Expert Details
ITIL Consulting, IT Service Management Process Design, Development and Implementation
ID: 729538
United Kingdom
A customer focused and result oriented individual, he understands the importance and gives priority to stakeholder engagement and management to secure the support necessary for transformation success, with demonstrable success of converting critics to evangelists.
He worked as the Solution Architect on a transformation project for Shell Petroleum Development Company.
The project involves the transformation and optimisation of Group IT Service Management, by creating single managed IT Support organisation to replace THREE distinct existing support organisations and harmonising processes, tools and methodologies for a network with users spread across 40 locations.
He worked as the Solution Architect/Project Manager on a project for TotalFinaElf.
The project involves the design, development and implementation of managed IT Service that covers Configuration, Incident, Problem, Change, Release, Availability and Service Level Management process areas for a network with users spread across 5 locations.
He worked as the Solution Architect/Project Manager on a project for Guinness Nig. PLC.
The project involves the design, development and implementation of managed IT Service that covers Configuration, Incident, Problem, Change, Release, Availability and Service Level Management process areas for a network with users spread across 4 locations
He worked as the Solution Architect/Project Manager on a project for NACHO Plc.
The project involves the design, development and implementation of IT Service Management that covers Configuration, Incident, Problem, Change, Release, Availability and Service Level Management process areas for a network with users spread across 8 locations.
The project also includes the design and implementation of Microsoft Active Directory and Exchange organisation.
Education
| Year | Degree | Subject | Institution |
|---|---|---|---|
| Year: 2010 | Degree: Managers Certificate in IT Service Management | Subject: IT Service Management based on ITIL | Institution: E-Quant |
| Year: 1987 | Degree: Post Graduate Diploma | Subject: Computer Science | Institution: University of Lagos |
| Year: 1985 | Degree: HND | Subject: Electrical Engineering | Institution: FPI |
Work History
| Years | Employer | Title | Department |
|---|---|---|---|
| Years: 2008 to Present | Employer: Undisclosed | Title: IT Service Management Consultant | Department: Consulting |
Responsibilities:He is responsible for gathering and analysing customer requirements, designing, developing and implementing the most efficient and cost effective solution given available constraints.He ensures that client’s IT strategy is aligned to their business vision and strategy. |
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| Years | Employer | Title | Department |
| Years: 1996 to 2007 | Employer: Tranter International Limited | Title: Divisional Manager | Department: Support Services |
Responsibilities:He was responsible for setting up the Support Services Division and successfully prepared several technical and commercial proposals for IT Managed Service and led the implementations of ITIL based IT Service Management managed service for a number of enterprise clients.He also managed and mentored over 40 direct reports. |
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Additional Experience
| Expert Witness Experience |
|---|
| Establishment and management of Outsourced Customer Service Desk for Microsoft. Design and implementation of Managed IT Service Management for Shell. Design and implementation of Managed IT Service Management for TotalFianElf. Design and implementation of Managed IT Service Management for Guinness PLC. Design and Implementation of Incident and Problem Management Process for WAMCO PLC. |
| Training / Seminars |
|---|
| ITIL Foundation Certificate Examination preparation. Managing and Maintaining a Microsoft Windows Server 2003. Implementing and Managing Microsoft Exchange Server 2003. Designing a Microsoft® Windows® 2000 Directory Services Infrastructure Environment. End-User Microsoft Office Suite. |
| Marketing Experience |
|---|
| Manager’s Certificate in IT Service Management (ITIL RED Badge). ISO/IEC 20000 Foundation Certificate. Lean Six Sigma (Green Badge). Microsoft Certified System Engineer [MCSE]. ExecuTrain IT Instructor Certification Program [ICP]. |
Fields of Expertise
information technology management, project management, information technology security, computer network security, internet security, business analysis, change management, customer relationship management, knowledge management, Microsoft Windows 95, Microsoft Office software, disaster recovery, retail information system, computer system administration, Microsoft Windows 3.1, Microsoft Windows NT, data communication network, information storage and retrieval, computer room security, configuration data management, integrated management computer system, local-area network management, broadband network, service organization, local-area network security, local area network, development process, database management, network security system, information technology, design process, database management system, electronic-mail software, computer technology, risk management, medical information system, management information system, electronic mail, database