Expert Details

Expert in Program and Product Management

Expert ID: 738520 Florida, USA

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Accomplished and energetic Director of Program Management Professional with a successful track record responsible for organizing programs and activities. Developed programs to support the organization's strategic direction, as well as managing long-term goals. Motivated leader with a strong understanding of technology and infrastructure requirements.

Highly process-oriented with experience of successfully implementing complex projects in a large organization. Ability to adapt to sophisticated methodologies and processes with client cultures. Proven ability to influence seniors and peers without direct authority; experience leading cross-functional initiatives with multiple stakeholders.

• Strong Leadership and Judgment
• Eloquent Presenter
• Process Improvements
• Proficient Communicator
• Collaborative Leader
• Strategic Planning/Analysis
• Systems Development Life Cycle (SDLC)
• Program Management
• Relationship Building
• Strong Organizational Skills, Analytics

• Smartsheet, MS Project, JIRA, VersionOne, Clarity PPM, Confluence, ServiceNow, Microsoft Office365 SharePoint, Teams, OneNote, Planner, SharePoint, PowerBi, PowerApps, Shifts, AutoCAD, Visio


Year Degree Subject Institution
Year: 2022 Degree: MBA Subject: Business Administration Institution: Stetson University
Year: 2022 Degree: MHA Subject: Strategy & Innovation Institution: AdventHealth University
Year: 1986 Degree: B.S. Subject: Computer Science Institution: St. john's University

Work History

Years Employer Title Department
Years: 2022 to Present Employer: Undisclosed Title: Program Manager Department: Enterprise Technology
• Oversaw the Installation of Servers in Las Vegas and Kings Mountain for the implementation of a new Enterprise PKI solution based on a Microsoft Enterprise Certificate Authority (CA)
• Led and Managed the Recovery of Twentieth Century Fox Devices (TFCF) Computers to devices
• Managed and Led the Migration of Twentieth Century Fox Devices (TFCF) to the company Environment
• Oversaw the conversion of Twentieth Century Fox Devices (TFCF) Citrix Users to the company Citrix Platform
• Managed the migration of 914 applications in the Citrix Environment on Server 2008 to Server 2019
• Outcome-based and drive cross-functional teams through hypothesis-driven delivery discipline
• Focused on the strategic business goals of company ensuring the team’s resources are being spent in ways that align with those goals
• Experience in and a genuine passion for product analytics, BI & data reporting technologies
• Technical and have hands-on software product development and delivery experience with data and related technologies
• Excited about working with data, engineering, design, and product teams to shape solutions that create insight and understanding for business teams
• Capable of wearing multiple hats when required to solve challenging and complex problems for teams and stakeholders
• Goal oriented and continually push for progress while ensuring quality and detailed documentation around the capabilities that are built
• Strong knowledge of data, BI/analytics, and related technology vendors and ecosystems, and can drive technology strategy and build vs. buy discussions to successful resolution

• Provided domain expertise and leadership for data-related products, features, and functionality that serves business and technical leaders
• Developed thoughtful requirements and user stories that provide direction for cross-functional teams
• Able to identify business problems reliably and repeatedly and propose product solutions that solve those problems in ways that are aligned with a larger company and division goals
• Able to motivate the team to sprint towards aggressive goals in ways that engender excitement and ownership

• Developed strong partner relationships
• Provided partners with a consistent point of contact and accountability for their online business needs
• Provided strong business thinking on our partner’s various digital business needs
• Can frequently shift focus across several lines of business
• Ability to articulate digital strategy and works to deliver solutions to business partner needs within the established digital strategy
• Worked with a sense of ownership and urgency towards the collective goal of increasing the quality and velocity of the BI delivery
• Ability to seek out and share industry trends around BI & analytics technology and tooling
• Ability to build relationships that help drive consensus among all required groups across the organization when trying to accomplish larger goals. Competency in resolving blockers in other teams to move products forward

• Developed business plans, initiatives, and operating practices to improve guest satisfaction
• Worked with partners to ensure appropriate budgets are set to accomplish their goals
• Managed budgets from 1M to 35M making sure the correct trade-offs are made to keep the production forecast on budget
• Experience in hypothesis-driven product outcomes and using data and research to help inform your roadmaps
• Comfortable in fast-changing environments, with fluctuating demands, building, and managing relationships with cross-functional stakeholders
• Demonstrated strong attention to detail, with outstanding written and verbal communication skills
• Ability to thrive in a culture that values close collaboration between autonomous teams
• Possess effective leadership capabilities, and the ability to motivate teams
• An ability to balance technical and business issues
• Easily interact with both technical and business experts at all levels of the company
• Responsible for the on-time, on-budget, on-strategy delivery of marketing-related projects directly accountable for a portfolio of work and budget allocated for ongoing sustainment
• Responsible for defining, prioritizing, and driving acceptance of project objectives and scope with the project team and partners
• Fostered effective working relationships with internal Creative, Product, and Technology teams and often brokers solutions between them
Years Employer Title Department
Years: 2020 to 2022 Employer: AdventHealth Title: Program Manager Department: Cardiovascular Institute
• Coordinated and established a Centers for Medicare and Medicaid Services (CMS)-Approved Intensive Cardiac Rehabilitation Program for Multiple Campuses
• Implemented and established Percutaneous Coronary Intervention-ST Elevation Myocardial Infarction (PCI-STEMI) Program in Multiple Campuses
• Coordinated for implementation of a Sports Cardiology Program partnered with an Orthopedic Group
• Designed and developed a mobile app for physicians to input prior month shifts worked and obtain multiple approvals for payment processing.
• Served on the Surge Mitigation Core Team for COVID-19. Ensure adequate response from campuses in place as well as COVID-19 testing.
• Coordinated the organization and establishment of the Cardiac Fellowship Program for AdventHealth's Central Florida Division.
• Work collaboratively with leaders and builds and support effective relationships with internal and external stakeholders and organizations.
• Work with stakeholders, such as C-Suite and Institutes, to align to CVI's strategy.
• Identify opportunities for performance improvement within areas of responsibility and scope of influence.
• Play an instrumental role in system design (e.g., consistent documentation and tools, communication and hand-offs, patient outreach efforts) with other system leadership to ensure effective coordination among multiple services and roles.
• Manage the overall project timeline by incorporating logistic, delivery, and marketing timelines into a project plan and managing dependencies
• Act as the liaison and manage communications between the internal learning team and external partners
• Proactively schedule and prepare for meetings ensuring ample time for partners to provide data and leadership reviews (as needed)
• Track any associated budgets, invoices, and expenses
• Define success metrics along with Content Curator; align metrics with Learning Operations tracking and report to the team
• for action planning
• Create marketing requests to support program objectives
• Update Executive Team on program status in project meetings
• Manage projects/programs for a single business; or parts of a more extensive project/program for more complex companies that span across the segment
• Encourage and demonstrate collaboration, proactively support other team members’ workload during peak demands
• Attend all team meetings, town halls, professional development, and other learning and meetings as called by the leadership team
Years Employer Title Department
Years: 2019 to 2020 Employer: Jubilant RadioPharma Title: PMO Head | Program Manager Department: Orlando Main Office
• PMO Head for this leader in Radiopharmaceuticals is used to diagnose and treat diseases across the United States.
• Managed a $25M Pharmacy Buildout project for 18 locations nationwide, including the Site selection, lease negotiation, design and layout of pharmacies, architect procurement, general contractor procurement, move to the new facility, BOP (Board of Pharmacy) Licensure, and decommissioning of the old location.
• Designed Pharmacy Layouts with AutoCAD and Visio for Architectural Guidance on plan drawings.
• Led the implementation of an Inventory Management Solution for ancillary products across all 51 pharmacies.
• Led the conversion and implementation from Oracle JD Edwards to SAP.
• Coordinated requirements, integration, and training of Salesforce across the organization.
• Led the implementation, adoption, and training of Salesforce CRM for mobile and web platforms.
• Led the adoption of Concur for travel expense reporting.
• Led the development and implementation of a web-based Travel Approval Process integrated with Concur.
• Coordinated the Marketing Rebranding Effort company-wide with the Leadership Teams.
• Led the Annual Price Increase Implementation via a proprietary tool across the organization for clients.
• Assisted with a Proof of Delivery Software Solution utilizing smartphones to minimize delivery errors.
• Coordinated system releases post Go Live with Operations and the Business.
• Setup and implemented the PMO with the MS Flow Approval process for Project Requests utilizing a scoring/evaluation system.
• Assisted the Training Department on Various Desktop Procedures for projects and programs.
• Microsoft Champion promoting the adoption of Office 365, specifically Teams, Flow, and Planner.
Years Employer Title Department
Years: 2018 to 2019 Employer: Disney Vacation Club Title: Program Manager Department:
• Worked with the development team and SMEs with My Disney Experience Mobile and Web apps.
• Developed a mobile reservation system through the My Disney Experience App for Concierge Lounges at Disney Vacation Club Resorts.
• Worked on multiple projects in the Disney Vacation Club (DVC) arena to deliver solutions, functions, and program enhancements to existing systems in the JAVA, .NET, and AS400 environment
• Managed and delivered a $115M project with an annualized return of 4% for the business.
• Utilized Agile Principles and Practices on multiple projects with Daily Stand-Ups, Sprint Reviews & Retrospectives.
• Attended weekly Scrum of Scrum Meetings with various Program Managers on project status and correlation.
• Acted as liaison with the business unit to attain new solutions and manage adherence of existing solutions to changing and evolving requirements and regulations.
• Worked collaboratively with architecture and development team members to address all relevant implementation details involved in each solution or feature and prepare scope documents and context diagrams for presentation to Finance for funding approval.
• Developed budget and operating plan for the Business Programs.
• Develop best-in-class processes and systems while driving continual improvement.
• Managed a team with various domestic and offshore talents and responsibilities.
• Understanding of various project interlinks and overlaps.
• Coordinated releases across all products with Release Manager and Operations team members.
• Worked collaboratively with other teams across multiple time zones to align work as scheduled.
• Communicated status, updates, and project summaries via presentations, email, and direct communication with key stakeholders and executive leadership.
• Developed a customized Enterprise Project Management solution that refined the company's day-to-day processes to effect change resulting in improved efficiency, better quality, and active portfolio management.
• Manager in charge of continuous development and oversight of core PMO process that power product development and launches, which include New Product Development stage-gate process, Change Request/ Management, Risk Management, Project Management planning, Free and Open-Source Software tracking and compliance, Software Entitlement Management, Release Management of new and sustaining products.
Years Employer Title Department
Years: 2013 to 2018 Employer: U.S. Government; Washington, DC Title: Program Director, Program Management Department: FDA, US Army Corps. of Engineers, FEMA
• Delivered a mobile application to web interface solution with real-time client feedback on a $3M budget for FEMA with a team of 8 from inception to completion while coming under budget and ahead of schedule.
Years Employer Title Department
Years: 2012 to 2013 Employer: Citibank, N.A. Title: Program Director, Program Management Department:
• Planned and executed a customer-facing web application development interface for Citibank NA clients, resulting in $3.4M monthly revenues.
• Assisted with internal and external communication with stakeholders, improving transparency.
• Coordinated and drove project activities to deliver required functionality on time and within budget.
• Delivered project needs on time and within the agreed acceptance criteria in a hybrid methodology environment for clients who attempted to transition to an Agile Methodology.
• Collaborated with Product Owners in the creation and maintenance of Product Backlog.
• Coached team members on Agile principles and provided general guidance on the methodology.
• Engaged with other Scrum Masters to increase the effectiveness of applying Scrum in the organization.
• Organized and facilitated Agile and Scrum meetings, including Sprint Planning, Daily Standups, Scrum of Scrum, Sprint Review & Retrospective, Grooming and Sprint, and Release Planning.
• Tracked and effectively communicated team velocity and sprint/release progress to all affected teams and management.
• Coordinated and drove project activities to deliver required functionality on time and within budget.
Years Employer Title Department
Years: 2011 to 2012 Employer: Pfizer Pharmaceuticals Title: Program Director, Program Management Department:
• Led the coordinated management of a large IT infrastructure project for Pfizer Pharmaceuticals for their headquarters in NY and satellite locations worldwide to include WAN, LAN, and backup protocol configurations.
• Implemented web-based application for data analysis Duracell worldwide, including direct connectivity from battery manufacturing facilities and headquarters in CT, resulting in savings of $740K monthly.
Years Employer Title Department
Years: 2009 to 2011 Employer: Waterworks Title: Program Director, Program Management Department:
• Developed a mobile application for telecommunications clients to assist the sales force in achieving their goals.
• Managed project execution to ensure budget, schedule, and scope adherence.
• Developed an E-Commerce solution for Waterworks nationwide, including product ordering and delivery to clients and warehouse inventory control.

Career Accomplishments

Licenses / Certifications
- Certified Through the Project Management Institute (PMI), 2017; Project Management Professional (PMP)
- Certified Scrum Master (CSM), 2018; Certified through Scrum Alliance®
- Certified Scrum Product Owner (CSPO), 2018; Certified through Scrum Alliance®
- Smartsheet Product Certified, 2020; Smartsheet®
- Goal Setting, Harvard ManageMentor, May 2021
- Decision Making, Harvard ManageMentor, May 2021
- Employee Relations for Managers, June 2021; AdventHealth Learning Network, Issued
- Global Collaboration, Harvard ManageMentor, June 2021
- Leading People, AdventHealth Learning Network, June 2021
- Team Creation, Harvard ManageMentor, June 2021
- Team Management, Harvard ManageMentor, June 2021

Language Skills

Language Proficiency
English Fluent
Arabic Native
Spanish Beginner

Fields of Expertise

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