Expert Details

Expert in OD, HR, OCM, Human Capital Management and Retail Operations

Expert ID: 733202 North Carolina, USA

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Expert has held a wide variety of leadership positions in the retail industry, including high-level human resources responsibilities, as well as merchandising, training, organizational development, operations field management, asset protection, store management, and store clerk positions. He has held complete P&L responsibility and has supervised teams ranging from 15 to 200 direct reports.

Expert's retail background spans over 25 years and includes management and leadership in process improvement, change management, culture integration, and business and engagement. He has worked with a large number of major retailers.

As a consultant, Expert has lent assistance and advice in:
- Process improvements
- Business processes and procedures
- Shrink reduction
- M&A's, including transition, integration, planning, due diligence, and implementation
- ERP implementations (omni-channel)
- Human capital management and talent management
- Strategy design and implementation
- Process support
- Organization design
- Change management

(Specific examples of Expert's extensive consulting history are available upon request.)

Expert may consult nationally and internationally, and is also local to the following cities: Charlotte, North Carolina - Raleigh, North Carolina - Greensboro, North Carolina - Durham, North Carolina - Winston Salem, North Carolina - Cary, North Carolina - High Point, North Carolina - Gastonia, North Carolina - Concord, North Carolina - Roanoke, Virginia

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Year Degree Subject Institution
Year: 2000 Degree: MS Subject: Management Institution: High Point University
Year: 2002 Degree: Graduate Certificate Subject: Human Resources Management Institution: Capella University
Year: 1991 Degree: BA Subject: General Studies Institution: Marshall University
Year: 2016 Degree: DBA Subject: Human Resources Management Institution: Walden University

Work History

Years Employer Title Department Responsibilities
Years: 2017 to Present Employer: Undisclosed Title: Director Department: Human Resources Responsibilities: Expert is HR business partner for multiple business segments in support of the organization's overall business plan and strategic direction. He also provides strategic HR & OD leadership globally by providing relevant OE/OD interventions.
Years: 2015 to Present Employer: Undisclosed Title: Director Department: Responsibilities: Expert led consulting and industry engagements in omni-channel and physical store operations. His assignments included shrink management, business strategy, automatic replenishment programs, operational analysis, pricing optimization, workforce management, inventory management, human capital management, program implementation, and business analytics.
Years: 2007 to 2015 Employer: IBM Corporation Title: Executive Consultant and People Manager Department: Responsibilities: Expert served IBM as Project Manager, Business Analyst, Change Management leader, and Retail Subject Matter Expert. He formulated and executed a number of organizational design and development transformational projects.
Years: 1996 to 2007 Employer: Lowe’s Food Stores Title: VP of Human Resources Department: Responsibilities: Expert developed and executed HR strategy in support of the organization's overall business plan and strategic direction. He also provided strategic leadership by articulating HR needs and plans to executive management.
Years: 1991 to 1996 Employer: Lowe's Food Stores Title: Learning & Development Manager Department: Responsibilities: Expert was tasked with improving the firm's employees' performance. He effected the successful development, coordination and presentation of performance improvement initiatives, training, learning, and development programs for all employees, assessing company-wide developmental needs (organizational needs analysis) to drive performance improvement and training initiatives.
Years: 1987 to 1991 Employer: Title: Commissioned Officer Ordnance Department: Logistics Responsibilities: As company commander, Expert provided command and control of a conventional ammunition HQ company. He assumed complete accountability for personnel, equipment and mission-readiness.

International Experience

Years Country / Region Summary
Years: 2008 to 2009 Country / Region: United Kingdom Summary: Retail subject matter expert for international retailer engaged in broad organizational change and multiple enterprise-wide technology and process implementations.
Years: 2009 to 2010 Country / Region: Saudi Arabia Summary: Organizational design lead for an international financial organization strategically realigning organization for competitive advantage.
Years: 2010 to 2010 Country / Region: France Summary: Training and organizational change lead for international divestiture, including supporting acquiring organization.

Career Accomplishments

Associations / Societies
Society for Human Resources Management (SHRM)
National Member and Local Chapter Member (Winston-Salem SHRM)
International Society for Organization Development and Change
Licenses / Certifications
Senior Professional in Human Resources (SPHR)
Human Resources Certification Institute (HRCI), United States of America
SHRM Senior Certified Professional (SHRM-SCP) Certification in Senior Human Resources Certification
Society for Human Resources Management (SHRM), United States of America

IBM Certified Human Capital Management Certification in Strategy & Planning
Appreciative Inquiry Facilitator – Trained by Case Reserve Western University
Six Thinking Hats Creative Thinking Facilitation
Psychological Testing Instruments- Qualified to administer: Myers-Briggs (MBTI), Strong Interest Inventory, FIRO-B, Hogan Problem Solving Inventory and Values Scale
Introduction to CBM
Galleria Space and Product Optimization
SAP Methods and Tools
Sterling Fulfillment Suite
Professional Appointments
Adjunct Instructor/Professor: Human Resource Management and Management courses

Fields of Expertise

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