Expert Details
eCommerce, Amazon, eBay, Shopify and Google
ID: 738072
United Kingdom
Areas of expertise include: Online Retail/eCommerce
Expert has 15 years of experience running an eCommerce business and so has hands-on experience of all aspects of running an online retailing business. This includes marketplaces, Google, paid search, affiliate marketing, email marketing, customer service, inventory management, fulfilment and payments. Amazon including Sponsored Products In-depth knowledge of selling on Amazon including international sales (US, CA, DE, FR, IT, ES, JP, AU, AE, SG), inventory creation and optimisation, Seller Fulfilled Prime, Fulfilled by Amazon, Amazon business, sponsored products and Amazon brand registry. eBay including promoted listings
Expert runs an eBay account that has 100K+ feedback and sells on 12 eBay sites. Experience includes Promoted Listings, managed payments, item specifics search and listing optimisation. International Marketplaces and trade Other marketplace experience includes eBay (UK and international), Etsy, Cdiscount, Bol.com, Fruugo, Trade Me, Lazada, Flubit, Wish, Lazada, Priceminister, FNAC, Allegro, TMall, OnBuy and Google Shopping. Ecommerce platforms including Shopify One of the secrets to eCommerce success is the optimisation and automation of processes.
Expert helps retailers to streamline their businesses by implementing leading eCommerce sales platforms such as Linnworks and Shopify. Online Payments Expert is highly knowledgeable about online payments and has direct experience with PayPal, Stripe, WorldPay, Amazon Pay and Shop Pay. Customer service, Back Office and Fulfilment Experience of critical back office system such as accounting (Xero), customer service (Zendesk) and fulfilment.
Education
| Year | Degree | Subject | Institution |
|---|---|---|---|
| Year: 1998 | Degree: MSc | Subject: Computer Science | Institution: University of Bristol |
| Year: 1996 | Degree: MA | Subject: Psychology | Institution: Cambridge University |
Work History
| Years | Employer | Title | Department |
|---|---|---|---|
| Years: 2016 to Present | Employer: Undisclosed | Title: Founder | Department: Management |
Responsibilities:Founder of digital agency specialising in online marketplaces.• Growing clients businesses through Amazon, eBay and other marketplaces • Industry expert for Department of international trade (DIT) • Published courses on Udemy • Popular Youtube channel and podcast |
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| Years | Employer | Title | Department |
| Years: 2008 to Present | Employer: Undisclosed | Title: CEO | Department: Management |
Responsibilities:Founder and CEO of online retailing company based in the UK• Annual turnover £4m • Successful website, eBay and Amazon channels • 40% sales exported • Highly automated dispatch process • Featured in This is Money, The i and case study for DIT • 10000sq ft warehouse |
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| Years | Employer | Title | Department |
| Years: 2005 to 2007 | Employer: Auctioning4u | Title: Head of eBay sales | Department: Product Remarketing |
Responsibilities:Running eBay sales for one of eBay’s largest sellers• Responsibility for eBay listing process • eBay account management • Feedback management • Customer service management |
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| Years | Employer | Title | Department |
| Years: 2002 to 2005 | Employer: Hemscott Plc | Title: Product Developer | Department: Financial Data Provider and Portal |
Responsibilities:Developing products for Hemscott’s financial information portal |
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| Years | Employer | Title | Department |
| Years: 2000 to 2002 | Employer: iXL, Inc. | Title: Business Analyst- Financial Services | Department: Internet Consultancy |
Responsibilities:Development of websites for financial service clients including Lloyds TSB and Merrill Lynch. |
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| Years | Employer | Title | Department |
| Years: 1998 to 2000 | Employer: Schroders | Title: Analyst Programmer- Financial Markets Division | Department: Investment Bank |
Responsibilities:Software development for trading desk and risk management systems |
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Career Accomplishments
| Publications and Patents Summary |
|---|
| Ecommerce Marketplaces (including Amazon & eBay) Expert in online marketplaces who has presented and written about the subject in several industry publications. Expertise in this area includes: • Amazon and eBay (expert knowledge) • Channel selection and setup • Inventory creation and optimisation • Cross border trade through marketplaces • Process streamlining • Amazon FBA and SFP |
Additional Experience
| Other Relevant Experience |
|---|
| SKILLS Ecommerce Having run a successful eCommerce business for ten years - acquired a wide range of experience in the eCommerce space. Experience includes working knowledge of: • Ecommerce Marketplaces (including Amazon and eBay) • Cross border trade • Ecommerce platforms • Search engine optimisation • Paid Search (Google + Bing) • Warehouse management • Website design and build • Email marketing • Affiliate networks • Retargeting (Google + Criteo + adroll) • Inventory creation and optimisation • Warehousing and fulfilment The channels I have worked with include eBay (UK, US, CA, AU, FR, IT, ES, DE), Amazon (UK, US, CA, JP, AU, CN, DE, FR, IT, ES), Bol.com (NL), TradeMe (NZ), Lazada (SE Asia), NewEgg (US, CA), Priceminister (FR), FNAC (FR), Flubit (UK), OnBuy (UK), Fruugo (International), Wish (International), CDiscount (FR), VIP.com (CN), Tmall (CN), Allegro (PL) Cross Border Ecommerce Expert in using eCommerce channels to build international sales, successfully fulfilling international orders and managing international customers. Experience includes: • Customer service in multiple languages • Courier selection • Channel strategy and launch • Inventory creation in multiple languages • Selling outside EU and N. America including S. America, China and Asia |