Expert Details

Expert in Digital Transformation; EMEA Cloud Operations Services

Expert ID: 736707 Italy

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Expert is currently self-employed as a Project Manager with a focus on Digital Transformation. In this role, he is primarily responsible for the execution of media plan recommendations, campaign management, and optimizations. He specializes in SEM (search engine marketing), SEO (search engine optimization), ABM (account-based marketing) platforms, CRM (customer relationship management), and marketing automation.

Expert has over 35 years progressive experience in ICT, from system integration, data center management, software development, program management. The inudstries where he is more experienced:
- Energy
- Manufacturing
- Banking, Finance & Insurance
- Transportation
- Aereospace

He's an expert with multi-device dev ops and MDM SaaS platforms, specifically from a customer perspective. He can consult on Industry Overview Competitive Landscape & Key Players Product/Technology Differentiation Key Customer Selection Criteria. Expert has huge experience in Machine Learning, Deep Learning Performance Optimization.

Expert is very familiar with and able to discuss
** Open Banking Platforms** in the US. Specifically, they are looking to learn about: Competitive landscape among players within the space Value Proposition Use cases Sales processes Customer considerations for selecting a solution
He knows the following platforms very well: Akoya, MX, Finicity, Ninth Wave, Plaid, and Yodlee. He can speak to customer perspectives and the decision-making process surrounding data integration/iPaaS software solutions. Specifically, he can discuss the following topics of discussion: overview of the competitive landscape within the data integration/iPaaS software solutions space ( i.e. MuleSoft, Talend, Boomi, Tibco, Informatica, Workato, Jitterbit, SnapLogic, Microsoft) overview of the key customer criteria/key decision-making process when evaluating/selecting data integration/iPaaS software solutions overview of the typical use cases surrounding data integration/iPaas software solutions ( i.e. key integrations they support, etc.) Customer of cybersecurity products: Data security, identity access management, data classification, managed file transfer, infrastructure protection, and IBMi Cyber.

Expert is very experienced in IT Observability solutions, particularly APM (Application Performance Monitoring) solutions. He can speak about the outlook and future performance. Expert has deep knowledge of AppDynamics, Enterprise SolarWinds Server & Application Monitor, dynatrace, LogDNA. He can discuss the low-code/no-code software space. He's familiar with several players like Unqork, BettyBlocks, Nintex Conga, Uniface, Pegasystems, Outsystems, Mendix, Appian, QuickBase, Caspioother. He's an expert with experience purchasing Employee Engagement software. He is a key IT decision-maker on Kubernetes (K8s) platform selection in large enterprises. Expert's familiar with real estate operations & management platforms.
Relevant providers:
• Entrata
• Appfolio
• BuildingEngines
• MRI
• RealPage
• Yardi

Expert is familiar with Data Science Notebooks, specifically from a customer perspective, and is familiar with the cloud data management space, specifically from a customer perspective. He's very experienced with GraphQL Database Solutions, specifically from a customer perspective. He can drive the consultation on the following topics: Industry Overview Competitive Landscape & Key Players Product / technology differentiation Ease of implementation Key customer selection criteria Future demand outlook & potential unmet needs.

He's an expert and very knowledgeable about the ERP and FMS software from a customer perspective. In particular, he can talk about: his experience as a customer of ERP and FMS software; Major vendors he's most familiar with; Key purchasing criteria when selecting ERP or FMS software providers. He was running the last vendor selection for adopting a new software provider for ERP, EAM system last summer. Expert was the decision maker during the RFI (designed by him) and RFP phases; The overall vendor selection has been a real success.

Expert is familiar with Unit4, Netsuite, Sage Intacct, Oracle PeopleSoft, SAP 4/HANA, INFOR, EPICOR, IFS. He's an expert on Integration Platforms as a Service (iPaaS). He can help better understand what customers look for in these solutions, and how key providers compare. He can speak to software automation / integration solutions (i.e. MuleSoft, SnapLogic, Dell Boomi, Workato, Tray.io, Zapier, Apient, IFTTT, MSFT Logic Apps, etc.) He's very familiar with and able to discuss the resource management and field service management software space.

Familiar with: ARCOS, Kronos, Ultipro, Oracle Primavera, IBM Maximo, Click/Salesforce, Clevest, Ventyx, CGI, ServiceMax, Zinier, etc. Expert's knowledgeable about Auth0 and/or Okta from a customer's perspective. Able to discuss the following talking points: Key evaluation considerations Typical value proposition Key competencies and skills: • Program Management • Service Management • Quality Management • ITIL • Coaching & Mentorship • Fluent in English (written and oral) Able to work in an international and very flexible environment. Proven leadership capability in leading, motivate and coordinating teams in an international context. Good financial management. Working with people as Leader & Program Manager. Expert in building, developing, and managing international, cross-functional teams for development, enhancements, and support of complex systems or services.
* Program Management
* Operations Efficiency
* Quality Management
* Process Analysis & Design (ITIL)
* Product & Service Implementation and Deployment
* Performance Metrics, Analysis & Management
* Team Building & Negotiations
* Training & Development
* ERP
*CRM
*CyberSecurity
*Cloud Technology

-Software-ERP-Executive-Executive Vice President Technology-Services & Consulting-IT Outsourcing-Information Technology-Vice President of Information Technology Application/Infrastructure Support & Maintenance (Divisionally adapted but enterprise scaled) Application Portfolio Management (Lifecycle) and Application/Cloud performance tuning Providing end-to-end DevSecOps Management, continuous improvement of (Apps/Cloud) Application/Infrastructure Support & Maintenance (Divisionally adapted but enterprise scaled) Application Portfolio Management (Lifecycle) and Application/Cloud performance tuning Providing end-to-end DevSecOps Management, continuous improvement of (Apps/Cloud) Incident response, crm erp fsm contract managent log management devops secdevops security network PaaS Cloud, Dell Boomi, diagnosis, Digital contracts Management, event management correlation, Follow-up of predictive issues (incident pre-emption) Change coordination, tooling, MuleSoft, process and management Build/Release/Manage for App/Cloud Optimization, routine changes, Tray.io, validation and performance testing, Zapier and resolution, Application/Infrastructure Support & Maintenance (Divisionally adapted but enterprise scaled) Application Portfolio Management (Lifecycle) and Application/Cloud performance tuning Providing end-to-end DevSecOps Management, continuous improvement of (Apps/Cloud) Incident response, crm erp fsm contract managent log management devops secdevops security network PaaS Cloud, Dell Boomi, diagnosis, etc.) Digital contracts Management, event management correlation, Follow-up of predictive issues (incident pre-emption) Change coordination, i.e. tooling, MuleSoft, process, and management Build/Release/Manage for App/Cloud Optimization, routine changes, Tray.io, validation, and performance testing, Zapier Appian, Caspioothers, CRM, ERP, FSM, contract management log management DevOps secdevops security network PaaS Cloud no-code low code Pegasystems Outsystems Unqork Appian QuickBase BettyBlocks Nintex Conga, Mendix, Outsystems, PegaSystems, QuickBase, Uniface, Unit4 NetSuite Oracle PeopleSoft Sage Intacct Infor Plex Netsuite SAP Ross Intuitive Oracle

Education

Year Degree Subject Institution
Year: 1995 Degree: MBA Subject: Computer science Institution: IT

Work History

Years Employer Title Department
Years: 2021 to Present Employer: Undisclosed Title: VP Department: IT Security
Responsibilities:
Managing Infrastructure related large and complex projects and programs.

The projects were:
- Innovation Center Gustav Mahler (responsible for the infrastructure and software selection supporting the new Innovation Team). Delivered the blueprint for the IT infrastructure required.

- Deep Dive Housing (relocation of personnel to new HQ buildings in Amsterdam, Rotterdam and Eindhoven - responsible for the projects delivering Networks, (VOIP)Telephony and desktops - responsible for the infrastructural dismantling of the old locations)

Main achievement Deep Dive Housing program: Established a process for the timely delivery of End User Computing (desktops, telephony) and infrastructure to office locations carried out by a multi-disciplinary team of Facilities, Business and IT personnel.
___________________________________________________________________________
As part of the Fortis-RBS-Banco Santander acquisition of ABN AMRO I was responsible for the below two programs reporting into the general Infrastructure Separation Program:
- End User Separation Program (Responsible for the migration of 4500 desktop users to new ABN AMRO Windows Domain)

- Data Center Separation Program (Responsible for the separation of all datacenter infrastructure within the Amstelveen and Amsterdam datacenters)

Main achievement: Established an excellent relationship with not only the RBS and Fortis counterparts, but also managed to inspire the vendors EDS(HP) and IBM. This allowed all parties to achieve the necessary goals within the challenging deadlines.
Years Employer Title Department
Years: 2015 to 2021 Employer: Wolters Kluwer Title: Vice President EMEA Department: CTO IT Operations
Responsibilities:
Head of European Cloud Management Services
Single point of accountability for Cloud Management and Operations at European Level.
Main focus/Objectives:

• Application/Infrastructure Support & Maintenance (Divisionally adapted but enterprise scaled)
• Application Portfolio Management (Lifecycle) and Application/Cloud performance tuning
• Providing end-to-end DevSecOps Management, i.e. tooling, process and management; Build/Release/Manage for App/Cloud
• Optimization, continuous improvement of (Apps/Cloud)
• Incident response, diagnosis, and resolution, event management correlation, Follow-up of predictive issues (incident pre-emption)
• Change coordination, validation and performance testing, routine changes, and execution of automation routines

Global Operations Director and CTO, Legal Software BU
Responsible for the availability of the agreed outcomes for all the legal SW applications in the SAAS model. Ensures the architectural evolution of the platform, related to the technological infrastructures and the subsystems needed to use the products. Responsible also for Service Quality and Operations (Backup, Provisioning, DB Maintenance, Application Maintenance, etc.) and environment security.

Main focus/Objectives:
– Continuous Improvement of the application performance (KPI)
– Excellence in the applications service delivery (ticket Backlog)
– SLA adherence as per agreement with customers
– Improve customer satisfaction
Years Employer Title Department
Years: 1999 to 2015 Employer: HP Title: Director EMEA Department: IT Hosting Cloud Network & Security
Responsibilities:
HP Enterprise Services 2013 – May 2015
Transformation and Project Services EMEA South and MEMA Director
Accountable to deliver quality projects and transformation programs on time and on budget for all HP Enterprise Services customers in the EMEA South & MEMA cluster (Portugal, Spain, France, Italy, Greece, Turkey, all Africa and Middle East countries).
In FY15 the overall POR, against 13 Transformations and more than 600 Programs and Projects, is above 300 MLN$. Director of 8 managers and 225 people across EMEA.

Key Focus/ Objectives:
- Excellence in Program and Project Management – great people, process and tools
- Delivery of agreed outcomes to time cost and quality
- Competitive costs through utilization and best shore model

HP Enterprise Services 2011 – 2013
Project Services Italy Leader
Responsible for the ITO Program and Project management services in ITALY sub region. The role is to lead, coach, mentor and manage the team of project and program managers, architects and account project service leaders (APSL) within the Italy including organization management, financial, quality and people management, with more than 500 projects and programs supporting more than 50 clients and customers. The volume is about 45 M$ of project services revenues per year.
Project Services Italy brings together multi-disciplinary teams like Production Engineering and Program & Project Management, and will work closely with Account Delivery Executives, Account Executives, Sales, and Solution to capture and shape client demand, and, to achieve a consistent and standard way of project management within Enterprise services.
The project areas involved are:
- Data Centre Services – Cloud Data Centre Platform & Cloud Data Centre Migration (DCS)
- Workplace Services (WPS)
- Enterprise Service Management (ESM)
- Network Services (NWS)
For each of them there will be the end-to-end accountability of the overall Project Services business at Italy level
Project Services Italy is organized per Industries which are managed by a Leader cooperating with APSLs which are is the single point of contact for our customers and represents the Account Delivery Executive counterpart.
Full ownership on the delivery assurance with the objective to coordinate the different pre-sales teams in the EMEA PS and represent Project Services in the different stages of a deal review.
Director of 6 managers and 155 people across EMEA.


HP Enterprise Services 2011 – 2013
Network Project Services EMEA Manager
Head of the EMEA Network Project services organization, responsible for the Change part of the services with ITO Network services in EMEA, with management of the team in main land EMEA and off shore India. The role is to lead, coach, mentor and manage the team (project and program managers, technical architects, subject matter experts and deal delivery assurance). The responsibility within the role include organization management, financial, quality and people management and with the mission to separate the run part of the operation from the change part of the project services business in delivery.
Active member of the Promotion board of Project management in EMEA.
Active within the executive steering committee of the major programs. Leading and managing strategic programs within the EMEA region.
Member of the global Project and Program management team, working within the EMEA PPM community to achieve a consistent and standard way of project management.
Leading and managing initiative to standardize, improve and develop the project management profession and the integration of the network services teams into the Project services model was a part of the daily work.

HP Enterprise Services 2008 – 2011
Network Delivery Manager, EMEA South
Full ownership and accountability to the account / customer for all network services encompassing network growth, network design, network change, network project management & implementation, network provisioning, network documentation, network capacity and performance management and network transformation.
In the scope are all customers in EMEA South region which include Italy, France, Spain, Portugal, Greece, Turkey, Israel, Morocco, and South Africa.

HP Enterprise Services 2007 – 2008
Global Network Engineering Italy leader

- Responsible for engineering delivery aspects of network services in ITALY
- Network architecture governance in region to portfolio and GNE standards.
- Deployment of network portfolio services in region.
- Data, security, voice network engineering on in-region networks
- In-region service line billing
- Invoice reconciliation, network cost optimization, and service line cost recovery
- Carrier relationship management
- Align functionally to global teams
- Financial responsibility for ITALY resides in US financial team

EDS Italy 1999 – 2006
OIS Manager Contact centre
Operation Infrastructure Support Manager for EDS Italy contact center, RMC and CRM environment with
Knowledge of voice infrastructure and Trouble Ticketing Systems.
Manager of Voice specialized technician team (composed of 18 IT specialists) focusing on:
• Voice Infrastructure (PABX/ACD/IVR/CTI);
• VoIP ;
• Trouble Ticket system (Vantive/Remedy/Oracle CRM) ;
• Web Application Development;
• Data Infrastructure;
• Metrics & Service Excellence (BO/Data Stage/Web I);
• Local EKMS;
• BP scheduler;
• Business support for new business;
This role also covers the follow up of team members carrier path including the financial aspects.
Years Employer Title Department
Years: 1998 to 1999 Employer: Getronics Title: Technical team leader Department: CRM / ERP
Responsibilities:
Startup an Italy telco (Wind) contact center as Technical Team Leader for customizing CRM & ERP & Contact Management in the Customer Care Area. The package solution involved was Vantive. 10 people in the team.

Career Accomplishments

Licenses / Certifications
Unified Communication:
• GENESYS – Certified London (UK) 06/99
• Cisco ICM – Certified Boston (USA) 01/00
• AVAYA AIC – Certified Paris (France) 03/02
• AVAYA ACA - Avaya Certified Associate Dusseldorf (Germany) 09/09
Publications and Patents Summary
Publication: 1; aims to build an artificial immune system.

Language Skills

Language Proficiency
Engligh Fluent
Italian Native

Fields of Expertise

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