Expert Details

Expert in Human Resources Industry

Expert ID: 736128 Georgia, USA

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Corporate Librarianship, Career Development, and Federal Human Resource Management

Expert served in the Army Reserves for six years as a Human Resource Specialist. She is a service-connected disabled veteran that has navigated the Veterans Health Administration (VHA) for over 28 years, the Veterans Benefits Administration for 26 years, and has worked at the VHA as a Human Resource Specialist as a Classifier.

She has been working in the federal industry for over 15 years. Expert started by contracted at the Centers for Disease Control and Prevention (CDC) for several years. She then became a federal employee at the Department of Transportation. Expert returned to the CDC as a contractor and then worked at the United States Secret Service. Expert then spent a year at the VHA network office as a HR Specialist Classifier and consultant for hiring managers. She is currently back at the Secret Service.

She knows the federal HR industry, especially the hiring process. Expert has been training others and potential candidates on how to get federal jobs and federal employees preparing for promotion since 2005. Most recently, she has a business where she provides free assistance to veterans and anyone that wants a federal job. Up until recently, Expert conducted six classes a week. Over the years, she has done a lot of one-on-one career coaching.

Education

Year Degree Subject Institution
Year: 2015 Degree: Associate's Subject: Business Administration, Management and Operations Institution: Georgia Piedmont Technical College
Year: 2015 Degree: Associate's Subject: Human Resources Management/ Personnel Administration Institution: Georgia Piedmont Technical College

Work History

Years Employer Title Department Responsibilities
Years: 2020 to Present Employer: Undisclosed Title: Administrative Operations Specialist Department: Responsibilities: Served as the receptionist. Primary duties included answering and forwarding phone calls, greeting visitors, escorting vendors/visitors as required. Picked up the daily incoming mail, opened and sorted the daily mail to include distribution, organized incoming counterfeit notes and date stamped as required. Prepared and arranged courier pickups, responsible for keeping the mailroom orderly, processed
office maintenance requests at the direction of the Office Manager. Prepared various documents, correspondence, reports, and official messages, when required.
Served as the primary timekeeper for the Atlanta Field Office (over 72 employees). Prepared time and attendance documents and resolve payroll issues. Reviewed Agent monthly reports as a check and balance system against time cards. Performed monthly audits for all employees.
Other clerical/support duties as assigned.
Years: 2017 to Present Employer: Undisclosed Title: Career Development Specialist/Trainer Department: Responsibilities: Provide free training on the federal hiring process, building a federal resume, determining the job series/grades qualifications, understanding the vacancy announcement, decoding messages after applying, and how to master your job for a long career in the federal government.

Provide career development training, group and one-on-one coaching for federal employees to understanding the hiring process, update resumes, create an individual development plan, and master your job series for promotions.

Work with veterans and people with disabilities to start federal careers, create strategies on how to meet qualifications, and succeed through the two year probationary period.
Years: 2019 to 2020 Employer: U.S Department of Veterans Affairs Title: Human Resources Specialist Department: Responsibilities: As a member of the Consolidated Classification Unit (CCU), provides Classification services to all the geographic areas serviced by the network that consists of three states. Classifies Position Descriptions (PD), reviews PD’s, explains findings in written evaluation summaries. Reviews classification packet for accuracy, makes or recommends changes.
Identify, interpret, analyze, cross-referencing and applying classification standards, flysheets, functional guides, and Office of Personnel Management (OPM), Veteran Affairs, and Veteran Health Administration guidance to provide technically correct classification determinations for Title 5 positions. Uses crediting of factor levels and allocation of grade levels using OPM standard tables and guidelines. Researches and analyzes documentation to support classification actions. Identifies and extracts information from a variety of automated systems and software
Consults with Human Resource Liaison and facility supervisor/managers to understand the needs and goals of each position. Provides standardized PD’s, functional guides, and standards to those tasked with writing position descriptions throughout the network. Provides technical explanations in plain language. Discusses position management with action requester, identifies inconsistencies, and makes
recommendations for career ladder and succession planning. Analyzes quantitative data such as the number of employees within a service versus the actual number of approved positions. Provide recommendations on organizational design with emphasis on career development principles and practices.
Makes presentations and conducts training on CCU, classification principles, regulations, and laws to interns, new employees, teammates, and customers. Researched, gathered, and reviewed training materials to create a curriculum for a variety of audiences.
Provided Senior Classifiers with training materials for training customers and the CCU team. Developed checklists, combined information sheets, and other tools for the team to streamline processes.
Years: 2019 to 2020 Employer: U.S Department of Veterans Affairs Title: Human Resources Specialist Department: Responsibilities: Recruited by The VA Southeast Network (VISN 7) and Human Resources Office as an experienced and motivated administrative professional. Serving as a Human Resources Assistant providing support in various areas of the VISN Human Resources Department such as classification; Employee Relations and/or Labor Relations. Will progress to providing technical support and assistance to a group
of Human Resources Consultants in various areas of the VISN Human Resources Office. Reports to the VISN Human Resources Officer (HRO) and performs administrative tasks. In training to gather information, review classification standards and organization charts; use Human Resource regulations and practices to apply to department procedures. Use previous experience to maintain a library of position
descriptions, maintain a library of regulations, standards and case files containing appeal decisions used to classify positions.
Years: 2018 to 2019 Employer: U.S. Secret Service Title: Investigative Support Assistant Department: Responsibilities: Served as the receptionist. Primary duties included answering and forwarding phone calls, greeting visitors, escorting vendors/visitors as required. Picked up the daily incoming mail, opened and sorted the daily mail to include distribution, organized incoming counterfeit notes and date stamped as required. Prepared and arranged courier pickups, responsible for keeping the mailroom orderly, processed office maintenance requests at the direction of the Office Manager. Prepared various documents, correspondence, reports, and official messages, when required. Served as the primary timekeeper for the Atlanta Field Office (over 72 employees). Prepared time and attendance documents and resolve payroll issues. Reviewed Agent monthly reports as a check and balance system against time cards. Performed monthly audits for all employees.
Years: 2016 to 2018 Employer: Chickasaw Nation Industries, Inc. Title: Training Specialist Department: Responsibilities: Providing administrative and training support at the Centers for Disease Control and Prevention University (CDCU). Assisting the Office of the Director by creating room schedules for CDCU classrooms, monitoring and answering all emails to the CDCU mailbox. Makes all course program announcements 508 compliant. Reviews and submits all Center Daily Announcements (CDA) for CDC Today. Edits, verifies, and disseminates information via the CDC University Listserv. Provides alternate coverage of the CDC University main telephone line. Provides assistance with reviewing documents for eClearance via the Documentum system. Distributes all incoming mail.
Responsible for staff meeting agendas, set-up, and taking official notes. Created strategies to increase ListServ membership.
Assisting the Career Development Team with New Employee Orientation by ordering and packaging all orientation materials, facilitating New Employee Orientation when necessary, and updating and compiling the CDC New Employee Handbook.
Providing training support to the Public Health Training Team (PHTT) by taking the lead on the PHTT course catalog and quarterly announcements. Reformatting the PHTT catalog and adding hyperlinks. Facilitated strategic planning session, provided templates and guidance. Created marketing strategies for courses, programs, and industry summits. Creating internal distribution lists with targeted audiences. Compiling course manuals. Serves as the point of contact for all webpage updates for the School of Public Health Science, Research, and Medicine and participate in all meetings. Serve as point of contact for School of Preparedness and Emergency Response courses. Point of contact classes for the School of Public Health. Also, open classes and provide backup when someone needs help or is out of the office.
As a training specialist/administrator, assist with developing training materials, create/update PowerPoint presentations and maintain training records. Update CDCU SharePoint site with class utilization information.
Developing marketing plan for the Public Health Training Team. Writing article on CDCU schools for CDC Connect.
Years: 2016 to 2017 Employer: Laulima Government Solutions at CDC Title: Training Specialist Department: Responsibilities: Provided administrative and training support at the Centers for Disease Control and Prevention University (CDCU). Assisted the Office of the Director by creating room schedules for CDCU classrooms, monitoring and answering all emails to the CDCU mailbox. Made all course program announcements 508 compliant. Reviewed and submitted all Center Daily Announcements (CDA) for CDC Today.
Edited, verified, and disseminated information via the CDC University Listserv. Provided alternate coverage of the CDC University main telephone line. Provided assistance with reviewing documents for eClearance via the Documentum system. Distributed all incoming mail. Responsible for staff meeting agendas, set-up, and taking official notes. Created strategies to increase ListServ membership. Assisted the Career Development Team with New Employee Orientation by ordering and packaging all orientation materials, facilitating New Employee Orientation when necessary, and updating and compiling the CDC New Employee Handbook.
Provided training support to the Public Health Training Team (PHTT) by taking the lead on the PHTT course catalog and quarterly announcements. Reformatting the PHTT catalog and adding hyperlinks. Served as the point of contact for all webpage updates for the School of Public Health Science, Research, and Medicine and participated in all meetings. Served as point of contact for School of Preparedness and Emergency Response courses (6-10 a quarter). Point of contact for 12 class for the School of Public Health. Also, opened classes and provided backup when someone needed help or out of the office. As a training specialist/administrator, assisted with developing training materials, create/update PowerPoint presentations and maintained training records. Updated CDCU SharePoint site with class utilization information.
Years: 2016 to 2018 Employer: Military Veteran Professionals (MVP) (Employee association at CDC) Title: Facilitator for the MVP Forums Department: Responsibilities: Created this employee association back in 2010 to bring veterans together to share information on veteran issues, benefits, HR strategies, and networking.
Member of the Military Veteran Professional (MVP) Employee Association. Facilitated and organized the monthly MVP Forums. Providing training on the federal hiring process, federal resumes, and the classification process for both. Explaining CDC career maps, how to use competencies for qualification of positions and job promotion. Identified and invited department of veteran affairs/veteran benefits employees to speak and provide benefits information. Explained veteran’s preference, Schedule A, the role of the Selective Placement Coordinators, Veteran Coordinators, and Special Emphasis Program Managers within agencies.
Wrote veteran spotlight articles to share the lives of veterans with CDC staff. Provided one-on-one coaching and advise on career development. Assist with identifying education opportunities through long term education, OPM/HHS partnerships. Identify training opportunities through CDC University, HHS Learning Portal, CDC Train, FEMA, Goodwill, the public library, and researching other specialists.
Received the first President’s award for service to the veterans at CDC.
Years: 2017 to 2018 Employer: Disability Interest Group (DIG) an Employee Association at CDC Title: Member of Program Committee Department: Responsibilities: Assist the Program Chair with association programs. Used knowledge of 508 Compliance, the Americans with Disabilities Act, and the Equal Employment Opportunity Act to assist groups and agencies with issues.
Years: 2016 to 2016 Employer: Karna, LLC (At the CDC) Title: Administrative Coordinator / Workforce Administrative Coordinator Department: Responsibilities: Administrative Coordinator to support Centers for Disease Control & Prevention (CDC) Vaccine Task Force (VTF). In this position, used administrative skills and previous CDC experience to manage the following tasks:
Worked with Deputy on the logistical contingency plans for the management of the official clinical trial documents in 55 file cabinets from Sierra Leone, Africa. Researched and determined the feasibility of all contingency plans. Contacted CDC property, real property, warehouse directors to determine availability of space. Worked with CDC architect to determine space required for file cabinets. Used the GSA eLibrary database to conduct market research to identify potential vendors for on-site assistance with files.
Researched FDA clinical trials records requirements. Identify controlled climate storage space in Africa and metro Atlanta for potential lease.
Meeting management, Attended required meetings and assisted with creating the agenda for meetings. This included M/W/F Team Lead meetings and include other meetings, as needed.
Take meeting notes for the M/W/F call, staffing meeting, and other meetings as needed. It is important to capture decisions made on the call as well as action items. Within 24 hours of call, provide near final draft to Project Manager for review and approval. Saved notes once meeting is concluded on shared drive and distributed, as needed to team and internal partners.
Calendar Planning for Team/Individuals. Planned and coordinated meetings for teams and individuals, as needed. Communicated and established process for how you would like team members to request meetings. Ensured that calendar invites reflected staff who currently worked on the project. Updated information board.
Provided available bridge lines and other A/V equipment for conference calls. Reserved rooms for meetings. Kept distribution lists current. Maintained an updated email distribution list for the VTF, both in the field and in Atlanta.
Assisted with ordering supplies for the VTF Team. Maintained supply inventory for VTF conference room. Communicated supply requests before ordering to Deputy. Completed form 1350 requests for items, as needed. Kept track of 1350’s and the life cycle of the order. Summited and tracked Ebola supply orders. Developed inventory tracking tool for current and past orders for team.
Travel Request/ITR submission and approvals for VTF Team Members for Global Travel. Managed ITR’s submissions to EOC and GTO.
Assisted with providing travel information to coordinator for completion of spreadsheet i.e. HTSOS, passport, VISA, Medical Clearance.
Provided staffing support. Scheduled and arranged room details for pre-deployment briefings. Sent template emails as part of the deployment process.
External guest meeting coordination. Coordinated room reservations, menu orders, agenda planning, and guest arrivals for ad-hoc non- CDC staff meetings.
Reformatted and edited official evening notes from the field to prepare for archival and FOIA requests.
Years: 2016 to 2016 Employer: Karna (At the Centers for Disease Control & Prevention) Title: Workforce Development Administrative Coordinator Department: Responsibilities: Workforce & Career Development (WFCD) Administrative Coordinator for the Centers for Disease Control & Prevention (CDC), in support of a contract. The responsibilities for this position included:
Coordinated, tracked, and prepared WFCD, training and human resource management related program actions. Researched and assembled information about the office's programs from files and records to respond to inquiries and data calls. Maintained calendar, schedules appointments, reminded team of meetings, prior to the meeting, and made the administrative arrangements as required. Based on the subject matter of the meetings, notified and coordinated the scheduling of participants, assembled background information without direction, attended meetings, followed up with the participants on action items and reports on the meeting's proceedings.
Human Resources Position Management/Position-Based Management System (PBMS)
Coordinated, and managed all positions associated with NCIRD through PBMS. Served as the Subject Matter Expert, as well as Position Coordinator for NCIRD. Solicited changes on a daily/weekly/monthly basis to ensure systems accuracy. Communicated with designated points of contact. Followed-up on changes not received. Incorporated changes requested/needed in each division. Requested supporting documentation if needed such as changes in grade/series. Located employee when needed (sometimes in wrong center). Requested release of employee from developers when needed. Ensured POCs had access to eStaff (needed yearly). Moved positions when needed and obtained approval when required.
Increased/Decreased Ceiling when requested and obtained approval as required. Created baseline ceiling report checklist to establish the standard operating procedure for completion. Coordinated, supported, organized, and developed strategic meetings. Developed, implemented, and reinforced all the Standard Operating Procedures for PBMS. Retained, reviewed and updated all historical data.
Developed, coordinated, and implemented Standard Operating Procedure for the Position-Based Management System. Assisted with Training of New Users to eStaff/PBMS. Worked with the CDC Internal Controls team to document all of the procedures and internal process of using PBMS.
NCIRD Mentoring Circle Level I & II/ Scientific Mentoring Circle/CIRCLE
Provided all logistical support, enrollment accountability (application management) and attendance accountability by recording attendance at meetings and giving federal training credit to attendees through the HHS Learning Portal. Coordinated monthly meetings by working with speakers, division leadership, and NCIRD staff.
HHS Learning Portal Training Administrator – Managed logistics for all aspects of training
Worked with NCIRD leadership to determine the training needs of their teams. Created the NCIRD Training Checklist to establish the standard operating procedure. Conducted market research to identify vendors. Submitted supporting documents to CDC University
Training Orders to contract with vendors. Created courses and offerings in the Learning Management System and the announcement of training for NCIRD. Managed the training rosters and worked with vendors on handouts, installing software for training, provided support to trainers while on campus, and gave students credit for completing training in learning management system. Back up support for all NCIRD training opportunities to ensure registration, attendance, and evaluations for training were recorded. Provided confirmation and reports from the Learning Portal as needed.
Coordinated all aspects of WFCD weekly meetings with NCIRD HR division leaders and points of contact by providing reports and analysis. Coordinated monthly meetings with WFCD team and one on one sessions with leadership.
Years: 2015 to 2016 Employer: H&R Block Title: Client Service Professional Department: Responsibilities: As the Client Service Professional, Expert delivered an outstanding client experience by creating a warm and welcoming first and lasting impression that exceeded the unique needs and preferences of each client.
Greeting clients in a personalized, friendly, and inviting manner. Matched clients with the best suited tax professional for their needs.
Scheduled clients to accommodate their work and personal schedules. Checked out clients and processed payment for services using knowledge of using cash register, credit card payments and overall operations experience.
Maintained office cleanliness and organization of resources with team members. Served tax professionals and clients coffee, tea, and water. Ordered and delivered staff with lunch and dinner when necessary.
Used strong customer service skills to assist staff, deal with difficult customers, and kept children entertained. Performed well under stress while working in a fast-paced environment. The workload and constant stream of customers required to multi-task, have strong organizational and time-management skills.
Mastered the H&R Block computer system to manage customers and document conversations. Used research skills to develop marketing plans for individual services, bulk mailings, fax campaigns, and community education meetings.
Awarded a Certificate of Recognition for demonstrating the "CALL 2 SERVE" and exemplifying BLOCK BEHAVIORS for the first half of tax season.
Years: 2014 to 2014 Employer: Georgia Piedmont Technical College Title: Volunteer Trainer Department: Responsibilities: Volunteered to provide training for the military veteran's group. Conducted training on the federal hiring process for veterans and people with disabilities. This included veteran preference, hiring authorities, identifying job categories, grade level competencies, completing a federal resume through USAJOBS. Reviewed how to find agency veteran program managers and disability coordinators, the documents
required for employment.
Reviewed vocational rehabilitation and education benefits from the Veteran Affairs.
Years: 2011 to 2011 Employer: DOT/Federal Motor Carrier Safety Administration Title: Administrative Officer Department: Responsibilities: As the Admin. Officer in the Southern Service Center (SSC) Expert performed a variety of admin work essential to the mgmt. of the SSC & field offices. Provided support & servicing employees at Federal Motor Carrier Safety Administration (FMCSA) SSC & 13 field locations throughout the U.S. Assisted the Division & Field Administrators in a wide range of mgmt. services such as; advice on procedures, policies & regulations. Responsible for personnel mgmt., budget administration, fin. Mgmt., procurement, & other logistic support services. Provide assignments, direction, & oversight for the admin work assigned to the Field Administrator (FA) & Division Administrators (DA). Served as COTR & performed contract Mgmt. duties including preparation of Statements of Work, reviewed contractor performance, reviewing invoices, & liaising with contractor & Contracting Officer.
Years: 2008 to 2011 Employer: P3S Corporation Title: Program Specialist Department: Responsibilities: The Centers for Disease Control and Prevention
Specific responsibilities include the following: 1. Training Prog. Support: Assisted Training Programs Coordinator with the planning, implementation and evaluation of three fellowship training programs: The James A. Ferguson Emerging Infectious Diseases Fellowship Program, The APHL/CDC Emerging Infectious Diseases Laboratory Fellowship Program, and The ASM/CDC Post-Doctoral Research
Fellowship Program. Assisted with revising standard operating procedures, and constructed process maps for each of the training fellowship programs. Updated ASM project proposals and principal scientists list. Ensured all applicants information was electronically entered into a shared folder. Obtained/Assigned read/write privileges for the various selection committees. Assisted with the applicant screening and selection process. Provided or arranged for note-taking services to record important applicant information during meetings.
Processed clearance for everyone associated with the fellowship programs both U.S Citizens and International visitors through the Visitor Management System
Years: 2008 to 2011 Employer: NAI Personnel Contractor at the Centers for Disease Control Title: Senior Leader Assistant Department: Responsibilities: Take the lead on procurement requisitions/purchasing, property and inventory management, assisting assigned leader with meeting and conference logistics, process all Freedom of Information Act (FOIA) requests.
The Lead and point of contact for administrative processes for the Division of Emerging Infections and Surveillance Services (DEISS), to the CCFR Strategic Business Unit, including that of the Administrative Support Specialist duties and responsibilities below.
Responsible for completing and submitting forms, tracking and keeping record of all procurement requisitions and serving as the DEISS liaison to CCID Strategic Business Units for procurement, property system management, meeting and conference logistics. Prepared documentation required for purchase orders and credit card transaction.
Years: 2007 to 2008 Employer: NAI Personnel Title: Administrative Support Specialist Department: Responsibilities: Greater Atlanta Area - At the Center for Disease Control and Prevention
Responsible for completing and submitting forms, tracking and keeping record of all procurement requisitions and serving as the DEISS liaison to CCID Strategic Business Units for procurement, property system management, meeting and conference logistics. Prepared documentation required for purchase orders and credit card transaction.
Worked with the CCFR SBU Conference Logistics Team to identify and arrange appropriate space and accommodations for conferences and meetings convened by DEISS. Provided the SBU conference logistics staff member with detailed information regarding attendees, special needs, agenda items, speakers, breakout sessions, logistical signs, badge and name tent format, graphics, and co-sponsors.
Managed logistics for CDC approved off-campus DEISS meetings in collaboration with meeting sponsors and CCFR SBU Conference Logistics Team. Ensured audio visual equipment arrangement are adequate and technical support is provided (or available) before and during the meeting.
Years: 2006 to 2007 Employer: Centers for Disease Control and Prevention Title: Information Specialist Department: Responsibilities: Organized and Managed the CDC/Office of Office of Science, Epidemiology and Laboratory Services (OSELS) (Formerly, the Office of Workforce and Career Development) Documentum Personnel Pilot Project. Shared my library, data management, and consulting knowledge to listen to the teams goals, write out a proposal for the process to reach the goal of having one place to find all of the
personnel documents in one place where only the supervisors, managers, and leadership could access them in Documentum.
Wrote out the plan, with the goal of finding position descriptions (PD’s), performance management plans (PMAP’s), individual development plans (IDP’s), and other personnel documents. Searched offices, boxes of records, individual filing cabinets, and the CDC internal drives to locate all of the documents for the staff. Worked with supervisors and employees to locate hard to find documents.
Used high performance scanner to build folders and files to eventually load all the documents into folders into Documetum. Established the naming convention of the files by using userids and form names. Granted access to files to supervisors, managers, and leaders to the folders.
Created the train the trainer materials for this process in Documentum. Provided several training sessions with OWCD leadership to navigate this section of system. Wrote up talking points and notes to assist supervisors in explaining to staff the purpose of all the documents. Instructed to especially share information on the benefits of and promote the accurate completion of IDP’s to senior leaders.
Created quick guide, email communications and drafted process for OSELS Individual Development Plan.
Prepared OSELS Delegations of Authority for re-organization. Worked directly with outside consultant to lead small focus groups organized by business support service to update the Standard Operating Procedures used for all business support services at CDC.
Advised project lead on process maps to capture the step by step instructions on how specialist got the job done. Assisted with gathering updated processes by meeting one-on-one with subject matter expert staff members. Completed the final editing of deliverables.
Provided one-on-one training on MS Word, Excel, and PowerPoint with staff and leadership. Personally, coached several employees on career development strategies. Having open discussions about their skills, abilities, and experiences to determine the gaps in their knowledge. Recommended internal training and systems to fill gaps. Reviewed resumes and advised on wording and content using the Office of Personnel Management’s Occupational Handbook, the Classifier’s Handbook and position standards documents.
Advised staff of electronic solutions to administrative problems. Overall responsible for assisting with data collection systems, including assisting with data collection packets and materials with different OWCD teams. Tracked the status of data submissions, performed data entry, updated and maintaining program databases of directories and labels.
Served as information support liaison for information dissemination and responded to general requests for information by email as well as other means. Coordinated and tracked warehouse inventories of materials, using computerized tools and systems to efficiently manage information, including computerized templates and formatting database reports.
Coordinated with selected contractors to help ensure information, including computerized templates and formatting database reports were managed responsibly and efficiently while utilizing a wide range of software and automation equipment to support information and office functions.
Supported staff on miscellanies projects by explaining and demonstrating how to use software and systems to complete routine tasks.
Created helpful templates in MS Word and Excel. Provided training on several internal CDC systems.
Years: 1999 to 2005 Employer: KPMG US Title: Southeast Area Library Coordinator Department: Responsibilities: Primary responsibilities were to establish & execute information purchasing policies for the Southeast area. Independently managed area wide collection development & information dissemination. Built relationships with Business Unit Leaders; Local Office Partners in Charge; Local Office Managers, & Operations Personnel. Provided peers & staff with research, document delivery & interlibrary loans.
Reviewed & evaluates electronic & print resources leading to recommendations for Business Unit expenditures. Prepared & presented reports related to annual expenditure/savings, opportunities for cost reduction, options for online products versus print, & analysis of library general ledger accounts for appropriateness of charges.
Mentored by the only female partner in the South to navigate politics to get job done. Mentored & training on what to do & say in difficult situations by a seasoned HR specialist. Over a 2 year period, he wrote responses to very difficult emails to train me. He taught Expert to see through the politics, her own personal biases & emotions to get to the heart of the problem & deal with it head on by being professional, articulate, & with dignity.
Developed procurement & policies for South east area regarding externally published resources through consultation with area leadership. Built tailored & dynamic collection of information resources based on & in response to customer needs & requirements.
Consulted for KPMG with long-term customers on library services
Years: 1992 to 2000 Employer: United States Army Reserve Title: Human Resources Specialist Department: Responsibilities: Human Resource Management Specialist ( Formerly titled Personnel Management Specialist and Personnel Services Specialist) Crossed trained for 75B personnel administration specialist, 75C, personnel management specialist, 75D, personnel records specialist, 75E, personnel action specialist, and 75F, personnel information system management specialist.
Assisted to Detachment First Sergeant. Prepared reports on strength levels and status of personnel (Position Management). Evaluated
personnel qualifications for special assignments. Prepared and processed requests for transfer or reassignment. Processed
classification/reclassification actions. Prepared orders and requests for orders. Prepared and maintained officer and enlisted personnel
records for Southeast Army Reservists and National Guardsman. Advised soldier on what documents they needed in their 201 file to
validate experience and training. Coached soldiers to prepare for the promotion board and advised them on the process.
Prepared and reviewed personnel casualty documents and monitored suspense actions. Initiated, monitored, and processed personnel
evaluations. Transferred records to new duty stations or the control group. Processed soldiers for separation and retirement. Processed
and executed personnel service center level procedures and actions.
Assisted soldiers with completing and processing applications for officer candidate school, warrant officer flight training, and other training. Processes recommendations for awards and decorations. Assisted with processing bars to reenlistment and suspension of
favorable personnel actions. Initiated applications for passports and visas as needed. Used classification to prepare soldiers for promotion,
select training to fill gaps, and to train new recruits.
Years: 1999 to 1999 Employer: Cadence Group Title: Technical Information Specialist Department: Responsibilities: Contractor at CDC
Managed the system and process for requests for academic/scientific articles, reports, scientific papers, and other library materials requested from the Centers for Disease Control (CDC) Main library. Retrieved document requests submitted by staff and partners using the CDC's intranet, fax, email, mail and other source databases.
Organized and verified citations on all requests received. Disseminated requests to staff for completion at main library and metro Atlanta academic libraries. Engineered the workflow to eliminate backlog. Initiated using online database to print or email requested documents to expedite the process.
Supervised 3-½ employees on site and 1 at another CDC location.
Years: 1993 to 1999 Employer: Willis Towers Watson Title: Technical Librarian Department: Responsibilities: Mentored and trained by two seasoned librarian. Managed subscriptions for three offices. Organized and managed Human Resource Library with total compensation models, job description examples, and firm created industry standard reference documents for HR consultants and organizational development teams.
Worked with the number 1 diversity expert in the industry to research, summarize studies, and classify large amounts of data collected from various sources. Given the lead position to work with internal teams for research, reference materials, interlibrary loan, and information brokering.

Career Accomplishments

Associations / Societies
American Legion - Member
Special Libraries Association - Georgia Chapter
Pro Speakers Bureau - Member/Speaker, Facilitator, Trainer
Military Veteran Professionals, Employee Association at CDC Member, and MVP Forum Facilitator
Licenses / Certifications
Certificate Programs at Georgia Piedmont Technical College: (Business Management)
Transit Supervisory Certification (2014)
Human Resources Management and Services (2015)
Service Sector Management Specialist (2015)
Management/ Leadership Specialist (2015)
Supervisory/ Management Specialist (2015)
Awards / Recognition
Current Top Secret Clearance
Qualified for: VEOA, Schedule A, VRA, and Super Academic Achievement

Additional Experience

Training / Seminars
Operations Training – 2020 – Adobe Connect Meetings, Privacy & HIPAA Training, VA Core Values Training (I CARE Recommitment),
Art of Plain Speaking: How to Write/Speak in a Way That Impresses People, Reaching Goals Using Perseverance & Resilience, VA
Privacy an Info. Security Awareness & Rules of Behavior, VA Telework Training Module for Employees, PPE Donning & Doffing
COVID-19, Managing Official Time in VA-TAS (webTA), VO7 Hazardous Materials in the Workplace: General Employee Awareness,
VO7 Environment of Care: Security MGMT, 2019 – Infection Control: Bloodborne Pathogens & Tuberculosis, Active Threat Training,
VA Mission Act – Vet Comm. Care Program Eligibility, Urgent Care 101, Eligibility 101, Incident Reporting: Joint Patient Safety
Reporting (JPSR), VA Core Values Training (I CARE Recommitment), VA Privacy & Info. Sec. Awareness & Rules of Behavior, GEMS
Awareness, Environment of Care: Emergency MGMT, Electrical Safety, & Body Mechanics: Ergonomics 2018 – DHS Insider Threat
Training, U.S. DHS: Counterintelligence Awareness, Telework 101 for Employees, Human Trafficking Awareness, Unauthorized
Disclosure Briefing, Unauthorized Disclosure Refresher, USSS National Crime Info. Center, 2011 Fed. Records MGMT, FEMA –
Emerg. MGMT Institute – Continuity of Operations (COOP) Awareness, FMCSA Mandatory Supervisory Drug Prog. Training, Info.
Systems Sec. Awareness, 2010 - HHS Records MGMT for All Employees, An Essential Guide to Giving Feedback, CDC's Role in
Emerg. Response, Advancing Your Admin. Career, Admin. Functions, Freedom of Info. Act Training, 2002 - Raving Fans, 2001 - Delivering Outstanding Customer Service, Concepts for Planning & Prioritizing
Leadership Training - 2020 – TEDx Veterans Affairs – So you Think You Know How to Hold People Accountable? 2019 – Government
Ethics – The Essentials, Influencing Key Decision Makers, 2018 – Decision Making Elements, MGMT of People: Talent, Acquisition, &
Retention, 2017 – Emotional Intelligent Leadership 3 Unit Training, HR University 2016 - Government Leadership Advantage Series:
Ethics, Integrity, & Trust 2.0, Goal Setting, Coaching 2.0, & Lead. Advantage: Decisiveness 2.0, Lead. Advantage: Accountability 2.0
Management and Administrative Skills:
As the first Southeast Library Coordinator at KPMG, had the unique opportunity to be the leader in providing library services to 18 locations, identify key personnel and build meaningful work relationships. Created and implemented departmental policies, procedures, and processes in over 19 locations, and 3 different lines of business, Tax, Audit and Consulting (now known as BearingPoint.). Planned, organized and maintained over 30 industry specific collections. Training and provided guidance to library support staff and local vendors via telephone and email on collection reduction practices.
Designed surveys to produce and design diverse training tools to help users transition to new programs and platforms. Willingness to translate technical requirements of users to information technology people and vice versa; managed information organizations; resources
and services. Serials management; copy and original cataloging; document delivery; conducted research interviews; provided reference and research services; internet research; document archiving; created unique collections and libraries; such as: newsletters, acquisition
lists, training materials, forms and departmental marketing collateral. Provided one-on-one and group training in person; telephonically and via the internet on software; internal and external resources in print and electronic format. Able to train and provide service for firm
clients; the public; entry and executive level personnel. Negotiate contracts; develop relationships with internal and external vendors.
Hardware: Operate IBM Laptop and Compatible PCs, Fax Machine, Scanner, Printer and Copier Troubleshooting, 10K Pad, Typewriter (Manual or Electronic), Tablet, LCD Projector CD ROMs, Expertly operate multiple telephone lines
Software: Windows 2000, NT and XT, Lotus Notes, Microsoft Outlook, Word, Word Perfect, Corel, PowerPoint, Print Master Gold, Adobe Acrobat, Access, Excel, MS Project, MS Works, Intranets (TPWorld, Kweb CDC and Kworld), Internet (Explorer, Netscape, and
Foxfire/Mozilla), Photo Editor, PAL, VS Client Universal, Net meeting, FileMaker Pro, Folio Views, SydneyPlus, Adobe Pagemaker 7.0, Documentum, cSupport, and PMIS - Sunflower Inventory Management System
Databases: Klibrary, EBSCONET, TP Advantage, GALILEO, OLLI, OCLC, EUCLID, OVID, PubMed, Lexis.com, Nexis.com, CCH
Tax Research Network, RIA’s OnPoint (Checkpoint), OneSource, Goldman and Sachs, Standard and Poor’s Overview (Global Source), Dialog, AssuranceSource CD, Accounting Research Online (ARO), EBSCOHost, ProQuest, Bloomberg, Thomson Research/Investext, EDGAR Pro and Westlaw
Center for Disease Control and Prevention Training Classes 2006-2008
Documentum, CDC Property System, Property Management Information System (PMIS) (Sunflower Systems) and CDC Property
Policies and Procedures, cSuppport, Visitors Management System, Administrative Functions - 3 Hour online training, FOIA Policies and Procedures, and Alternative Dispute Resolutions (ADR)

Fields of Expertise

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