Expert Details

Expert in Customer Service and Customer Expereince

Expert ID: 734188 Missouri, USA

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Expert is a customer service and experience expert and the Chief Amazement Officer of Expert Presentations. He is a New York Times and Wall Street Journal bestselling author and has been inducted into the National Speakers Association Hall of Fame for lifetime achievement in the speaking profession.

Expert works with companies and organizations who want to build loyal relationships with their customers and employees. His articles have been read in hundreds of publications, and he is the author of Moments of Magic®, The Loyal Customer, The Cult of the Customer, The Amazement Revolution, Amaze Every Customer Every Time and Be Amazing or Go Home. He is also the creator of The Customer Focus™, a customer service training program which helps clients develop a customer service culture and loyalty mindset. (Now available as an online/web-based training program!)


Year Degree Subject Institution
Year: 1982 Degree: BA Subject: Communications Institution: University of Missouri - St. Louis

Work History

Years Employer Title Department Responsibilities
Years: 1982 to 2018 Employer: (Undisclosed) Title: Customer Service & Experience Expert, Professional Speaker, Business Author Department: Responsibilities: Speak and write about customer service and the customer experience.

Fields of Expertise

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