Expert Details

Expert in Project/Program Management, Business Process Improvement, Team Development, Collaboration, Coaching

Expert ID: 729842 New York, USA

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Expert is very effective in the area of project management and has established a reputation for being a person who gets things done. Expert is detail-oriented in identifying requirements and is effective in executing tasks and deliverables. Her work on a critical business process mapping project created significant value for a large sales and marketing organization. She conducted an analysis to identify gaps and overlaps in the business processes of a domestic automaker. This consisted of approximately 50 interviews with executives in various departments. She summarized and analyzed the findings and created a preliminary process map that highlighted duplication in some key areas. The client used the findings as an input for reviewing and realigning business tasks. The analysis also served as a springboard for additional work in later phases of the project. The client was delighted with the Expert as a project leader and with the high level of quality of the project output. In addition, the client’s leadership board approved subsequent project phases because of the quality of the first phase. The client recently stated that the Expert's work is still in use on other projects that are underway even 10 years later.

Expert managed a cross-functional team that implemented cost reduction projects for printing and distribution. Targeted savings totaled approximately $1 million annually. Her activities included improving the supplier selection process, consolidating contracts, and working with purchasing to define common pricing and performance metrics. Expert demonstrated a remarkable ability to get results while managing complex programs, particularly those that involve multiple organizations. Her interpersonal and analytical skills make her invaluable to the teams she leads, and she is able to balance the needs of different constituencies while meeting the team's goals and objectives. She is very customer-focused and is a team player.

Expert provides consulting services in the areas of operational process improvement, business performance improvement, and business process re-engineering. On one particular project, one of the Expert's clients needed a road map for improving expense management and training. At that time, the client could not see how the organization could become world-class in these areas. In the words of the client, the Expert “lit a fire under us and convinced us that we could do it.” She analyzed a key business process for the client and determined that the organization was doing 90% of the work for this process, even though they were paying an outside firm to manage the entire task. She identified a significant amount of waste in this process, and determined the client had incurred this waste for nearly five years without even knowing it. She used these findings to motivate the client to manage the entire activity for the first time in four years. She re-engineered the process and trained the staff on the new method. Savings generated by in-sourcing the entire process increased net income by 17%. She taught the client the details of managing expense and launched the organization on a path to world-class status for the first time in years. She also showed the client how to use the available systems to achieve advanced levels of training without significant cost. She used a methodical, logical approach to lay out a plan and helped the client make it part of the organization’s DNA.

Expert also completed a Six Sigma project that involved making recommendations for the future expansion of a program for a health insurance client. In this project, the Expert assessed the level of interest in an insurance program being piloted in the Northeast. The result was a recommendation for expanding the program to other regions. The benefit to the client was the potential for increases in annual revenue of over $1 million. The Expert created tremendous value for the client by using her expertise in quantitative analysis to make the data meaningful. Her results will prove to be critical for future planning.

Expert provides management consulting services and cross-functional team development for a variety of clients. She designed and implemented programs to improve cross-functional team performance and expense management for one of her clients. She conducted reviews of the team’s documentation, trained team leaders on their responsibilities, and ran biweekly feedback sessions that addressed compliance. She also conducted executive coaching and leadership training in this project. The coaching and training involved working with the general manager to ensure that he could take ownership of managing the new team dynamics and the new processes. These steps resulted in improved coordination and cooperation among team members. Productivity increased, and as a result, the client was able to devote resources to a process that had been outsourced for five years. This improvement and the subsequent realignment of tasks resulted in annual savings of 15%.

Expert helped coordinate the effort to consolidate multiple print contracts to achieve volume pricing for a marketing client. This included researching suppliers, identifying the business requirements, and creating a Request for Proposal (RFP). The effort consisted of coordinating the bid, review, evaluation, and final selection process. Three contracts were consolidated into one with a new, more innovative supplier. This supplier delivered technology improvements that drove annual savings of 20%.

Expert developed process and training documentation for a billion-dollar pharmacy benefits management company. This documentation will allow the client organization to cross-train its employees and increase its productivity. Expert developed business process documentation for a client that specializes in the reclamation of nonhazardous industrial byproducts. This documentation will allow the organization to streamline its administrative work, thereby facilitating a more strategic focus going forward. Expert developed and documented a protocol for a client to use in addressing individual customer concerns. The client utilized this protocol regularly and increased the organization's effectiveness in dealing with customer issues. This led to more timely problem resolution and improved relations. As a result, several customers chose to accelerate new purchases. Expert developed and implemented a program to bring a client into compliance with franchisee training requirements. She worked directly with managers throughout the life of the program to ensure completion. She also worked with the client to build accountability for ongoing compliance. The client organization achieved and maintained required training levels for the first time in three years.

Expert may consult nationally and internationally, and is also local to the following cities: Rochester, New York - Syracuse, New York - Utica, New York

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Education

Year Degree Subject Institution
Year: 2000 Degree: MBA Subject: Strategic Management Institution: The Wharton School (University of Pennsylvania)
Year: 1983 Degree: BS Subject: Industrial Engineering Institution: University at Buffalo-SUNY
Year: 2004 Degree: Project Management Professional (PMP®) Subject: Project Management Institution: Project Management Institute
Year: 2009 Degree: Black Belt Subject: Six Sigma Institution: Institute of Industrial Engineers

Work History

Years Employer Title Department Responsibilities
Years: 2008 to 2012 Employer: CLARITY MANAGEMENT CONSULTING Title: President and CEO Department: Responsibilities: Expert consults with industry clients in the areas of program management, project management, business process improvement, strategy development, leadership development, executive coaching, team development, collaboration, cost management, proposal management, and procurement solutions.
Years: 2005 to 2008 Employer: GENERAL MOTORS Title: District Manager - Service Department: Vehicle Sales, Service, and Marketing Responsibilities: Expert was a consultant and coach for local dealers in the areas of cost reduction, expense, customer satisfaction, training, and compliance. She significantly improved dealer performance across the board.
Years: 2002 to 2005 Employer: GENERAL MOTORS Title: Program Manager, Fulfillment PMO Department: Enterprise Activities Group (Shared Services) Responsibilities: Expert was the program manager for cost reduction projects on printing/distribution contracts across multiple divisions and business units.
Years: 2000 to 2002 Employer: GENERAL MOTORS Title: Manager/Senior Business Analyst Department: GM Strategic Initiatives Responsibilities: Expert managed the first phase of a business process analysis project. She also conducted interviews and analyses for a structural cost reduction project. In addition, she conducted data collection for several elements of a business dynamics model.
Years: 1995 to 1998 Employer: CORNING INCORPORATED Title: Assistant Product Line Manager Department: Telecommunications Products Division Responsibilities: Expert managed the pricing policy for Corning's premise optical fiber business, valued at more than $40 million. She developed profitability models and competitive analyses, and used these to define pricing strategy, annual budgets, and five-year plans. She generated monthly reports that detailed price trends, profitability, and product mix effects. She also conducted pricing analyses for new product development and led a project team that implemented customer-driven product enhancements and cost reductions.
Years: 1991 to 1995 Employer: CORNING INCORPORATED Title: 1. Project Engineer, 2. Team Leader/Account Manager Department: 1. Manufacturing Technology and Engineering, 2. Advanced Materials Responsibilities: 1. Expert generated cost analyses for several key business development projects. She established preliminary process flows and production scenarios, identified cost drivers, generated estimates for fixed and variable costs, and conducted sensitivity analyses. She also performed data collection for the assessment of major business processes across operating divisions.

2. Expert managed the sales of missile system components in a business team environment. She led a cross-functional team of professionals in working with customers to develop new products and processes, and served as the primary customer interface. She negotiated contracts, provided quotes, and coordinated the effort to identify technical requirements for new designs. She increased sales by approximately 50% through a contract extension with a major customer.
Years: 1988 to 1991 Employer: GENERAL ELECTRIC Title: Proposal Developer/Manager Department: Government Electronics Systems Responsibilities: Expert coordinated the technical and management proposal efforts for a variety of defense-related radar contracts. She developed proposal themes and strategies using input from engineering and marketing. She reviewed and edited material, managed proposal schedules, and coordinated executive-level reviews.

She managed a proposal team that included managers and engineers from companies in the US, UK, and Australia during a three-month overseas assignment. She received the General Manager’s Award for her contributions.
Years: 1983 to 1988 Employer: GENERAL ELECTRIC Title: 1. Manufacturing Engineer, 2. Human Factors/Safety Engineer Department: Government Electronics Systems Responsibilities: 1. Expert provided the manufacturing engineering support for a major process in the radar antenna production area. She developed and implemented a training program for new operators that reduced the training cycle by 50%. She reduced downtime and improved in-line quality by developing and implementing a preventive maintenance plan for the process equipment. She implemented equipment upgrades resulting in approximately $30,000 in savings.

2. Expert defined human factors and safety requirements for sonar and radar hardware programs. She evaluated designs to ensure compliance with military standards.

International Experience

Years Country / Region Summary
Years: 1989 to 1989 Country / Region: Australia Summary: Expert managed a proposal team that included managers and engineers from companies representing the US, UK, and Australia during a three-month assignment with General Electric in Australia. She received the General Electric General Manager’s Award for her work.
Years: 2000 to 2000 Country / Region: Israel Summary: As a consultant in the Wharton Global Consulting Practicum (GCP), Expert worked on a global consulting team that developed a market entry strategy for Israel’s leading supplier of advanced communications products.

Career Accomplishments

Associations / Societies
Expert is a member of the Institute of Management Consultants, the Professional Consultants Association of Central New York, and the Wharton Club of NY. She is also a senior member of the Society of Women Engineers (SWE) and a past president of the Syracuse Section of SWE.
Licenses / Certifications
Expert is a PMI-certified Project Management Professional (PMP). She also earned her Six Sigma Black Belt from the Institute of Industrial Engineers.
Awards / Recognition
Expert is a Toigo Fellow (1998-2000) and a 1998 NBMBAA National Scholarship Winner. Expert also received the General Electric General Manager's Award as well as the General Motors Mark of Excellence.
Medical / Professional
Expert is an alumna of the Wharton Global Consulting Practicum (GCP). As a GCP consultant, she worked on a global consulting team that developed a market entry strategy for Israel’s leading supplier of advanced communications products.
Publications and Patents Summary
Expert is a contributing writer for the Syracuse Post-Standard.

Additional Experience

Training / Seminars
"How to Select Innovative Supplier Partners Using a 5-Step Project Management Approach", "Creating a Strategy For Incorporating Social Media Into Your Overall Marketing Plan"
Other Relevant Experience
Project Management Professional (PMP) Certification from the Project Management Institute; Six Sigma Black Belt from the Institute Of Industrial Engineers

Language Skills

Language Proficiency
French Interagency Language Roundtable (ILR) Level 1 - Elementary Proficiency

Fields of Expertise

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