retailing, and marketing specialty coffee. |
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| Years | Employer | Title | Department |
| Years: 2015 to 2019 | Employer: La Marzocco USA | Title: Sales, After Sales, Market Development | Department: Modbar |
Responsibilities:Inside and outside sales for Western US and Canada, Cafe design consulting, installation preparation, user training.After Sales for existing clients, resellers, and distributors. Reseller, distributor, and technician training. Transition training for sales and after sales teams at La Marzocco (La Marzocco acquired the Modbar company in 2016). Marketing and Event team member duties. Trade shows - booth concept and design, show floor representation. Business strategy team - consulted for upper management at Modbar and La Marzocco for market management and growth strategies. |
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| Years | Employer | Title | Department |
| Years: 2010 to 2013 | Employer: Olympia Coffee Roasting | Title: Production Roaster, QC Specialist, Wholesale Support | Department: Production & QC, Wholesale |
Responsibilities:Production roasting, product development, quality management (QC & QA), wholesale customer support (onboarding, training, troubleshooting) |
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| Years | Employer | Title | Department |
| Years: 2008 to 2010 | Employer: Batdorf & Bronson Coffee Roasters | Title: Training & Education Coordinator | Department: Training & Education |
Responsibilities:R&D, Training (retail staff, corporate staff, wholesale clients), Product Development, Purchasing, QC Lab management and improvement.Marketing and Event team member duties. Trade shows - booth concept and design, show floor representation. |
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| Years | Employer | Title | Department |
| Years: 2007 to 2008 | Employer: Batdorf & Bronson Coffee Roasters | Title: Production Specialist, Roaster's Assistant | Department: Production |
Responsibilities:Daily workflow management, roaster assistant duties, receiving, shipping, packing, delivery. |
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| Years | Employer | Title | Department |
| Years: 2019 to Present | Employer: Undisclosed | Title: Founder, Product Manager, Quality Manager | Department: Leadership |
Responsibilities:Founding, Designing, Launching.Product creation and management. Roasting and production. Sourcing and Purchasing. Business Development. Sales and After Sales Support. Marketing and Communication. |
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