Expert Details

Expert in Human Resources, Wrongful Termination, Diversity, Training, Web Development, Social Media, eCommerce, Email Marketing, Online Advertising, Television and Media, and Podcasting

Expert ID: 724789 Minnesota, USA

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Expert has extensive experience in the areas of entrepreneurship, marketing, and non-profit, with a focus on community outreach.

Expert's credentials reflect her passion for business, and equity in public and private sectors. Her digital marketing firm, SocialWise Media Group, earned her the Aspiring Businesswoman of the Year Award from The National Association of Women Business Owners. As President of the Iowa Black Business Coalition, she created and implemented a program to support entrepreneurship in people of color-The Untraditional Start-A-Thon.

In her function as president, she set and achieved goals for financing, marketing, and administration of 3 personally owned companies. he analyzed job function and revenue production, resulting in increased profit per employee, and faster human capital deployment. Based on the results of in depth revenue analysis, she was able to research, implement, and execute new order taking and fulfillment strategies, resulting in higher fill rates, and client retention.

She oversaw setting HR Policies for the company, as well as creating orientation and training procedures. This included training employees and HR managers on sexual harassment, diversity, social media, marketing,safety, and customized training programs. During the course of business, she also conducted sexual harassment investigations, responded to wrongful termination, online reviews, diversity related complaints, as well as Union related complaints. She also developed and implemented training programs for our recruiters and sales reps, as well as maintained client satisfaction.

She regularly sets budgets for marketing, sales procedures, financing, and vendor selection. She successfully transitioned several area companies to a completely outsourced Human Resources model. She routinely managed client projects such as grand openings, planned production growth, and technical upgrades of software and phone systems. She is the successful owner of a staffing agency, and property management firm. She successfully sourced, and trained teams of sales reps, recruiters, and administrative personnel.

She researched and executed a full technical upgrade of HRIS systems to improve efficiencies for Pro Vision Staffing GroupShe created a comprehensive employee training program for Efficient Medical, thus increasing customer satisfaction and employee retention rates.She successfully outsourced the Human Resources department for several area companies, reducing costs and increasing efficiencies."Project Outreach". Affordable Care Act outreach campaign to homeless, POCI, & immigrant communities in Iowa. Combined email, door-to-door, Facebook, YouTube, Metro Transit, and Publicity to drive insurance enrollments"Youth Voices in Education”. In partnership with Pillsbury United Communities and MNEEP, I developed a research-based event to provide 100 Minneapolis youth with conflict resolution skills and education on the school to prison pipeline. Students participated in healing drumming, & world café style problem solving"Untraditional Start-A-Thon”. Emergency outreach program to increase minority, female, and low-income entrepreneurship. 7 businesses launched in 1 day. Iowa Black Business Coalition.

Expert may consult nationally and internationally, and is also local to the following cities: Minneapolis, Minnesota - Saint Paul, Minnesota - Rochester, Minnesota - Burnsville, Minnesota - Saint Cloud, Minnesota - Eden Prairie, Minnesota - Minnetonka, Minnesota - Eau Claire, Wisconsin

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Education

Year Degree Subject Institution
Year: 2006 Degree: Human Resources Subject: Human Resources Institution: University of MN
Year: 2018 Degree: A+ Subject: Computer Repair Institution: CompTIA
Year: 2018 Degree: IT Fundamentals Subject: Internet Technology Institution: CompTIA

Work History

Years Employer Title Department Responsibilities
Years: 2004 to 2008 Employer: Undisclosed Title: President Department: Undisclosed Responsibilities: Organizational/Management:
Define work descriptions for employees,
Set budget for various departments and projects,
Secure clients for company
Coordinate staffing schedules for client company,
Deposit Checks/ cash handling
Customer Relations,
Manage new client accounts,
Maintain current client relationships,
Created new customer comment program, which included a personal letter from the appropriate department head and increased customer satisfaction by 75%.


As President of Pro Vision Staffing Group, she is responsible for the following Job Functions:

Client Communication,
Operational management of Pro Vision Staffing Group,
Secure Financing,
Direct and train employees,
Coordinate Client Accounts,
Leadership of office,
Payroll and Time Management.
Years: 2003 to 2004 Employer: Undisclosed Title: Senior Staffing Coordinator Department: Undisclosed Responsibilities: Obtain new client accounts,
Interview Employees,
Train/Orientate new employees
Years: 2000 to 2003 Employer: Undisclosed Title: E-commerce Manager Department: Undisclosed Responsibilities: Online chat with clients to answer questions,
Online technical Support,
Maintain customer service,
Used 5+ programs and systems to set up home phone service,
Part of escalation team, handled hard to work with and irate customers,
Low level technical support for phones and phone lines.

*Employee of the month 2x
*Featured in National Qwest Commercial
Years: 1996 to 2000 Employer: Undisclosed Title: Financial Data Consultant Department: Undisclosed Responsibilities: Worked with mid to high level contacts within small businesses to analyze credit strength and financial statements
Sales of Dun & Bradstreet Products to mid-high level decision makers.
Updates of D & B Reports
Maintain current client accounts
Add new clients to databases as needed.

* Member Jackie Robinson Inclusion Team
* Employee of the month 3 x

Government Experience

Years Agency Role Description
Years: 2005 to Present Agency: National Republican Congressional Committee Role: Advisor Description: In Her service on the Business she advises the republican party on proposed laws, policies and tax programs for small business.

Career Accomplishments

Associations / Societies
SHRM,
Diversitybusiness.com
African American Leadership Forum
Licenses / Certifications
Accident & Health Insurance Producers License
A+ Certification
Professional Appointments
Board of Directors, Community Neighborhood Housing
Business Advisory Council, NRCC
Awards / Recognition
Rising Star Award: Women of Innovation, Technology Association of Iowa
Aspiring Businesswoman of the Year: National Association of Women Business Owners, Iowa Chapter
Dr. Josie R. Johnson Leadership Academy Fellow: African American Leadership Forum
2006 Businesswoman of the Year NRCC
National Leadership Award 2006 NRCC
Top 50 Diversity owned Businesses diversitybusiness.com

Additional Experience

Vendor Selection
She has worked as part of a Vendor Management System and has a comprehensive understanding of managing and sourcing staffing vendors.
Marketing Experience
Has extensive experience in testing and on boarding of HRIS systems, as well as job function analysis.
Other Relevant Experience
She's currently an advisor on two expert websites, and she writes Human Resources articles for an online HR portal

Fields of Expertise

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