Expert Details

Expert in Management Systems: Quality, Envisronmental and Maritime Safety, focused on business profit.

Expert ID: 730630 Venezuela

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ExpertHermann is a Venezuelan retired Naval Captain with 28 years of active duty at sea and at teaching positions. Retired in 2000 and started his own business as Quality, Environmental and Maritime Safety consultant. He is a qualified ISO 9001, ISO 14001 and ISM Code (Maritime safety) auditor. He graduated of the year-long US Naval War College Course for Foreign Officers in Newport, Rhode Island (Class of ´90) and holds a Master´s degree in Environmental Management in Venezuela´s Armed Forces University (2004). He teaches Quality Management at the Post Graduate course for Captains and Chief Engineers (Merchant Marine) at Universidad Marítima del Caribe, in Caracs. He is currently researching on Organizational culture, behavior and change, from Peter Senge´s Fifth Discipline perspective and others. He has conducted over 100 audits (380 audit days).

His auditing experience includes a comprehensive variety of manufacturing and service industries, including

Oil Companies :PDVSA, SHELL, BP, Baker Oil Tools, CPVEN (oil well cementing), TUCKER ENERGY SERVICES),
Mining operations: Bauxite (Los Pijiguaos) Coal (Carbones del Guasare)
Cement CEMENTOS CATATUMBO CEMEX – now Venezolana de Cementos, S.A., LAFARGE HOLCIM now Venezolana de Cementos,
S.A. plants and quarrys
Manufacturing ENVETA (Car seats manufacturer forToyota Cumaná), ENVASES DE ARAGUA (aluminiun cans for beverages), SCHICK
(Guatire Plant), PAVCO (PVC piping), LIPESA (chemical products for industrial cleaning), FORJAS DE SANTA CLARA (Steel forging Plant in
San Joaquín, Carabobo Sate, Venezuela), CALTUCA ( Steel pipping and boilers), FAACA (Automotive Air Condintionig manufacture, TOYOTA,
FORD and GM supplier), BIGOTT (cigarette manufacturing).
Maritime Terminals LA CEIBA (Clinker and coal terminal, Lago de Maracaibo), ACBL (Operational and maintenance bases for barge operations, Orinoco River), SIDOR (Venezuela´s main Steel corporation´s river terminal), BULK GUAYANA (Iron ore offshore transfer station, off Orinoco river Delta), Carbo Zulia coal terminal and Offshore transfer stations Lago de Maracaibo).
Maritime Safety (ISM Code): Training; SCHLUMBERGER (Ciudad Ojeda), MAERSK CONTRACTORS (Ciudad Ojeda), CONSORCIO SMT SILVCA, Pto Ordaz, several open courses for GERMANISHER LLOYDS and CONSEMAR GROUP, C.A.
ISM Code Certification Audits MARÍTIMA AVILA, C.A. (Initial office audit for bulk carrier line), Passanger ship OLA ESMERALDA,
AKRON Trade & Transport de Venezuela C.A. (Offices and tankers LIZZIE and LAURA), MARINE OUTSOURCING C.A. (Offices, HSC ferry
oerator), tankers BRITISH SHIELD and BORA, KARA SEA (Tug) and SPRING SEA (barge) articulated system) ATLAS MARINE
SHIPMANAGEMENT, OPERDORA PORTUARIA OPSA, C.A. (Ciudad Ojeda), HANSEATIC CONSULTORA NAVAL, C.A. (Bernard Schulte
subsidiary in Venezuela).
Service Industries: AEROCAMIONES DE VENEZUELA, CA. (AEROCAV similar to DHL and FEDEX), ATLAS COPCO VENEZUELA, C.A.,
Shipping and Customs agencies: TRANSGRIM (La Guaira), GÉNESIS (Pto La Cruz), SERVICIOS NAVIERAMAR (Pto La Cruz), SERVINAVE
(Maracaibo), VINODOL and LBH VENEZUELA (Maracaibo).
Finantial electronic transfer servicies: Transferencia Electrónica de Beneficios C. A. (TEBCA), PROYECTOS CONEXUS, CORPORACIÓN SUICHE 7B, Nautical training centers: El GALEÓN (Caracas), BELATRIX (Puerto La Cruz),

He is fluent in English, Spanish, Portuguese and Italian. Also, a little bit of German. He has worked in Italy, USA, and Brazil in international
environments. His 40+ years of management experience and knowledge are at the service of his clients, and is constantly looking for new
opportunities, where he can help as needed and always learn something

He is currently implementing ISO 9001 QMS in a Shipping Agency with offices in three of the major ports in Venezuela. In the first phase he prepared the Value Flow Map, and taught all process owners to document their processes. Now, in the second phase he is helping process owners to manage their processes, produce and organize records, and analyze services and process information and indicators. He conducted an internal QMS audit (ISO 9001) for a client that has been ISO 9001 certified for over 10 years. He found that their Process map was completely wrong, as it only considered ISO 9001 specific processes insted of their CORE BUSINESS Process. The most probable root cause of this lies in a wrong QMS approach, in particular by the Top Management, highly competent in technical matters but who never understood the benefits of a well implemented QMS, but focused only in obtaining a certificate, which was a mandatory requisite of their major clients.
Fortunately, the old guys in the Top Management team were recently replaced by a new generation of proffessional managers, and rational, common sense changes are being implemented.

Education

Year Degree Subject Institution
Year: 2004 Degree: Magister Scientiarum Subject: Environmental Management Institution: UNEFA (Venezuelan Military University)
Year: 2000 Degree: Specialist (post graduate specialization) Subject: Maritime Inspections Institution: Universidad Marítima del Caribe
Year: 1990 Degree: Diploma Subject: Naval Operations Command and Planning Institution: US. Naval War College, Newport, Rohde Island
Year: 1986 Degree: Diploma Subject: Naval Command and Staff Course Institution: Venezuelan Naval War College
Year: 1972 Degree: Bachelor of Science Subject: Naval Sciences Institution: Venezuelan Naval Academy

Work History

Years Employer Title Department Responsibilities
Years: 2000 to 2013 Employer: Self Empoyed Title: Independent Consultant and aditor Department: Responsibilities: He is responsible for all aspects of his own business, including finding and engaging clients and allies, consulting project or audit planning and budgeting, consulting and auditing activities, coordination, as well as all adminsitrative tasks.
Years: 2009 to 2013 Employer: Universidad Marítima del Caribe Title: Teacher Department: Postgraduate and Research Directorate Responsibilities: He teaches Quality Management and Process Management to the Merchant Marine Officers that are applying for Captain and Chief Engineer titles. Each course is 33 hours long.
Years: 1972 to 2000 Employer: Venezuelan Navy Title: Captain Department: Responsibilities: From a destroyer´s head of department to Chief of Staff of the Venezuelan Combat Fleet, including command of a Patrol Gunboat, a Frigate, the Frigate Squadron. Also held teaching positions from Bootcamp (sailor level) to Academic Dean of the Venezuelan Naval War College.

Government Experience

Years Agency Role Description
Years: 1972 to 2000 Agency: VENEZUELAN NAVY Role: Officer Description: From a destroyer department head, to Commanding officer of a frigate, of the Frigate squadron and Chief of Staff of the Combat Fleer.
From bootcamp instructor to Naval Academy and Naval War College teacher and Academic Dean
Venezuelan Naval Attache in Brazil.

International Experience

Years Country / Region Summary
Years: 2009 to 2009 Country / Region: Panamá Summary: He trained 11 crew members in On Board Helicopter operations RV PROTEUS and RV HELIOS. 4 day theoretical and practical course, with 1 day real practice with an Eurocopter AS 350 B3. The course included landing and take off ops, refueling ops, and emergency procedures.
Years: 1997 to 1999 Country / Region: Brazil Summary: Naval Attache to the Venezuelan Embassy. Responsible for mantaining institutional and proffessional relations with the Brazilian Navy.
Years: 1989 to 1990 Country / Region: US, Newport, RI Summary: Attended US NAVAL WAR COLLEGE at Newport, Rhode Island,International Senior Officer course, with classmates from 35 countries. Still keep in touch with German, Israeli, Malaysian, Indian, Argentinian, Colombian, Equadoran, Dominican Republican, Guatemalan and some US classmates.
Years: 1978 to 1983 Country / Region: Italy, Rome, La Spezia and Genova Summary: He Attended tehcnical and operational training courses for the (then) new Lupo Class frigates in Rome, Taranto, La Spezia and Genova for 18 months. After that he participated in technical and operational acceptance tests in his area of responsibility (Navigation and tactics).

Additional Experience

Training / Seminars
As a Naval officer, training my crew was allways one of the main activity. I took the US NAVY Trainer course (4 weeks) in San Diego, CA, in 1976. I also taught naval operations, tactical communications and other proffessional subjects at the Venezuelan Naval Academy, Operational Planning at the Venezuelan Naval Post graduate School, and Strategic and Operational Planning and Decision Making at the Venezuelan Naval War College, where I also served as Academic Dean (1993).
As a consultant I have taught more than 100 courses in ISO 9001, ISO 14001, ISM Code Management Systems implementation and auditing.
I currently teach Quality and Process Management at the Universidad Marítima del Caribe Postgraduate School, and I am also tutor to a Postgraduate thesis.
Other Relevant Experience
I´ve been told that I have an analytical mind. I can understand an organization´s business process and organization very fast, and identify potential problem areas. It´s easy for me to "see" the interrelationships between processes and people.
My 40+ years long experience helps me identify very quickly leadership styles and issues.
I consider Management Systems as HUMAN SYSTEMS. Organizations are shaped by people, with all their virtues and defects, motivations, emotions, dreams and complex nature. Also, I find that COMMON SENSE is frequently NOT USED in process management, and in Management Systems. THUS, I help people at all levels to get in touch with their logical thoughts, their own experience, knowledge and common sense in order to find the best solution for their organizational and management problems.

Language Skills

Language Proficiency
English He is quite profficient in English, since he learned it as a child. He speaks, reads and writes without much help of dictionary or Internet help.
Italian He speaks and reads well, and can write non technical matters.
Portuguese He speaks and reads well, and can write non technical matters.
German He understands a little bit (40%)

Fields of Expertise

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