Expert Details

Expert in EMS & 911 Dispatch, Public Safety

Expert ID: 735657 Connecticut, USA

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EMS & 911 Dispatch expert with 30 years in the industry. Providing consultation, educations and expert witness/legal support services.

Public safety executive with over 30 years of experience in emergency medical service, emergency management and public safety telecommunications. Seasoned public safety educator and public speaker. A consummate professional and leader who is customer focused and well oriented to public, private and government systems.

Expertise/ Skills:
Emergency Medical Services Operations
911 Telecommunications / Dispatch
Emergency Management
Process / System Design & QA/CQI
Education / Training
Leadership and Customer Experience
Mobile Healthcare
Expert Witness & Legal Support

Technical Skills:
Paramedic, EMS- Instructor, DT4EMS- Instructor, NAEMT- Instructor, EMD- Instructor

Education

Year Degree Subject Institution
Year: 2004 Degree: Subject: Paramedic Institution: Naugatuck Valley Community College
Year: 1992 Degree: Subject: Biology Institution: Southern CT State University

Work History

Years Employer Title Department Responsibilities
Years: 2005 to Present Employer: Undisclosed Title: Owner/ Principal Department: Responsibilities: Consultant and business owner with national experience with general consultation, teaching public safety and leadership courses, public speaking, guiding organizations through strategic planning and system design processes. Providing quality management and expert witness / testimony.

• Expertise in EMS, Emergency Management
• Expertise in 911 Dispatch and Mobile Healthcare
• Have consulted and provided expert testimony nationally on high profile cases
Years: 2013 to Present Employer: Undisclosed Title: DIRECTOR OF EMS/911 Department: Responsibilities: Public Safety Executive overseeing a municipal third service advanced life support EMS department and primary, multidisciplinary PSAP serving a population of 50-100,000. Over 100 employees (bargaining, non-bargaining and volunteer) Award winning EMS service which has seen an overall 10% growth per year.

Years: 2009 to 2013 Employer: Hunter’s Ambulance Title: DIRECTOR OF OPS Department: Responsibilities: Oversight of daily operations for a 40 ambulance, private, for-profit ambulance service. Also oversaw 30 wheelchair vans, special transportation school buses, 911 dispatch and information technology. Managing over 60,000 calls per year in central CT. Over 500, Bargaining and non-bargaining employees.

• National Accredited Center of Excellence
• Provided Dispatch oversight to the Kleen Energy Explosion
• Significant patient and responder safety programs
Years: 2003 to 2009 Employer: AMR NH/W Mass. Title: Regional Manager Department: Responsibilities: Responsible for the Training and Quality Improvement of over 400 911 dispatch employees between two states. Provided / developed /delivered continuing dispatch education, certification and used national standards to oversee quality in job performance and customer service.

• National Accredited Center of Excellence
• 25 + 12 position dispatch centers
• Established the first customer service QI standard for 911 and Training for dispatchers in response to terrorism
Years: 2000 to 2003 Employer: AMR Bridgeport Title: OPS SUPERVISOR Department: Responsibilities: Oversight of daily operations for a 12 million dollar, high performance, for-profit EMS company. Urban EMS response in multiple jurisdictions. Responsible for Risk & Safety and employee performance. Also provided advance life support care.

• Responded to the 9/11 attacks
• Assisted in System Status Management deployment
• Provided employee guidance, couching and discipline

Career Accomplishments

Licenses / Certifications
CT Licensed Paramedic, CT EMS-Instructor, NAEMT Instructor, DT4EMS-Instructor, Emergency Medical Dispatch Instructor
Awards / Recognition
• National EMS service of the year
• CT Gov. Award
• Mission Lifeline Silver Plus EMS service

NATL’ PARENT HEART WATCH HERO
Parent Heart Watch |
LEADERSHIP AWARD
Hunter’s Ambulance |
E911 HONORS: INDUSTRY PRO
E911 Caucus/NENA | (2 years)

Fields of Expertise

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