Intellex Acquires Expert by Big Village

We're thrilled to announce that Intellex has acquired Expert by Big Village, effective March 22, 2024. This strategic move enhances our capabilities and strengthens our commitment to delivering exceptional solutions to our customers.

Stay tuned for more updates on how this acquisition will benefit our clients and experts.

For inquiries or more information, please contact us at info@intellex.com.

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Expert Details

Project Coordination, Project Management, Web Production Engineering, Customer Service

ID: 726298 Washington, USA

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* She has over 10 years of experience in document imaging, document management, document management software, document management systems, electronic documents, electronic document management systems, text databases, database searching, text retrieval, search engine, knowledge management, OCR, information management and document scanning (TWAIN, ISIS, and push scanning technologies).

* She has consulted many companies through successfully on document imaging solutions, electronic filing solutions.

* She has successfully managed implementation projects for hundreds of clients' document management and electronic filing solutions while insuring goals of each client are met.

* She has over 10 years of experience in customer relations management database administration to track communication details with each customer account, area of support for time spent, report on areas of support issues, request for changes in products, new customer implementation progress, customer satisfaction and trends of goals driving customer purchase needs.

* She has 6 years of success and experience in supporting very technical customers, partners, resellers, internal software developers, external software developers, and database developers.

* She successfully managed software development projects for interactive television solutions. This involved working with software engineers of many different disciplines and tracking cross-departmental deliverables. Her work empowered our teams to deliver projects on time and with high motivation.

* She managed several strategic client web development projects that directly resulted in increased the company's revenue. She successfully managed several small cross-functional projects where she was able to work with many different teams while insuring successful and on-time launches of every project.


* She has managed browser based development projects for administrative tools as well as external tools to be used by cable television customer service representatives.

* She has over 15 years of experience supporting and managing client/server software development and end-user training at delivery.

* She has over 10 years experience with Boolean search and fuzzy search solutions.

* She has managed software development projects involving relational database requirements as well as flat/text database requirements.

* She has managed software development projects involving relational database requirements as well as flat/text database requirements.

* She has over 15 years experience with Microsoft Windows software. For examples: Office (Access, Excel, Outlook, PowerPoint, and Word) Project, and Visio.

* She has 3 years hands-on experience with HTML, XML, and ASP.

Education

Year Degree Subject Institution
Year: 1986 Degree: High School Diploma Subject: High School Institution: Aptos High School
Year: 2001 Degree: Certificate Subject: Software Project Management Institution: Bellevue Community College
Year: 1998 Degree: Certificate Subject: Java Software Development Institution: Silicon University
Year: 1997 Degree: Certificate Subject: HTML, XML, JavaScript Institution: UCSC Extension

Work History

Years Employer Title Department
Years: 2003 to Present Employer: Undisclosed Title: Director Department: Support Services
Responsibilities:
• Managed several implementation projects for electronic filing solutions. This includes scheduling, evaluating each customer’s needs, network environment, documenting statement of work documents for each customer site, and verifying follow-ups are complete. My work provides results with customers meeting or exceeding their business goals.

• Provided in-depth sales team support with technical responses for request for proposals, quotes, evaluating technical and business needs, managing test evaluations with strategic accounts, and proof of concept projects.

• Implemented and managed a centralized contact management database and knowledge base for support and sales within the company.

• Nurtured our support staff on all aspects of customer support (account management, technical support, issue escalations, and resolutions).

• Edited our public website, and managed access to reseller product pricing, sales tools, and marketing materials.
Years Employer Title Department
Years: 2001 to 2003 Employer: Digeo, Inc. Title: Project Manager Department: Protal Engineering
Responsibilities:
• Communicated with multiple departments to understand project cross-departmental dependencies, requirements and deliverables.

• Reviewed technical requirement documents and consulted with engineering leads to make sure the requirements could be met within the time expected to complete with available resources.

• Managed the schedule of work on projects to insure milestones and target dates were met.

• Tracked issues affecting projects to insure proper escalations for productive resolutions on such issues.

• Documented processes to insure steps were completed in order for projects to progress smoothly.
Years Employer Title Department
Years: 1998 to 2001 Employer: CommTouch, Inc. Title: Strategic Production Engineer Department: Production Engineering
Responsibilities:
• Insured that high profile strategic customers were successful in launching their web sites with CommTouch’s customized email, calendar, SMS, and WAP services, including consulting on graphic design and using a set of integration APIs.

• Supported external developers on integrating their web sites

• Insured that the deployment of new site launches re-launches for content changes and service enhancement launches.

• Reviewed and verified database synchronization issues, unified registration code from customers using CommTouch APIs, bug reporting and replications/verification of issues when they came up.

• Frequently managed up to 34 different customers with multiple sites, launch dates and deadlines while insuring successful production site launches, resulting in increased revenue.

Additional Experience

Training / Seminars
Customer enterprise electronic filing solutions implementation - I trained end-users, IT professionals, resellers, and internal company support staff on not only how to train on these solutions, but also how they sell and support these solutions.
Marketing Experience
I have extensive experience in document management and electronic filing solutions, specifically in the following areas:
- customer service
- implementation project management
- staff management
- reseller training

I have hands-on experience in software project management/coordination:
- web development
- data integration
- iTV development
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Other Relevant Experience
• CRM Administration
• Technical Specifications Development
• Return on Investment Analysis
• Change Management
• Fuzzy Search Logic
• Implementation Project Planning
• Team & Project Leadership
• Electronic Filing Solutions
• Software Development Project Management

Fields of Expertise

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