Expert Details

Expert in Issue Management/Crisis Communication

Expert ID: 724955 Ohio, USA

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When engaged in issues or in crisis it is important that your communications are well grounded in facts and your actions are ethical and above reproach. This includes being proactive, not defensive. In a crisis situation it is critical to communicate quickly and make certain that it your message is honest, concise and consistent whether the audience is internal or external. Expert boils down his ethical approach to a simple phrase, “If you can’t explain it to your mother, it may not be a good idea.

A key piece of issue management and crisis communications is knowing not only about your competitor but understanding what your competitor can know about you. That understanding can prepare you to respond to misleading attacks that are most commonly found in political elections. Knowing what your competitor is up to is important, but no more important than being prepared to rebut information taken out of context and used against you as a competitive weapon. Expert has broad experience with countering competitors trying to seek an advantage through the manipulation of information.

To avoid a crisis through issue management you need to have strong teams that communicate effectively. The first step to avoiding a crisis is identifying issues that can develop into a crisis. The second step is having the right team to close the gaps through which a crisis may occur. The third step is having a trained team in place and up to speed that can manage information in the face of a variety of crisis situations that may occur. Expert’s corporate experience in a multi-business enterprise makes him of great value to you in helping manage your issues to avoid or quickly resolve an emergency or crisis.

Worked as part of an industry association team facing listing of a product ingredient as a carcinogen by the National Toxicology Program of the Department of Health and Human Services.Worked as part of an industry association team facing listing of a product ingredient as a carcinogen by the International Agency for Research on Cancer.Led a successful effort to unify the communications of a Muslim community group and conducted message development and media training with members of their mosque Subsequently asked to provide communication assistance to a larger group of mosques in the Toledo, OH metropolitan community based on the success of the earlier effort. Provided communication training to graduate students in the University of Toledo, School of Bio-mechanical Engineering to enable them to work more effectively in their teams and present their projects more effectively in their graduate dissertations.Provided message development and communication training to plant leadership to prepare them to respond correctly in the event of a serious safety or environmental situation.

Expert may consult nationally and internationally, and is also local to the following cities: Detroit, Michigan - Warren, Michigan - Flint, Michigan - Sterling Heights, Michigan - Lansing, Michigan - Ann Arbor, Michigan - Livonia, Michigan - Cleveland, Ohio - Toledo, Ohio - Fort Wayne, Indiana

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Year Degree Subject Institution
Year: 1972 Degree: Bachelor of General Studies Subject: History, Political Science, Psychology Institution: University of Michigan

Work History

Years Employer Title Department Responsibilities
Years: 1979 to 2007 Employer: Owens Corning Title: Leader, Issue Management/Crisis Communication Department: Corporate Communications Responsibilities: In his 28 year career at Owens Corning, Expert combined the disciplines of issue management and crisis communication into an Issue Resolution practice that successfully resolved issues for each of the company's global business units. He was also responsible for the formation of Owens Corning’s Global Issue Management function in 1995. Expert served as the communications representative on the Owens Corning Product Stewardship Council from it’s founding in 1997, until he retired in 2007.
Years: 2007 to Present Employer: Undisclosed Title: President Department: Responsibilities: Expert has particular expertise working on environment, health and safety issues with trade associations on behalf of industries, products and materials. He provides communications counsel to multi-disciplinary teams on complex issues involving the International Agency for Research on Cancer, the U.S. Health & Human Service’s National Toxicology Program, the Occupational Safety & Health Administration, the National Institute of Occupational Safety & Health, the American Lung Association and the Environmental Protection Agency.

Most importantly, Expert is experienced at sharing information on these complex issues with employees, labor unions, plant communities, customers and the general public.

Since 1994, Expert has been a member of the Issue Management Council, an international organization of issue managers, and currently serves on its Board of Directors.

International Experience

Years Country / Region Summary
Years: 2006 to 2006 Country / Region: Western Europe - Belgium, Netherlands Summary: He conducted message development and media training with plant and local headquarters personnel.
Years: 1999 to 1999 Country / Region: Brazil Summary: He engaged local businesses in developing new product applications and understanding the environment, health and safety aspects of Owens Corning products.

Career Accomplishments

Associations / Societies
Issue Management Council
Professional Appointments
Board Member of the Issue Management Council

Fields of Expertise

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