Expert Details
International Business Development, Customer Success, Civil/Structural Engineering, Building Inspection
ID: 739167
Texas, USA
• Utilize stage-gate project management program from project inception, design & construction, and start-up on over 25 projects. Projects ranged from $2M to $12M.
• Develop project feasibility, marginal analysis and base scope, project budget and schedule project spending was up to $2M.
• Plan and Execute Capital and Expense projects Civil/Structural Engineer:
• Design and inspect residential homes and commercial buildings (Over 250 inspected)
• Structural design of residential and transportation related infrastructure
• Inspect buildings before and after storm damage and natural perils for insurance companies
Education
| Year | Degree | Subject | Institution |
|---|---|---|---|
| Year: 2000 | Degree: MS | Subject: Civil Engineering | Institution: South Dakota School of Mines and Technology |
| Year: 1998 | Degree: BS | Subject: Civil Engineering | Institution: RV College of Engineering, Bangalore, India |
Work History
| Years | Employer | Title | Department |
|---|---|---|---|
| Years: 2022 to Present | Employer: Undisclosed | Title: Senior Project Manager | Department: Project Management |
Responsibilities:• Manage multiple (Over 15) active and service project activities from inception to final closeout, facilitate and support core team meetings for customer/construction activities. Projects ranged from $2M - $15M• Develop and maintain key project management deliverables (i.e., design, due diligence, resource plans, roadmap, workflows, dependencies, risks and mitigation, construction contracts, and change orders) • Attend high-level meetings with customers, architects, and trades to discuss product characteristics, project plans, and implementation timelines. • Lead subcontractor negotiations for pricing out projects, review bids, and track costs during the project construction phase. • Serve as a subject matter expert on View’s glass, controls, and network, and provide technical advice during the sales and implementation phases of the project. • Use enterprise applications like Salesforce, Smartsheets, MS Office, and Autodesk |
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| Years | Employer | Title | Department |
| Years: 2019 to 2022 | Employer: View, Inc | Title: Senior Manager: International Business Development | Department: International Business |
Responsibilities:Introduce View to new global markets including India, Kingdom of Saudi Arabia, UAE, and New Zealand.• Develop and maintain relations with new and existing real estate developers which resulted in $23M in revenue, • Introduced 5 different product changes and developed shipping and logistical strategies to bring View to new markets. • Develop and maintain key project management deliverables (i.e., resource plans, roadmap, workflows, dependencies, risks and mitigation, implementation, and change management) • Research regional nuances (Building codes, customs, and excise regulations, project execution, etc.) so we make it easy for customers to do business with us – no matter where they are • Developed strong relationships with key accounts and C suite executives in new markets which resulted in 12 pilot projects and 6 major installations which collected revenue of $18M. • Worked with Product Marketing, Sales Operations, and Customer Success teams to develop customized benefits analyses, budgets, quotes, etc., communicating value and opportunity to customers |
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| Years | Employer | Title | Department |
| Years: 2016 to 2019 | Employer: View, Inc | Title: Senior Customer Success Manager | Department: Customer Success |
Responsibilities:• Started a customer success group at View and built a strong team of 12 CSMs across the US and Canada covering over 9 Regions.• Established and developed long-term tenant and occupant relationships, measured, managed, and improved customer experience to 96% satisfaction. • Driving Customer Adoption - Inspect customer adoption issues and run specific plans to increase customer satisfaction for over 250 installations globally. • Work with internal partners to manage customer feedback • Be the Voice of the Customer, identified pain points, and made over 25 changes to the product and programming to improve customer experience. |
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| Years | Employer | Title | Department |
| Years: 2013 to 2016 | Employer: Flint Hills Resources (Koch Industries) | Title: Capital Projects Manager | Department: Capital Projects |
Responsibilities:• Utilize stage-gate project management program from project inception, design & construction, and start-up on over 25 projects. Projects ranged from $2M to $12M.• Develop project feasibility, marginal analysis and base scope, project budget and, schedule. Project spending was up to $2M. • Facilitate, lead and coordinate up to 15 subcontracting firms on capital projects. • Manage Front End Engineering and Design (FEED), Establish, maintain, and lead engineering and contractor resources to develop plans, work packages, schedules and suggest new and improved technologies. |
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| Years | Employer | Title | Department |
| Years: 2011 to 2013 | Employer: Hemlock Semiconductor (DOW Corning) | Title: Capital Projects Engineer | Department: Capital Projects |
Responsibilities:• Plan and execute capital & expense projects on a $1.2B, 600 Acre development, projects included truck yards, 47 industrial buildings,and a rail yard. • Develop and manage up to 20 subcontractors for approval of projects, develop scope, schedule, Value engineering, cost estimates and track costs, oversee installation, startup, and closeout projects. • Managed the development of over 50 Standard maintenance and inspection procedures for buildings, roads, and grounds and inspect the buildings and structures on an annual/semiannual basis and ensure the assets are maintained and repaired immediately. • Develop Infrastructure budget (up to $2M per project) and identify immediate and long-term needs to safely maintain the plant and site. |
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| Years | Employer | Title | Department |
| Years: 2006 to 2011 | Employer: Parsons | Title: Structural Design Engineer | Department: Structural Engineering |
Responsibilities:• Designed over 30 steel and concrete bridges for interstate, state highways, and railroads.• Develop project proposals, control documents, and cost estimates on projects worth $3M to $15M. • Inspect construction of over 50 bridges and structures at various stages of construction. |
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| Years | Employer | Title | Department |
| Years: 2003 to 2006 | Employer: Nausch, Hogan and Murran, Inc | Title: Civil Engineer/Building Inspector | Department: Engineering |
Responsibilities:• Inspect over 200 Government buildings for structural stability.• Consult builders and contractors to estimate costs of rebuilding (construction costs more than $2M) • Reviewed as-built plans, and construction documents and check code compliance on over 250 government buildings, oil refineries, and distilleries. |
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| Years | Employer | Title | Department |
| Years: 2001 to 2003 | Employer: Jacobs | Title: Civil/Structural Engineer | Department: Engineering |
Responsibilities:• Designed over 5 bridges on the light rail corridor in Minneapolis.• Coordination with utility companies for relocation of services. |
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Government Experience
| Years | Agency | Role | Description |
|---|---|---|---|
| Years: 2003 to 2011 | Agency: Department of Transportation, Government of Virgin Islands | Role: Civil Engineer, Structural Engineer Building Inspector | Description: • Inspect over 200 Government buildings for structural stability. • Consult builders and contractors to estimate costs of rebuilding (construction costs more than $2M) • Reviewed as-built plans, and construction documents and check code compliance on over 250 government buildings, oil refineries, and distilleries. • Designed over 30 steel and concrete bridges for interstate, state highways, and railroads. • Develop project proposals, control documents, and cost estimates on projects worth $3M to $15M. • Inspect construction of over 50 bridges and structures at various stages of construction. |
International Experience
| Years | Country / Region | Summary |
|---|---|---|
| Years: 2016 to 2022 | Country / Region: United Arab Emirates, Kuwait, Kingdom of Saudi Arabia, India, New Zealand | Summary: • Introduce New and emerging products to International Market • Develop and maintain relations with new and existing real estate developers which resulted in $23M in revenue • Introduced 5 different product changes and developed shipping and logistical strategies to bring View to new markets. • Develop and maintain key project management deliverables (i.e., resource plans, roadmap, workflows, dependencies, risks and mitigation, implementation, and change management) • Research regional nuances (Building codes, customs, and excise regulations, project execution, etc.) so we make it easy for customers to do business with us – no matter where they are • Developed strong relationships with key accounts and C suite executives in new markets which resulted in 12 pilot projects and 6 major installations which collected revenue of $18M. • Worked with Product Marketing, Sales Operations, and Customer Success teams to develop customized benefits analyses, budgets, quotes, etc., communicating value and opportunity to customers |
Career Accomplishments
| Associations / Societies |
|---|
| Professional Engineer in Texas, USA |
| Licenses / Certifications |
|---|
| Professional Engineer in Texas, USA |
Additional Experience
| Vendor Selection |
|---|
| Select contractors and sub-contractors for design, engineering and construction on multimillion dollar projects both in the US and international. |
| Marketing Experience |
|---|
| Marketed new building products to new customers as an International Business Development Manager. |
Language Skills
| Language | Proficiency |
|---|---|
| English | Advanced, Fluent |
| Hindi | Fluent |
| Kannada | Advanced |
| Telugu | Advanced |
| Tamil | Beginner |
| American Sign Language | Native |