Expert Details

Customer Service and Customer Experience

ID: 734188 Missouri, USA

Expert is a customer service and experience expert and the Chief Amazement Officer of a very prestigious company. He is a New York Times and Wall Street Journal bestselling author and has been inducted into the National Speakers Association Hall of Fame for lifetime achievement in the speaking profession.

Expert works with companies and organizations who want to build loyal relationships with their customers and employees. His articles have been read in hundreds of publications, and he is the author of five published books. He is also the creator of a customer service training program which helps clients develop a customer service culture and loyalty mindset.

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Education

Year	Degree	Subject	Institution
Year: 1982	Degree: BA	Subject: Communications	Institution: University of Missouri - St. Louis

Work History

Years	Employer	Title	Department
Years: 1982 to Present	Employer: Undisclosed	Title: Customer Service & Experience, Professional Speaker, Business Author	Department:
Responsibilities: Speak and write about customer service and the customer experience.

Career Accomplishments

Licenses / Certifications
CPAE - 2007

Publications and Patents Summary
Articles in hundreds of publications and he is the author of five published books.

Fields of Expertise

customer service development, Customer Service, voice of the customer, customer retention, business