Expert Details

Expert in Multi-Cloud Architecture, Product Management, Coding, Data Analytics

Expert ID: 736437 Illinois, USA

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Digital Transformation Architect & MarTech enthusiast with 15+ years experience in delivering Digital Solutions with top fortune organizations.
Consistently exceeded expectations in Cloud Strategy, System Design, and Solution Architecture.

Areas of Expertise
* Digital Transformation
* Cloud Architecture (Certified AWS / Azure)
* Enterprise Architecture (EA)
* Digital Marketing / MarTech / Adtech
* Business Process Management / Re-engineering (BPM, RPA, IPA)
* Enterprise Content Management (ECM)
* Agile Practitioner and Coach (PMP, CSM, SAFe)

Available for panels, in depth interviews, and surveys only.

Education

Year Degree Subject Institution
Year: Degree: MBA Subject: Finance and Systems (4.0) (Specialization in e-Governance projects in the financial sector) Institution: Indian Institute of Information Technology
Year: Degree: MArch Subject: Architecture Institution: DoMS, IIT Roorkee
Year: Degree: Bachelor's Subject: Computer Science & Engineering Institution: Rajiv Gandhi Prodyogiki Vishwavidyalaya

Work History

Years Employer Title Department Responsibilities
Years: 2019 to Present Employer: Undisclosed Title: VP Cloud Architecture/ Sales & Marketing Tech/ Marketing Analytics Department: Responsibilities: Office of Asset Management CIO & Chief Architect : Building omni-channel digital marketing platform to deliver 1:1 personalized with “Next Best Action” and enhance customer experience leveraging event-driven architecture, machine learning (ML), big-data analytics, digital asset, personalization engine on Azure.
Built 3 year Marketing & sales automation roadmap.
Years: 2018 to 2019 Employer: JPMorgan Chase & Co. Title: VP Digital Marketing Ops/ Martech/ AdTech Department: Responsibilities: Designed Chase's digital marketing platform to serve 49 million active digital customers and 33 million mobile customers. Deployed scalable platforms, dynamic content, real-time data feeds, and machine learning (ML) to allow collaboration between marketing, operations, and data scientists to deliver personalized experiences to our customers that improve financial product engagement, retention, and the customer experience.
Years: 2018 to 2018 Employer: JPMorgan Chase & Co. Title: VP Enterprise Cloud Architect/ Product Management Department: Responsibilities: Designed advanced products in Cloud & Marketing Technology, Data Analytics, Campaign Management with Next Best Action in Customer Experience, Business Process Re-engineering, Domain-Driven / Microservices Architecture & Enterprise Content Management along with migration to AWS for multiple digital channels such as Mobile Apps, big browser, IVR, etc.
Years: 2017 to 2018 Employer: Discover Financial Services Title: Product Manager- Risk Applications/ Fraud Prevention/ Decision Analytics Department: Responsibilities: Product Development : Improved real-time credit card fraud detection by 4% saving fraud dollars by 2MM YoY.
Built cloud based fraud prevention to reduce card fraud and enhance customer experience. Please reach out to me if you want to understand practical implementation for BPM + RPA + Data Analytics techniques to prevent credit card fraud.
Years: 2015 to 2017 Employer: Discover Financial Services Title: Architect- Fraud & Dispute Management Automation Department: Responsibilities: Improved dispute resolution time by 20% and reduced process inefficiencies by 15%.
Progressive Role of Technical Architect & Product Owner - Automated (Designed and developed) multiple Banking processes, Card fraud Investigations, Consumer Complaints & Client Account Management.
Years: 2012 to 2015 Employer: Discover Financial Services Title: BPM Consultant- Card Services Department: Responsibilities: BPM Consultant: Automated credit card chargeback process. Reduce processing time by 12% and saving $1MM YoY in manual error and speedy recovery.
Years: 2009 to 2012 Employer: Tech Mahindra Title: Lead Consultant @ Apple, Morgan Stanley Department: Responsibilities:
Years: 2006 to 2009 Employer: Tech Mahindra Title: Senior Consultant @ Cisco, NYSE Department: Responsibilities: Designed and implemented digital transformation projects in ECM/BPM technologies for top fortune clients such as Apple, Cisco, NYSE & Morgan Stanley.

Career Accomplishments

Licenses / Certifications
OpenHack: Serverless; Microsoft OpenHack, Issued Jun 2020
Architecting Microsoft Azure Solutions; Microsoft, Issued Jan 2020
Amazon Web Services Solutions Architect Associate; Amazon, Issued Mar 2019
Adobe experience Manager: Architect; Adobe, Issued Aug 2018
Certified BPM Program Manager- BMP Analysis, Blueworks Live; IBM, Issued Feb 2014
Certified BPM Analyst- BPM Blueprint; WebSphere Lomardi; IBM, Issued May 2013
PMP; PMI Chicagoland Chapter, Issued May 2011
Certified Business Analyst Professional; CBAP Essentials, Issued Feb 2011
Salesforce Certified Administrator (SCA); Sales Force, Issued Feb 2020
Certified Scrum Master; Scrum Alliance, Issued Apr 2014
Pega Certified Methodology Black Belt (CMBB); Pegasystems, Issued Jul 2011
Certified Pega Business Architect (CBA); Pegasystems, Issued May 2015
Awards / Recognition
President's Award for Customer Service
Publications and Patents Summary
Publication: 1- Automating Credit Card disputes/ process

Fields of Expertise

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