Expert Details

Expert in Knowledge Management, Facilitation, Change Management, Organizational Strrategy and Performance, Federal Acquisition and Procurement

Expert ID: 729594 Virginia, USA

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Developed and embedded corporate-wide practices for the explicit management of organizational and client knowledge into the business and operational processes of the company making collaboration and knowledge sharing in and across our teams a routine part of planning and operations. Results: Improved corporate ability to adapt to organizational and environmental change and effectively leverage critical workforce and leadership knowledge to deliver sustained performance to stakeholders and clients. Company earned recognition as a North American Most Admired Knowledge Enterprise (MAKE); first time considered in 2007 earned #18 ranking out of 54 considered; in 2008, earned #16 ranking out of 52 considered; in 2009 a #13 ranking, ahead of several major Fortune 50 companies.

Designed, developed, and led our corporate knowledge strategy that led to record year over year growth. Results directly contributed to corporate ability to effectively manage knowledge to capture, transfer, adapt and reuse what we know about what we do; and consistently deliver high quality and innovative solutions to a diverse cross-section of public sector clients, including US Federal Civilian, Defense and Homeland Security Agencies (56 distinct clients across 13 cabinet level departments and seven agencies), as well as local government agencies. Results: 13% organic revenue growth in 2008 over 2007 and a three year combined annual growth rate of over 20%.

Improved the quality in customer solution delivery measured by high marks in regular, independent client quality surveys. Developed and integrated a comprehensive “knowledge based” quality framework and implementing practices that measurably improved client quality assessments of their experience with the company. Results: 90% of existing clients exercised options or contracted for new business in 2008.


Researched and developed policy and contract strategy positions for use by senior decision makers; advised senior AF and DOD executives and field program managers on contract strategy and contract policy for many critical Air Force weapon, space and communication systems.

Led and directed a 132-person contract management operation with an annual operating budget of $7 million managing 4000 government and foreign contracts valued at $18 billion. Resolved program, financial, engineering, production, and subcontract management problems with senior company leadership. Developed extensive experience in change management, business process reengineering, team building, and performance based management implementing benchmark policies, processes, and procedures shared across the command. Led teams responsible for many innovative government-industry acquisition reform initiatives; DOD official at contractor responsible for ISO 9000 series qualification. Led several contract teams responsible for the planning, negotiation, and management of multi-billion dollar cost reimbursement and fixed price space system development and production contracts. Improved and executed significant cycle time improvements in the contracting processes of the satellite program reducing a 300+ day cycle time from proposal request to award to 180 days. Developed a comprehensive contract skills training program with my contracting teams capturing 3 of the 4 annual division contract awards for excellence in contracting performance.

Next Generation Knowledge Management System (KMS) and KM framework for the Wildland Fire Lessons Learned Center (LLC). Six step phased approach (Completed)

• Step 1 – Engagement and Baseline Establishment: Understand LLC environment from perspective of people, processes, technology, and culture and establish an “as is” baseline for the LLC KMS. Develop a “to be” LLC KMS baseline and identify “gaps.”
• Step 2 – Recommendations: Based on output from Step 1, develop an “LLC KMS Roadmap & Implementation Plan” focused on the four perspectives of people, processes, technology, and culture and recommendations for change implementation.
• Step 3 – LLC Discussion and Approval: Present recommendations to the LLC Staff and gain approval to proceed with the Roadmap & Implementation plan.
• Step 4 – Execute the LLC KMS Roadmap & Implementation Plan: Execute the LLC KMS Roadmap and implementation plan as approved.
• Step 5 – Program Management (Ongoing): Mange execution, communication and teaming, and report progress
• Step 6 – Host and maintain “as is” LLC KMS (“Legacy LLC KMS”): Host and maintain until components of the legacy system are no longer relevant or improved through replacement wit higher functioning system(s). This begins with understanding the legacy LLC KMS in Step 1 and is concurrent with Steps 2 through 5.
The Department of Veteran Affairs Acquisition Academy (VAAA) contracted with Working KnowledgeCSP LLC, in Phase 1, to research, develop, and deliver an Enterprise Knowledge Management (KM) Strategic Plan and time phased Road map to provide the foundation and baseline for an innovative, effective and sustainable Enterprise Knowledge Management (KM) System to support VAAA business operations and its training/learning mission.(Completed)

IN Phase 2, we designed, developed, and are implementing a comprehensive KM Framework with enabling technology to address the growing workforce acquisition training and competency challenge facing the Department of Veterans Affairs. Through the Working KnowledgeCSP concept of “Knowledge at the Point of Execution(TM)” the VAAA is able to more effectively keep pace with and stay ahead of the increasing complexities of the government acquisition business and the challenges it presents to the acquisition professionals. The Enterprise KM Framework enables the Academy and its students to “operate faster than the speed of change” while improving the ability to “perform and learn” as part of its business and operating processes and work flows.

A cornerstone of the solution to these challenges is an immediate and continuing VAAA ability to capture, retain, and reuse what the VAAA knows and is continually learning about developing and graduating effective acquisition professionals. The effective leveraging of this critical knowledge is driving an evolution in VAAA infrastructure, strategy, training operations, and internal processes, all necessary to deliver on the VAAA mission, and more importantly, the effectiveness of the contribution that the VAAA and the graduates themselves make and will continue to make to the business of federal acquisition and the support of veteran's and their familes.

Working KnowledgeCSP delivered this solution at the end of November 2011.
A global petroleum and chemical company contracted with Working KnowledgeCSP to address several requirements:
1. Assess knowledge management maturity and deliver a strategic planning roadmap for the implementation of KM concepts, strategy, and implementing practices in one of their major business units.
2. Develop and implement an improved capability for lessons learned capture to address plant shutdowns due to catastrophic events.
3. Conduct a "peer assist," a learning before and risk reduction process, connecting global partners in the development, planning, and configuration of a new overseas research and production facility.(Completed)Knowledge Management Strategy and KM Framework Development and Implementation for the State of Wisconsin (ETF). Ongoing

Expert may consult nationally and internationally, and is also local to the following cities: Baltimore, Maryland - Frederick, Maryland - Gaithersburg, Maryland - Bowie, Maryland - Richmond, Virginia - Alexandria, Virginia - Wilmington, Delaware - Lancaster, Pennsylvania

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Education

Year Degree Subject Institution
Year: 2010 Degree: Professional Degree Subject: Engineering Management (Knowledge Management) Institution: The George Washington University
Year: 1993 Degree: National Security Management Subject: National Security Management Institution: Industrial College of the Armed Forces (ICAF)
Year: 1980 Degree: MBA Subject: Management Institution: Southern Illinois University at Edwardsville
Year: 1973 Degree: BS Subject: Business and Economics Institution: Lehigh University

Work History

Years Employer Title Department Responsibilities
Years: 2009 to Present Employer: Undisclosed Title: Founder and Principal Consultant Department: Responsibilities: Founder and Principal Consultant
Years: 2005 to 2009 Employer: Acquisition Solutions, Inc. Title: Chief Knowledge Officer Department: C-level (KM) Responsibilities: The senior executive who is responsible for ensuring that the organization maximizes the value it achieves through one of its most important assets, its knowledge. helps the company capture, adapt, transfer, and reuse its knowledge to improve individual, team, and corporate performance and shareholder value.
Years: 1998 to 2005 Employer: SAIC Title: Deputy Global KM Practice Manager Department: Strategies Group Responsibilities: KM practice development and KM consulting
Years: 1973 to 1998 Employer: United States Air Force (USAF) Title: Multiple Department: Multiple Leadership, Command Responsibilities: Acquisition, procurement, and program management

Government Experience

Years Agency Role Description
Years: 1973 to 1998 Agency: DoD, United States Air Force Role: Various Leadership Roles and Commands Description: USAF officer

International Experience

Years Country / Region Summary
Years: 2013 to 2013 Country / Region: France Summary: Working KnowledgeCSP researched and conducted and advanced lessons learned session for a business unit of a global petroleum and chemical products/service company subsequent to a mjor plant shutdown. The results of the retrospect rovide the company with effective learnings and a roadmap for future policies and actions in the cvenet they were faced with this in the future.

Learnings were shared across the corporation to develop, in advance, protocols to address various aspects of plant shutdowns including internal/external communication and public affairs challenges as well as customer communication/interaction and production and delivery challenges.
Years: 2013 to 2013 Country / Region: Australia Summary: Invited speaker for KM Australia, an international knowledge management conference, held in Sydney annually. Presented several plenary sessions and a conducted a half day workshop on planning and implementing KM frameworks in public and private sector organizations.

Career Accomplishments

Associations / Societies
National Contract Management Association (NCMA); Multiple LInkedIn groups; Institute for Knowledge and Innovation (The George Washington University)
Licenses / Certifications
Certified Professional Contracts Manager (CPCM)
Professional Appointments
National Board of Directors (elected), National Contract Management Association (NCMA); Chief Learning Officer Business Intelligence Board; Human Capital Executive Board
Awards / Recognition
National Achievement Award, NCMA; Defense Superior Service Medal (DoD); Legion of Merit Medal (USAF)
Publications and Patents Summary
Over 30 publications and one book published on the challenges of workforce turnover and knowledge loss.

Additional Experience

Training / Seminars
Workshops and Training on Knowledge Management for individual clients or groups; KM faculty supporting Ark Group LTD Training Sessions throughout the US on the subjects of Workforce Turnover & Knowledge Loss and Succession Planning; Knowledge Management, and Knowledge Management applied to Federal acquisition, procurement, and program management;
Vendor Selection
Broad "Rolodex" of experts and practitioners in the knowledge management and learning fields
Marketing Experience
Expert has 17 years' practical experience in knowledge management and knowledge leadership. He has authored many articles on knowledge management, challenges in federal acquisition, and published a book in 2010 with great reviews concerning the challenges of workforce turnover and knowledge loss.

Expert is a Certified Professional Contract Manager (CPCM) and has 40 years' federal contracting and procurement experience. He is a retired USAF officer in the fields of leadership, federal acquisition, and knowledge transfer and retention.
Other Relevant Experience
Consulting and education in knowledge management and in federal acquisition and procurement.

Fields of Expertise

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