Expert in Legacy Application Support: Manage, Measure, Improve Using ITIL V3 Service Management Life Cycle
18 Years with Computer Aid Inc. both as a consultant for improving productivity and service performance in Legacy Application Support.
Clients: Du Pont, TYCO, Royal Caribbean Cruise Lines
Authored eighteen process guides and training manuals on all aspects of “Out-sourcing Application Support,” i.e. Environment Assessment, Transition, Work Flow Processing, Operations Management, Transition, and Quality Assurance. Responsible for ensuring that CAI’s Legacy Application Support processes are compliant with both CMMI Level 4 and the ITIL V3Service Management Lifecycle.
Expert may consult nationally and internationally, and is also local to the following cities: Philadelphia, Pennsylvania - Allentown, Pennsylvania - Reading, Pennsylvania - Bethlehem, Pennsylvania - Lancaster, Pennsylvania - Baltimore, Maryland - Frederick, Maryland - Gaithersburg, Maryland - Wilmington, Delaware - Alexandria, Virginia
|Year: 1970||Degree: AS||Subject: Computer Science||Institution: SO Nev Technical Institute|
|Years: 1988 to 2008||Employer: Undisclosed||Title: Director||Department: Undisclosed||Responsibilities: With more than 38 years of IT experience, Expert is responsible for the product development of CAI’s Legacy Application Support service offerings (Managed Maintenance and Tracer). Most of Expert’s IT career had been spent as a senior executive in large IT organizations with a particular focus on process re-engineering, process management and managing by metrics.
Most recently, Expert was published in the February 26th, 2007 issue of Computerworld. His article, 25 Time-Tested Truths About IT Support generated response from Computerworld readers around the world. He also authored eighteen process guides and training manuals on all aspects of “Out-sourcing Application Support,” i.e. Environment Assessment, Transition, Work Flow Processing, Operations Management, Transition, and Quality Assurance. Expert and his team insure that CAI’s Legacy Application Support processes are compliant with both CMMI Level 4 and the ITIL V3Service Management Lifecycle.
Expert is the principal architect of (Undisclosed) process management, event tracking, and resource management tool, “Tracer.” This software tool works in conjunction with (Undisclosed)’s Legacy Application Support service… insuring process compliance within the support team. The “Tracer” tool tracks, measures and reports on work, time distribution and service level performance (SLA).
Expert built CAI’s Production Support & Training department. This department is responsible for all (Undisclosed)’s printed collateral as well as developing class room and multimedia training for (Undisclosed)’s Legacy Application Support service. (Undisclosed)’s Production Support & Training department is also responsible for delivering, tracking and improving all corporate training programs.
|Years: 1977 to 1987||Employer: Revlon||Title: Undisclosed||Department: Health Care group||Responsibilities: Expert spent 10 years as (Undisclosed) of MIS for the Revlon Health Care, Pharmaceutical Division and managed all IT activities for 5 companies within the division. Major accomplishments were designing and implementing complex pharmaceutical order processing/distribution system and integrating it with full Expert System: Forecasting, Master Scheduling, BOM, Purchasing, Order entry, Inventory control (lot level with tracking), Shop Floor Control and Product Costing.|
|Years||Country / Region||Summary|
|Years: 2002 to 2006||Country / Region: UK and Europe||Summary: Chief Technology Officer Europe Operations|
|Awards / Recognition|
|United States Marine Corps
Air Medal: Awarded by president of the United States for meritorious achievement in aerial combat as designated UH1-E Door Gunner
Combat Action Ribbon 2 combat tours in Vietnam
Navy Presidential Unit Citation 1st award
Navy Presidential Unit Citation 2nd award
Navy Presidential Unit Citation 3rd award
Navy Presidential Unit Citation 4th award
Navy Meritorious Unit Commendation 1st award
Navy Meritorious Unit Commendation 2nd award
Marine Corps Good Conduct Medal
American Defense Service Medal
Vietnam Service Medal 1st award
Vietnam Service Medal 2nd award
Vietnam Service Medal 3rd award
Combat Air Crew Insignia (w 3/stars)
Vietnam Service Medal 4th award
Vietnam Gallantry Cross Unit Citation
Republic of Vietnam Campaign Medal
|Publications and Patents Summary|
|Most recently, Expert was published in the February 26th, 2007 issue of Computerworld. His article generated response from Computerworld readers around the world.|
|Training / Seminars|
|Develop and Deliver, around the world.|
|World leader in productivity and cost reduction in Legacy Application Support|
|Other Relevant Experience|
|United States Marine Corp: Innovate, Adapt and Overcome - Accomplish the mission!|