Expert Details

Expert in Human Resources Industry

Expert ID: 736341 California, USA

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Accomplished senior human resources executive with over 20 years of progressively advanced human resources experience gained in a broad spectrum of companies and industries. Robust human resources expertise coupled with an operations management background harmonize for key insights into an organization’s strategic, tactical, and developmental needs.

A proven leader who thrives in a fast paced environment that values a cooperative team spirit, accountability, compliance, and results. Consistently recognized for being a courageous, highly motivated, results-driven, and effective self-starter, as well as a productive and mentoring leader who values integrity and empathy while promoting teamwork.


Year Degree Subject Institution
Year: 2001 Degree: Certificate Subject: Human Resources Institution: UC Berkeley Extension
Year: 1992 Degree: BA Subject: Journalism - Public Relations Institution: University of Oregon

Work History

Years Employer Title Department Responsibilities
Years: 2018 to Present Employer: Undisclosed Title: Talent Director Department: Responsibilities: ▪ Build the department from the ground up as company prepared to open its first four locations in California within 12 months
▪ Develop and implement a wide variety of Human Resources processes in order to prepare for considerable growth as well as state and federal compliance
▪ Build and execute company-wide post-recruitment plan, including both infrastructure and processes for employee
engagement, development, and performance management
▪ Develop and implement trainings utilizing the learning management system to meet regulatory and operational requirements
▪ Develop employee and contractor handbooks
▪ Create and implement policies and systems related to compliant on-boarding and off-boarding practices while complying with state and regional requirements
▪ Develop and launch staff recognition program
Years: 2017 to 2018 Employer: Golden Gate Urgent Care Title: Human Resources Director Department: Responsibilities: ▪ Hired as the Human Resources leader to develop the department from the ground up; this included creating and implementing human resources processes and procedures to bring the organization into compliance in a number of essential areas including, but not limited to:
* HIPAA training and compliance * Affordable Care Act
* Workplace harassment training * California Wage and Theft Protection Act
* Healthy San Francisco * Alternative work schedules
* Injury Illness and Prevention Program * Final paycheck compliance
* Employee handbook
▪ Successfully drove the transition from an expensive Professional Employer Organization model to bring all human resources functions in-house; including selecting human resources vendors such as benefits broker, various health and wellness programs, retirement plan, workers’ compensation carrier, and other benefit carriers.
▪ Selected new Payroll and Human Resources Information System vendor, handled implementation, and managed
communication plan and training of employees to acclimate them to the new system
▪ Lead recruiting transformation by handling all recruiting needs in house rather than utilizing staffing agencies in an effort to keep recruiting costs down
▪ Established expanded recruiting efforts by participating in local career fairs and partnering with schools to help place their graduates as well as increasing the organization’s social media presence
▪ Implemented successful employee referral program by establishing qualifying criteria, communicating to all employees within the organization, and partnering with Payroll to execute referral bonuses
▪ After identifying the need for an internal credentialing department, hired and managed Credentialing Administrator in an effort to create, streamline, and document credentialing processes in order to comply with credentialing best practices
▪ Selected and utilized electronic signature software to reduce turnaround times and misplaced paperwork; several other departments within the organization followed suit and began to utilize this platform as well throughout the organization
▪ Development and documented on-boarding and off-boarding processes to ensure consistency and compliance
▪ Positively impacted employee engagement and moral through the implementation of employee appreciation programs which included celebration of healthcare appreciation days targeted at varying positions within the organization and acknowledgment of staff employment anniversaries
Years: 2015 to 2017 Employer: LifeLong Medical Care Title: Human Resources Director Department: Responsibilities: ▪ Developed and executed human resources strategies and activities that foster growth, innovation, and organizational effectiveness
▪ Analyzed priorities, service level deficiencies, and best practices and translated them into a human resources strategy that support the organization’s business plans
▪ Assessed human capital needs in areas such as talent management, employee relations, compensation, benefits, succession planning, and professional development in order to determine the appropriate solutions to address identified needs
▪ Responsible for overseeing the full range of human resources functions within the organization including two additional areas (training and credentialing) that were added during my tenure with the company
▪ Implemented process and system improvements that external third-party vendors and associated health clinics used as benchmarks to enhance their respective internal programs
▪ Transitioned a struggling, out-of-compliance credentialing department into the human resources department and secured much needed resources to create/implement process and system improvements and quickly bring the department into compliance
▪ Leveraged technology to transition from paper documents to automated online forms; utilized electronic signature software to reduce turnaround times and misplaced paperwork
▪ Implemented a human resources dashboard to highlight key metrics on a quarterly basis
▪ Introduced multifaceted employee communication strategy to stimulate employee engagement, morale, and retention
▪ Redirected recruiting platform from basic reactionary model of posting jobs to fill an immediate need to a more proactive model of partnering with local schools and associations to identify candidates for inclusion in our applicant pool on an ongoing basis
▪ Launched online training platform to provide on demand compliance and soft skills training
▪ Initiated several new benefit offerings specifically tailored to the needs of our employees at little to no cost to the
▪ Member of the HR Committee with members of the senior leadership team and The Board of Directors
Years: 2013 to 2015 Employer: VEP Healthcare Title: Head of Human Resources Department: Responsibilities: ▪ Managed employee relations issues within all levels of the organization
▪ Conducted a needs assessment and identified areas where the organization was at risk due to lack of compliance in key facets of the HR arena. Developed and implemented various strategies and programs enabling the company to become legally compliant in several critical areas including, but not limited to:
* California Wage and Theft Protection Act * Employee handbook
* Injury and Illness Prevention Program * Workplace harassment training
* I-9 documentation * Equal Employment Opportunity Commission (EEOC)
* Domestic partner imputed income annual filing
* Leaves of absence * Final paycheck compliance
* California Medical Provider Network
▪ Within the first six months of employment, identified duplicate vendor relationships and eliminated redundant partnership resulting in an annualized savings of $80,000 to organization
▪ Negotiated new benefits broker to provide vastly increased services at no additional cost
▪ Developed and published the company’s first benefits booklet to highlight plan offerings for open enrollment, recruiting process, and new hires
▪ Established process to audit insurance bills on a monthly basis for accuracy and secured $30,000 in company credits due to previous gaps in the vendor notification process
▪ Implemented new benefits plans for employees such as commuter benefits, flexible spending accounts, pet insurance, and gym discounts - all at no little or no cost to the company
▪ Implemented ADP Workforce Now - the company’s first human resources information system (HRIS) and rolled out
employee self-service feature with online benefit enrollment and weekly automated benefit carrier connections
▪ Created and rolled out new performance appraisal process/forms including annual and introductory period appraisals within first three months of employment in order to successfully meet appraisal completion and salary increase processing timelines which had historically been a challenge for the organization
▪ Reversed the past practice of bonuses being paid before goals were met, partnered with the Operations and Finance departments to initiate a new tracking system that ensured the successful completion of all assigned employee goals before bonuses payments were processed
▪ Developed and implemented exit questionnaire processes for voluntary resignations and work schedule reductions to identify trends and issues; developed and implemented strategies to address areas of concern and provided aggregate data to the executive management team
▪ Created and established use of personnel action change forms and implemented processes to ensure the consistent handling of staff changes including approvals, department notifications, HRIS and personnel file documentation, as well as tracking for hires, changes, and terminations
▪ Developed on-boarding and exiting packages for employees; initiated process to audit all personnel records for accuracy/ compliance and established steps to obtain missing required documentation to complete the files
Years: 2012 to 2013 Employer: The Doctors Company Title: Human Resources Generalist Department: Responsibilities: ▪ Benefits Team Lead responsible for administering the benefits program including the company’s first online open enrollment and the benefit set up of approximately 100 employees via acquisition
▪ HRIS Team Lead as subject matter expert in ADP Workforce Now including advanced reporting features
▪ Project Manager for ADP Time and Attendance implementation
▪ Project Lead for company-wide job description initiative to conduct job analysis and create job descriptions for all positions in the organization
▪ Administered workers’ compensation program and automated the workers’ compensation coding process and streamlined administration of the annual audit
▪ Managed ergonomic evaluation and partnered with various internal and external resources to provide employees with workstations to meet their needs
▪ Developed, recommended, and implemented new or modified policies/programs related to benefits, compliance, employee relations, HRIS, recruitment, employee handbooks, leaves of absence, and training
▪ Prepared employee communication and training materials
▪ Partnered with various internal and external resources on mergers and acquisitions to ensure smooth transitions
▪ Planned, coordinated, and supervised assignments of the HR administrative staff
▪ Handled a wide range of employee relations issues at all levels
Years: 2005 to 2012 Employer: GoIndustry DoveBid Title: Human Resources Generalist Department: Responsibilities: ▪ Managed government reporting processes related to the HR department such as 5500 reporting, EEOC filing, and nondiscrimination testing
▪ In-depth knowledge of ADP/Workforce Now, ADP/HR Perspective, and ADP/HR Benefits Solution applications and
complex reporting process
▪ Updated and maintained HRIS database – ADP/Workforce Now, ADP/HR Benefits, ADP/HR Perspective, and Professional Employer Organization’s (PEO) online system
▪ Administered the global new hire and termination processes – which included conducting domestic new hire orientations and exit interviews
▪ Prepared employee communication materials and facilitated announcements of new and revised HR programs and policies to employees
▪ Administered workers’ compensation and leave of absence programs
▪ Maintained HR section of company intranet
▪ Managed and maintained all HR records (both electronic and paper), including accurate and complete personnel records; ensured that rules concerning confidentiality and retention were followed
▪ Managed immigration issues
▪ Managed all aspects of U.S. benefit programs, including enrollments, changes, terminations, participant issues, and open enrollment process
▪ Approved monthly benefit invoices, conducted reconciliation audits, and coordinated payments
▪ Acted as a liaison between insurance carriers and employees
▪ Supervised HR duties of Payroll/Human Resources Coordinator Human Resources file clerk
▪ Liaison between PEO and employees
▪ Audited third party benefits administrator transactions
▪ Initial HR contact for global employees before global HR team was expanded to include Europe and Asia Pacific
▪ Created and maintained employment contracts and offer letters for all worldwide locations
Years: 2002 to 2005 Employer: GoIndustry DoveBid Title: Human Resources Specialist reporting to the Vice President of Human Resources Department: Responsibilities: ▪ Established, updated, and maintained ADP HR Perspective – previously used ADP HR Profile
▪ Initial HR contact for corporate office employees
▪ Managed and maintained all HR records (both electronic and paper), including accurate and complete personnel records
▪ Administered the global new hire and termination processes
▪ Created and maintained employment contracts and offer letters for all worldwide locations
▪ Managed, tracked, and distributed personnel documentation and changes
Years: 1992 to Present Employer: Undisclosed Title: Director of Human Resources Department: Human Resources Responsibilities: Oversee the human resources department and bring into compliance in a number of key areas.

Career Accomplishments

Licenses / Certifications
Dual Human Resources professional certifications
Awards / Recognition
Site Manager of the Year in a four-state region within the first 18 months of Expert's employment.

Fields of Expertise

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