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Expert helped implement ISI9001:2000 in many software organizations. He also teaches graduate students and conduct research in this field. He is a member of the ISO committee that updates the international standards (TC 156). His specialty is software so he uses the ISO90003 guidelines also.

Expert uses the ISO/IEC 12207 framework when designing processes for IT organization. This was used at Bell Canada, Cable&Wireless (Bahrain), Lixar and many other IT organizations. The framework enables the company to use all the relevant standards that are referred by ISO 12207. This standard is also used in IT contracts to ensure that support processes are included in the main work items. This helps the Quality clauses. Before his academic career, he has been a IS/IT Quality manager in large telecommunications company. He applies all the quality frameworks to all the quality assurance, contract and process activities. He has done IS/IT work so his approach is practical.

He currently teaches and conducts research in Software Engineering Quality Assurance. Strong from 20 years experience in industry, he now has a Software Engineering lab (www.gelog.etsmtl.ca) where they have many graduate students working in cutting edge research in Quality Assurance. His area of expertise is: Software Maintenance and Evolution Maturity Models, Software contracts and Service Level Agreements (SLAs), Software Quality Assurance and Quality Control Internal audits for ISO9001, Software Project IQA, conformance audits, Process & products assessments, Multimedia Database Software Engineering.

He has been conducting independent quality audits of large IS/IT projects. The framework he used was developed for Bell Canada in 1995. It was also the object of a publication. The quality audits consist of a 1 to 2 day onsite review of an IS/IT project against its obligations. The audit consist of understanding and reporting on the conformity of the project in three perspectives: 1) project processes (like PMI processes) 2) roles & responsibilities 3) mandatory deliverables. He follows the IEEE1028 recommendations and produces two reports: an executive overview (the same day) and a detailed report within 15 days.

Expert conducts Software Product Quality Evaluations based on the international standard (SQUARE) ISO25000. This assessment is composed of modules that assess the quality of software. This work was done during his years at the Bell Canada lab where he would screen a software product before a purchase. It is a technology risk assessment. He typically uses commercial tools like: check-style, Logiscope. This work requires that they have access to the source code and that they can assess its quality (having access to the individuals who have developed/ maintain it) This service produces a powerpoint presentation with relevant strength and weaknesses as well as recommendations.

He is renown in Software Engineering and is the author of two of the chapters of the Software Engineering Body of knowledge. This document is now an international standard. He worked on the following chapters: - Software Quality (editor) - Software Maintenance (co-editor) - Software Process (reviewer).

In order to review the Process Chapter in the Software Engineering Body of Knowledge expert had to master the following standards: Iso/Iec 12207 Iso/iec 14764 all relevant IEEE standards (730, 1028) the Cmmi, Cmmi for services ITIL and ISO20000 the software maintenance maturity model He currently lectures and presents in industrial conferences on the practical use of these standards. He also works, currently, with an ISO committee to publish guidelines for these process standards used in small settings.

Software maintenance is on of expert’s key area of expertise. He teaches masters and PhD courses and has written two books on the subject. He is the editor of the software maintenance chapter of the Software Engineering body of Knowledge. His specialty is software maintenance process improvement. He has written and support the software maintenance maturity model. He currently teaches Software Engineering SQA using Daniel Galin's book 'Software Quality Assurance.” He is also currently writing a book in French on the subject for our French Canadian students.


Currently RONA, the largest hardware supplier in Canada:
- ERP Contract Support
- IT SOX Process conformance
- R&D for tax reduction
- helps define and deploy SQA processesCurrently Lixar, a software development company in Ottawa:
- IT process improvement
-R&D for tax reductionCurrently for Freescale USA:
- Software Maintenance improvement Previously for Gov of Canada:
- ERP Contract supportPreviously for Gov of Quebec
-ERP Contract Support