Expert Details

Expert in Human Factors, Ergonomics, Usability, Learning and Development

Expert ID: 727952 United Kingdom

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Expert provides a full suite of human factors and ergonomics services to help you plan, design, develop and assess environments, products, or systems that are effective, efficient, safe, easy to use and easy to learn. With 18 years experience involved in major programmes of change, expert has designed and led human factors programmes of work in many market sectors including defence, rail, transportation, logistics, humanitarian assistance and emergency services. He has conducted international research and published papers on human factors trends. He has acted as expert witness within the UK, and has provided both long term and short term consultancy to a wide range of clients. Expert is a Fellow of the UK Institute of Ergonomics and Human Factors.

Expert provides a broad range of expert Learning and Development services to ensure that training budgets are optimised and that your organisation has the right personnel, with the right knowledge and skills at the right time to deliver business objectives. He has undertaken detailed training needs analysis assignments for clients in the UK, Europe and the US. He has designed training interventions using a wide variety of training methods including classroom instruction, coaching, gaming, role playing, simulation, and computer based training. He has provided training development management support for major simulator developments and conducted many evaluations using the Kirkpatrick evaluation model. He has 18 years experience providing consultancy on learning and development to clients and is a Fellow of the UK Institute of Training & Occupational Learning.

He provides tailored business change consultancy and management focussed on human performance throughout the change process. Leaning on his extensive human factors and training design experience, his change management expertise has been developed through his involvement on a number of major UK Police Force change programmes where he has been involved in change management activities and laterly running the change team. He is skilled in the development of change plans, stakeholder engagement and communication planning. He is also an expert in the area of Learning & Development (see other Expertise group summary). He is a qualified PRINCE2 Practitioner (UK government project management methodology).

Title: Improving Policing Information (IPI)

challenge: Lead the design & development of learning & development products in support of a transformational business change programme

approach: Developed learning, development & behavioural change strategy
Conducted performance assessments and Training Needs Analysis

outcome: Designed, developed and delivered broad reaching training programme using innovative e-learning technologies
Designed, developed and delivered programme of change in support of Notifiable Occupations Scheme.Title: Future Rapid Effect System (FRES)

challenge: Develop human factors requirements for the design of a future family of Armoured Fighting Vehicles.

approach: Produced HF Integration Plan
Conducted extensive task analysis. Engaged with MoD users & spent time on existing AFVs. Supported trials.

outcome: Developed detailed HMI requirements document. Likely to carried forward into next major stage of design.Title: Disability Discrimination Case

challenge: Identify any reasonable adjustments that a specific employer should make to accommodate an employee with onset disabilities.

approach: Conducted site inspection. Detailed interviews and observation
Process and procedure assessment.

outcome: Presented report detailing a number of additional reasonable adjustments that the employer should make together with an implementation plan.Title: North Staff Axle Counters

challenge: Design of new possession hand-back procedures for axle countered areas to provide safety controls as good or better than track circuits.

approach: Extensive analysis of human performance influencing factors such as workload, stress, fatigue, human error, complexity & competency.
Observed workshops, trials, etc.

outcome: Re-design of procedures and job aids for engineering possession handback to improve safety and reduce risk ALARP.Title: Simulator Manufacturer Organisational Review

challenge: Identify route causes of customer complaints regarding Simulator Technician competency.

approach: Interviews, workshops, procedure reviews, observations

outcomes: Identified issues relating to organisational culture, departmental comms, production line critical path, training documentation, and training delivery.

Education

Year Degree Subject Institution
Year: 1992 Degree: MSc Subject: Information Technology & Learning Institution: Lancaster University
Year: 1991 Degree: DMS Subject: Postgraduate Diploma in Management Studies Institution: Middlesborough University
Year: 1989 Degree: HND Subject: Information Management Institution: Herriot Watt University

Work History

Years Employer Title Department Responsibilities
Years: 2004 to Present Employer: Undisclosed Title: Director & Principal Consultant Department: Undisclosed Responsibilities: He is responsible for all aspects of the business from finding new opportunities to delivery of consultancy.
Years: 2002 to 2004 Employer: Undisclosed Title: Human Factors Assessor Department: Undisclosed Responsibilities: Providing consultancy to clients in the area of human factors assessment - Largely in rail safety.
Years: 1995 to 2002 Employer: Undisclosed Title: Human Factors Principal Consultant Department: Undisclosed Responsibilities: Identifying new human factors opportunities, tendering, project management, departmental management, human factors and TNA project lead, human factors and training needs analysis consultancy delivery, client management.
Years: 1992 to 1995 Employer: Undisclosed Title: Human Factors Engineer Department: Undisclosed Responsibilities: Analysis and user interface design of authoring and instructor systems for major defence simulation programmes. Analysis of training requirements.

Government Experience

Years Agency Role Description
Years: 2005 to 2006 Agency: Metropolitan Police Service (London) Role: Human Factors Assessor Description: Lockheed Martin provided a range of technologies in support of a new Command, Control and Information system for the Metropolitan Police Service (MPS). 3 new C3i hubs across London replaced 32 Borough Operational Command Units (OCU).

Conducted a wide scope human performance assessment of all critical roles involved in the C3i system and supporting organisations covering issues such as process design, usability, workload, human error, environmental ergonomics and job design / shift design, change management, supervision & communications. Recommendations covering people, process & technology issues were presented to the management team.
Years: 2006 to 2006 Agency: Metropolitan Police Service (London) Role: Usability Consultant Description: Integrated Communications Control System (ICCS) will provide the Metropolitan Police with an integrated telephony, radio and CCTV control environment. Lockheed Martin are providing integration, test & acceptance expertise on this programme.

Expert conducted a task analysis, user survey, user workshops and initial usability trials, Human Error and workload assessment, detailed usability trials, physical ergonomics assessment, DDA Audit and support for User Acceptance Test (UAT).
Years: 2006 to 2009 Agency: Metropolitan Police Service (London) Role: Learning & Development Lead Description: The Management of Police Information (MOPI) Code of Practice which emerged following the Bichard enquiry sets standards for all aspects of the lifecycle of Police information.

Supported the MPS by conducting a number of strategic and tactical roles including corporate policy preparedness review; system analysis methodology development; training strategy & training analysis development; business change planning and compliance management.
Years: 2003 to 2004 Agency: Defence Procurement Agency Role: Assessor Description: A review of the Safety Management System (SMS) within the Jaguar Canberra Integrated Project Team (JAGCAN IPT).

Assessment of competency management system (CMS) within the SMS. Development of proposals for improvement of the CMS.

International Experience

Years Country / Region Summary
Years: 2001 to 2002 Country / Region: Spain Summary: Leading the analysis of training requirements for a new military frigate being designed by Spanish shipbuilder Izar for the Norwegian Navy. Analysis and design meetings and design inspections to Madrid and Ferrol.
Years: 2001 to 2002 Country / Region: Norway Summary: Leading the analysis of training requirements for a new military frigate being designed by Spanish shipbuilder Izar for the Norwegian Navy. Extended on site analysis of job roles, visits to existing naval training establishments, interviews, workshops, time aboard existing frigates observing tasks / roles.
Years: 2001 to 2002 Country / Region: United States of Amercia Summary: Leading the analysis of training requirements for a new military frigate being designed by Spanish shipbuilder Izar for the Norwegian Navy. Working with Lockheed Martin (responsible for Combat Systems) multiple visits to Florida to assist with their training needs analysis.
Years: 1998 to 1999 Country / Region: Netherlands Summary: International Research as part of EUCLID research programme into military training. Specialised on packages regarding Team Training and Transfer of Training. Worked on research elements with TNO Netherlands with multiple visits and extended stays to their research laboratories.

Career Accomplishments

Associations / Societies
Fellow of Institute of Ergonomics and Human Factors
Fellow of Institute of Training & Occupational Learning
Publications and Patents Summary
He has 2 publications, 1 in human factors, and the other relating to training analysis.

Additional Experience

Expert Witness Experience
Provided expert witness support to UK solicitors Brodies on an accident claim involving a health and safety / human factors aspect.
Training / Seminars
One of his areas of competence is in the analysis and design of training interventions. He has designed and developed many training programmes for clients in defence, rail and police sectors. Recently developing a major elearning programe and face to face classroom and seminar based training for the Metropolitan Police Service in London.
Vendor Selection
He is constantly seeking teaming opportunities with other consultants and organisations either within his area of expertise or in a complimentary discipline to bid for projects.
Marketing Experience
He is experienced in the delivery of human factors, training and change consultancy in the following industries i) Defence, ii) Transportation, iii) Emergency Services. He tries to keep on top of activity and innovation within these sectors in particular.

Language Skills

Language Proficiency
English English is his first language.

Fields of Expertise

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