Expert Details

Expert in Motivation, Teambuilding, Internet, Marketing, Public Relations, Training

Expert ID: 721968 Singapore

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Expert is a leading author, speaker, trainer and Internet technologist in the areas of quality management, service quality and the Internet's impact on business competitiveness. Based in Singapore, Expert has applied his hands-on background in business and operational management to helping clients worldwide understand how best to re-engineer business processes through direct training, collaborative workshops, and strategy development. His BPR approach is based on principles of ISO 9000 and ISO 14000 as well as his pioneering work in service quality in the Asia/Pacific region. He maintains that a comprehensive implementation will culminate in the client's proficiency in BPR through the understanding of the ISO standards and service quality.

Expert has been a pioneer in computer networks and e-learning systems since the 1980s in Asia. He has applied his background and ongoing research to help clients understand the mechanics of computer networks, and how best to implement them through a framework design consultation. Expert is focused on how TCP/IP networks can best be designed, implemented and maintained.

He has also been a pioneer in the Internet and e-commerce in Asia since the 1980s. He has applied his background and ongoing research to help clients understand the mechanics of the Internet, e-commerce and e-business, and how best to implement them through a framework design consultation, and interactive workshops and training sessions. Expert is focused on how the Internet can best be used to optimize marketing and advertising, e-business, e-commerce, business operations, public relations, and improve service quality.


Expert has drawn from his IT experience to help clients understand the mechanics of the Internet and ongoing concerns in Internet security (including firewall, VPN, antivirus, intrusion detection or IDS, managed services, etc.), as well as infrastructure building (including IP VPNs, managed services, Web hosting, co-location, etc.). He focuses on how best to implement them through a framework design consultation, interactive workshops and training sessions. He dedicates his time to how the Internet can best be used to optimize business operations, and improve service quality, without compromising security or quality of service (QoS).

Expert has also pioneered in the area of digital publishing, Internet and e-commerce. He has helped clients understand the Internet and online publishing (including print to online). He is well versed in content management, online publishing, customer relationship management (CRM), and personalization.

Expert has built a solid background in Internet, Web development and programming knowledge (Perl, Java, JavaScript, PHP). He is experienced in applications linking the Web together, such as ERP, CRM, database, and other servers.

Expert is an advocate and published writer in business ethics, compassionate leadership, and governance. He is a correspondent for ETHIX magazine, and his blog features ethics related articles (published and unpublished). He consults on ethical issues.

Expert consults and speaks on business strategy, including internationalization or globalization, and Asia Pacific business issues.

Expert is a top management-level consultant on Internet and enterprise security issues. He writes and speaks frequently on Internet security issues, including antivirus, anti-spam, malware protection, gateway security, firewall, virtual private network (VPN), server protection, OS hardening, mail server configuration, etc. He has published frequently on Internet security areas, and is a frequently sought-after analyst for newspapers, magazines, TV, and radio stations to comment on security issues.

Expert consults, speaks and writes frequently on entrepreneurship, globalization, international trade, small business, and home office issues. He is a recognized knowledge entrepreneur himself, having been named Top Business Consultant and Coach at the internationally acclaimed small business resource Idea Cafe.

Expert is a recognized, peer-reviewed and recommended field expert on holistic health, resistance training, dieting, nutrition, stress reduction, and anti-aging.

Expert has consulted, spoken and written on knowledge management and e-learning. He is an Asia pioneer on networked and e-learning since the 1980s, and has developed hands-on modules in e-learning by himself (unlike some knowledge management strategists). He understands the nuts and bolts of the available and emerging technologies in knowledge management and e-learning, and has evaluated most of the open source and commercial options, to give the most balanced and affordable solutions for clients. He has consulted for top international banks, law firms, manufacturers, and service companies.

Expert consults for international companies wanting to explore regional markets in Asia Pacific. Expert is a published author of many articles in this area, and a book author as well.

Expert is a pioneer veteran in marketing communication. Unlike academics and theorists, Expert brings real-world, hands-on experience in the entire spectrum of marketing and marketing communication into the picture, including branding, packaging design, industrial design, public relations, publicity, direct marketing, events marketing, general marketing, marketing research, sales, and business operations.

Expert is a corporate and individual mentor and coach, teaching business leadership, entrepreneurship (or intrapreneurship), ethics, compassionate leadership, fitness, corporate wellness, health, and alternative medicine as a real-world practitioner. He speaks frequently before large audiences in workshops, training programs, keynotes, and individualized sessions. He is highly inspirational as a motivator, bringing his own personal life experiences to help participants better themselves and to move forward.

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Expert was responsible for training and curriculum development for many Fortune 500 corporations and government agencies.He has also designed and proposed e-business infrastructure and framework to Fortune 500 corporations. Expert provided strategic counsel for several NASDAQ performers in helping these companies get a prominent head start and presence in Asia Pacific.

Education

Year Degree Subject Institution
Year: 2008 Degree: Ph.D. Subject: Business Administration Institution: Universidad San Juan de la Cruz

Work History

Years Employer Title Department Responsibilities
Years: 1991 to Present Employer: Undisclosed Title: Creative Director Department: Public Relations & Digital Media Responsibilities: Formerly the firm's CIO, Expert is now creative director and strategic counsel for public relations, digital media, and training consulting. (Undisclosed) is an e-business, Internet, high-tech publicity and training firm with offices in Singapore and elsewhere.
Years: 1990 to 1991 Employer: Ernst & Young Title: Senior Consultant Department: Human Resource Consulting Responsibilities: Expert was responsible for providing prior work (developed independently) on service quality to a Singapore Government client, in what amounted to a million dollar project. The training program eventually reached out to the entire agency, approximately 2,400 employees. The program is still in use today.
Years: 1989 to 1990 Employer: PricewaterhouseCoopers Title: head Department: Practice Development Responsibilities: He was responsible for revamping and developing databases for the firm's practice development, as well as creating from scratch proposals, consulting collaterals, and materials related to the firm's business development. At the same time, he helped the Continuing Education Department improve training materials for the firm's audit professionals.
Years: 1988 to 1989 Employer: Citibank NA Title: Publications Director Department: Asia Pacific Banking Institute Responsibilities: He was responsible for creating and developing the training institute's training and marketing collaterals, including helping training directors package training materials for better communication. The institute also serves as an external for-profit training resource.
Years: 1987 to 1988 Employer: Seagate Technology Title: Training Officer Department: Technical Training Responsibilities: He pioneered the use of networked learning systems in Singapore in a manufacturing concern. Was the first in developing independently the use of hypermedia instruction with multimedia, online testing, networked collaboration for the disc drive maker. He was responsible for design and development of training materials, video training content, and managing skills training programs with the Training Manager.

Government Experience

Years Agency Role Description
Years: 2002 to 2003 Agency: Infocomm Development Authority of SG (IDA) Role: Keynote Speaker and Facilitator, and Writer Description: Expert worked with IDA officials to develop web-based presentations for public events, as well as deliver keynote presentations targeted at civil servants.
Years: 2002 to 2002 Agency: Civil Service Training & Development Institute, Hong Kong Role: Keynote Speaker and Trainer Description: Expert delivered keynote speeches and training to Hong Kong SAR civil servants on the topic of service quality and the Internet.
Years: 2000 to 2001 Agency: Ministry of Law Singapore Role: Web Consultant Description: Expert was responsible for the project management and delivery of several Ministry of Law websites.
Years: 1996 to 2001 Agency: Board of Commissioners of Currency (now MAS) Role: Web Consultant Description: He was also responsible for the project management and delivery of the BCCS website.

International Experience

Years Country / Region Summary
Years: 1984 to Present Country / Region: Asia/Pacific Rim: Japan; Taiwan, ROC; Hong Kong SAR; Malaysia Summary: He has given keynote addresses, consulted on programs, and conducted workshops.
Years: 1993 to Present Country / Region: Australia Summary: In Australia, Expert has engaged in project management, technical counsel and development work.
Years: 1988 to Present Country / Region: USA Summary: In New York City, USA, Expert worked with a financial institution to understand the mechanics of corporate communications.

Career Accomplishments

Associations / Societies
Expert has been a member of many international professional organizations, including the National Speakers Association (NSA), American Society of Training and Development (ATD), American Society of Business Publication Editors (ASBPE), National Writers Union (NWU). Of particular note, Expert was ASBPE's first member in Asia.
Professional Appointments
He has been appointed Associate Professor and Head of the Department of Media Studies and Sustainable Development, as well as faculty leader for Peace & Diplomacy studies at an American University.
Awards / Recognition
Expert has been inducted in "Profiles in Excellence: 500 Biographies of Inspiration, Dedication and Achievement.” He was also a "Barons 500 Leaders of the New Century" inductee. He had also been inducted into the "Marquis’ (USA) Who's Who in the World", and "International Biography Centre (UK)'s Men and Women of Distinction.”
Publications and Patents Summary
Expert has published more than 10 books, three e-books, one audio book, one video training tape, web sites, and hundreds of technical and management articles.

Additional Experience

Training / Seminars
Expert is a renowned speaker in Asia and has developed and delivered a number of programs, including: e-business, Internet, network security, publicity, PR, marketing, crisis management, total quality management (TQM), ISO 9000, ISO 14000, business process re-engineering (BPR), knowledge management (KM), e-learning, and more. He is also a known event speaker for holistic health, naturopathy (herbal and food remedies), and resistance training.
Marketing Experience
He has helped NASDAQ performers reach out to customers in Asia Pacific, including all areas of publicity, PR and marketing.
Other Relevant Experience
Expert is a Macintosh pioneer user and developer, as well as having a hands-on development background in Internet CGI programming, Web site development, e-learning, and more. He has also done prior patent-pending (USA) biotech research in the areas of autoxidation and lipids.

Language Skills

Language Proficiency
English He is very proficient in written and spoken English. This is evident through his roles as contributing editor, broadcast correspondent and analyst for key regional networks.
Chinese He is very proficient in written and spoken Chinese (Mandarin), and can conduct sessions in Mandarin, or translate quickly from Chinese into English. He also hosts radio programs on holistic health and alternative medicine in Chinese.

Fields of Expertise

business process re-engineering, business re-engineering, service, team building, computer network, computer networking, Apple Macintosh computer network, Apple Macintosh computer networking, Internet, Internet advertising, Internet commerce, Internet marketing, Internet firewall, Internet infrastructure, software security system, online publishing, Apple Macintosh, Internet commerce, Internet marketing, World Wide Web application, Web development, World Wide Web programming, business ethics, business strategy, Internet infrastructure, software security system, computer security system, computer virus, information security, entrepreneurship, globalization, international trade, small business, health, naturopathy, knowledge management, market potential, marketing communications, mentoring, motivation, World Wide Web programming, Chinese medicine, marketing ethics, communications program, marketing training, crisis public relations, spam, learning, email spam, dieting, web collaboration, web hosting, data hosting, strategic internet marketing, internet security, site development, journalism, e-tailing, Common Gateway Interface, ecommerce, business operations, application service provider, Internet service provider, Internet standard, Web design, Internet regulation, search engine, marketing database, browser, digital convergence, Java, business management, hypertext markup language, World Wide Web software, computer system disaster recovery planning, network management system, marketing software, organization redesigning, client/server computing, UNIX network, organizational development, organizational behavior, workforce management system, enterprise resource planning software, enterprise resource planning, local area networking, consumer product marketing, high-speed network, computer network standard, packet switching network, computer packet, network performance, technical marketing, software copyright, microcomputer network, corporate strategic planning, technology innovation, local-area network management, computer system integration, home health care, LAN/WAN interconnection, service development, human resources, mass media telecommunication, internetworking, Ethernet Network, online information system, service organization, redesign process, technology transfer, multiple-processor system, operations research, local-area network operating system, local-area network communication protocol, local area network, fiber-optic data-distribution interface, data communication, data transmission, encryption, optimization, communication, human-factors industrial design, electronic document, intranet, licensing, service marketing, computer system, waste reduction, communication network, computer, artificial neural network, software reuse, quality engineering, process optimization, networking, hypertext, hypermedia, expert system, distributed processing, desktop publishing, cryptography, computer science, computer architecture, client/server database access software, central processing unit

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