Expert is a customer service and experience expert and the Chief Amazement Officer of a very prestigious company. He is a New York Times and Wall Street Journal bestselling author and has been inducted into the National Speakers Association Hall of Fame for lifetime achievement in the speaking profession.
Expert works with companies and organizations who want to build loyal relationships with their customers and employees. His articles have been read in hundreds of publications, and he is the author of five published books. He is also the creator of a customer service training program which helps clients develop a customer service culture and loyalty mindset.