Expert Details

Expert in Consumer Product Safety, Regulatory and Retail Compliance, Quality Assurance

Expert ID: 735946 Arkansas, USA

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Expert is a consumer product (non-food) safety, regulatory and retail compliance, quality assurance and control, 3rd party lab testing / inspection / auditing, CPSC (Consumer Product Safety Commission), CPSIA (Consumer Product Safety Improvement Act), Federal / State / Local compliance consultant and expert. He is on-call 24/7 and speaks Chinese fluently.

Expert has over 17 years of experience in the consumer products industry, most recently for the Product Safety & Compliance division at Walmart Stores, Inc. He was responsible for managing the regulatory compliance testing and auditing programs / policies / procedures / protocols / practices for general merchandise (non-food) items offered for sale in the Walmart, Walmart.com, Sam's Club, samsclub.com, and Puerto Rico formats. This included direct import, domestic, private label, supplier and national brand items in 20+ departments/categories.

In addition to being employed with the world's largest retailer (and company), Expert was also previously employed with Intertek, a global 3rd party test lab and QA/QC service provider and various consumer product companies, importers and manufacturers.

Expert has experience with the following consumer products areas in various capacities: Toy / Toys, Children's Product / Products, Sporting Goods, Costume & Fine Jewelry, Sunglasses, Watches, Bags and Other Accessories, As Seen On TV, Clip Strips and Impulse, Seasonal & Celebrations, Crafts, Fabrics and Sewing, Furniture (indoor), Outdoor Living (i.e. furniture and grills), Infant Juvenile Baby Hardlines & Consumables, Stationery, Kitchen & Dining, Small Appliances, Bedding & Bath, Home Decor, Storage & Organization, Electronics, Electrical, Lighting, Hardware & Paint, Automotive, Pets, Health Beauty Aids, Cosmetics, Personal Care Products, Household Chemicals & Consumables and other Consumer Products (i.e. softgoods, softlines, hardgoods, hardlines, etc.)

Expert may consult nationally and internationally, and is also local to the following cities: Bentonville, AR

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Education

Year Degree Subject Institution
Year: Degree: Bachelor of Science Subject: Business Information Systems (BS) Institution: DeVry University
Year: Degree: Master's Subject: Business Administration Institution: Keller Graduate School of Management

Work History

Years Employer Title Department Responsibilities
Years: 2015 to Present Employer: Undisclosed Title: Principal Consultant | Founder Department: Responsibilities: -Providing consumer product safety, retail and regulatory compliance and quality assurance and control consulting services for Walmart and Sam’s Club vendors.
Years: 2011 to 2015 Employer: Walmart Stores Inc. Title: Testing Manager II Department: Product Safety & Compliance Responsibilities: -Responsible for regulatory compliance testing programs in 20+ departments (sporting goods, toys/children’s, jewelry, crafts, electronics, outdoor, hardware, small appliances, HBA/cosmetics, impulse/checkouts, etc.) for 6 retail formats (Walmart, Sam’s Club, walmart.com, samsclub.com, Puerto Rico). Includes all national/supplier brand, direct import, domestic and private label items.
-Demonstrated strong technical knowledge and influence best practices.
-Leveraged and strengthened relationships with various approved test labs.
-Engaged supplier development by providing continual technical support, failure resolution and supplier education on the program requirements.
-Demonstrated the ability to quickly adapt and understand the associated risks and impact to the business in a constant changing & demanding environment.
-Collaborated with internal parties to develop process maps and share best practices to design and maintain an effective monitoring program.
-Identified deficiencies by utilizing root cause analysis and created corrective action plans to guarantee compliance moving forward.
-Published monitoring reports and monthly/quarterly summaries to communicate progress and program development plans to leadership.
-Notable monitoring programs: Undue Influence training, CA VOC noncompliant items & in-store audits, CA Pesticides registration, EPA Pesticides claims in-store audits, CARB Composite Wood, E-waste state registration, Drop Ship Vendor- GCC/CPC, Lacey Act, Lead Document Acceptance.
-Recognized and capitalized on continuous improvement opportunities (i.e. identified process gaps in the testing program, advised lack of/or misinterpreted criteria on test protocols, aligned testing procedures with labs, investigated questionable test reports, etc.).
-Partnered with internal support teams to resolve testing issues and develop actionable resolutions to ensure an improvement plan is communicated and executed in a timely manner.
-Monitored the iCiX program to ensure suppliers and labs are regularly maintaining their requests. Played large role in the early development and continuous improvement stages of iCiX.
-Notable projects: bb/air soft gun risk assessment, fuel gel/pots investigation, expanded in-store testing, poncho investigation, lab benchmark projects, planned annual lab conferences, XRF/HDXRF study, lab proficiency studies, testing cost studies, and various monitoring programs.
Years: 2009 to 2011 Employer: Readerlink Distribution Services Title: Quality Assurance Manager Department: Responsibilities: -Responsible for 1500+ children’s SKUs spread through 3 juvenile divisions.
-Developed and enforced a standardized testing process that complies with US & International toy/children’s standards and customer requirements (Costco, Sam’s Club, Walmart, BJ’s, Target, Barnes & Noble, Lakeshore Learning Materials, Michaels, The TJX Companies, etc.).
-Enhanced the product risk and integrity assessment process for new products.
-Evaluated and approved products to meet regulatory, quality and customer requirements through comprehensive reviews of component, pre-production, production test reports.
-Developed Oracle-linked database to house test results with reporting tools for trend analysis.
-Developed procedures to comply with the CPSIA’s certification of conformity requirements.
-Built GCC/CPC website and database tool to auto-generate required regulatory certification.
-Provided expert guidance on cost effective testing to global supply chain.
Years: 2007 to 2008 Employer: Intertek Title: Account Manager, Business Development Department: Responsibilities: -100+ key accounts; managed $2.0M USD in annual sales.
-Specialized in toys/children’s product testing and QA inspection; knowledge in soft lines and hardlines products (furniture, soft home, sporting goods, housewares, electrical, consumables, etc.).
-Proficient in other quality assurance fields, such as social compliance audits, product risk assessment, import trade security, factory audits, certifications, etc.
-Provided innovative solutions and total cost modeling for bundled services.
-Executed short-term and long-term strategies to expand business for our clients.
-Recommended necessary lab tests, based on the client’s product, wants/ needs, turnaround time, budget, sample location, lab testing capabilities, etc.
Years: 2005 to 2007 Employer: Jada Toys Title: Chief Assistant to General Manager Department: Responsibilities: -Responsible for Marketing and Consumer Services department.
-Defective product testing and analysis reporting.
-Composed and executed toy promotional marketing campaigns.
-ERP (Enterprise Resource Planning) system implementation.
-Trademark and copyright maintenance.
Years: 2002 to 2005 Employer: Cerwin Fortune Title: General Manager Department: Responsibilities: -Supervised staff of 10 employees and reported directly to President.
-Managed $3.0M USD in annual sales for toy, children’s product and sporting good products.

Career Accomplishments

Associations / Societies
International Consumer Product Health & Safety Organization (ICPHSO) member
Licenses / Certifications
Certificate in Product Safety Analysis – St. Louis University
Certificate in Product Risk Assessment – St. Louis University
Certified Quality Improvement Associate – American Society for Quality

Additional Experience

Expert Witness Experience
Number of Times Deposed/Testified in Last 4 Yrs: 1

Language Skills

Language Proficiency
English Native proficiency
Mandarin Chinese Professional working proficiency

Fields of Expertise

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