Expert Details

Expert in Real Estate; Brokerage Operations, Business Analysis, Agent Recruiting and Retention

Expert ID: 736637 Ohio, USA

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Expert has been in the real estate industry for 20 years. He has worked in sales, B2B home warranty account management, franchise development, business consultation, and business operations. Currently, he runs an 8-office regional brokerage as VP of Operations and oversees projects such as lead generation and monetization, technology vetting, agent coaching and productivity, as well as mergers and company growth. Expert also owns a small, independent publishing company that has released 17 titles. He has personally authored six books.

Expert is an accomplished, results-oriented, consultant, trainer, and coach who drives company growth by providing value-added, specialized support and guidance to owners, managers, and agents. He has had outstanding success in building and maintaining relationships with decision-makers, providing consultative services to increase productivity and profitability; A well organized professional with a track record that demonstrates self-motivation, perseverance, and the creativity to achieve both personal and corporate goals.

Specialties: Brokerage Operations, Consulting, Sales and Technology Trainer, Business Analysis, Relationship Building, Agent Recruiting and Retention

Selected Highlights:
- Successfully managed the largest territory in the eastern United States, meeting budget and KPI expectations.
- Grew geographic footprint from 5 offices to 8 offices in 12 months.
- Manage recruiting efforts of management team, adding nearly $500k in revenue in 2 months.
- Published author and certified coach specializing in sales and networking training based on real life scenarios.
- Closed over 375 properties at over $45 million in volume in a professional and organized fashion.

- Training/Development, Business Development, Conflict Resolution, Dynamic Presenter, Networking, Franchise Operations, Strategic Thinking, Business Analysis, Business Coaching, Agent Recruiting and Retention, Social Media Expert, Lead Generation/Monetization

Expert may consult nationally and internationally, and is also local to the following cities: Winchester, VA - Washington, DC - Frederick, MD

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Year Degree Subject Institution
Year: Degree: Associates of Arts Subject: Psychology Institution: Southwestern Michigan College
Year: 2006 Degree: BS Subject: Organizational Management Institution: Bethel College

Work History

Years Employer Title Department Responsibilities
Years: 2020 to Present Employer: Undisclosed Title: Vice President of Operations Department: Operations Responsibilities: - Grew geographic footprint from 5 offices to 8 offices in 12 months.
- Identify, qualify, and manage potential merger & acquisition opportunities.
- Developed lead generation and monetization systems to grow revenue by 5.6% after only 6 months of beta testing.
- Manage recruiting efforts of management team, adding nearly $500k in revenue in 2 months.
- Leverage national relationships to provide unique and discounted services to company agents.
- Vet and qualify lead generation and technology solutions.
- Act as the liaison with the national brand.
Years: 2016 to Present Employer: Undisclosed Title: Director of Franchise Development and Brand Ambassador Department: Realogy Franchise Group Responsibilities: - Successfully managed the largest Field Servicing territory in the eastern United States - over $200 million in GCI.
- Consistently met budget and Key Performance Indicator expectations.
- Drove company growth through franchise conversions, mergers, and agent recruiting efforts.
- Identified areas of opportunity and concern to assist affiliates to maximize growth strategies and profitability.
- Assisted with several large renewal negotiations.
- Developed agent-centric training initiative leveraging video, WebEx, and social media to increase agent engagement.
Years: 2013 to 2016 Employer: American Home Shield Title: Account Executive Department: Responsibilities: - Increased major account usage 20% year-over-year leveraging consultative sales strengths to identify opportunities, nurture relationships, and provide value.
- Leveraged networking skills to create and maintain new channels of revenue through strategic partnerships.
- Created and instructed 4 state-approved continuing education coursed in 3 states.
- Attended internal meetings as a guest trainer on the topics of social media and business networking.
- Assisted with training several new Account Executives turning under-producing individuals into employees engaged
Years: 2012 to 2013 Employer: Reliant Realty Title: Broker Department: Responsibilities: - Assisted the Managing Broker with office events and training, encouraged best practices in team communication and project planning which drove operational excellence.
- Specialized in investment properties and new construction standardizing cross-promotion techniques company-wide to increase sales opportunities.
Years: 2006 to 2012 Employer: Crye-Leike, REALTORS Title: Broker/REO Sales Specialist Department: Responsibilities: - Responsible for managing a large portfolio of REO properties and ensured top level customer service at all times.
- Closed over 375 properties at over $45 million in volume in a professional and organized fashion.
- Completed required tasks and reports within set deadlines adhering to all project timelines, while maintaining quality and delivering the best results for clients.
Years: 2004 to 2006 Employer: Advanced Real Estate Services Title: Managing Associate Broker Department: Responsibilities: - Spearheaded company expansion into new territories, assisting and interacting with clients, building key relationships and ensuring top level service to continue corporate growth and increase revenue streams.
- Managed a branch office staff and agents for a local real estate company and mentored employees on company objectives, business standards, and employer expectations.
- Assisted the main office with management services when needed while assisting loyal customers with general real estate needs, inquiries, and contract negotiations.

Career Accomplishments

Associations / Societies
National Association of REALTORS
VP of Membership, Middle TN Chapter of the Women’s Council of REALTORS
Licenses / Certifications
Real Estate Broker in Michigan, Tennessee, and West Virginia.
Professional Appointments
TN CRS Chapter, Board of Directors (Various Positions)
Ways and Means Chair, TN State Chapter of the Women’s Council of REALTORS
Education Chair, TN State Chapter of the Women’s Council of REALTORS
Awards / Recognition
St. Joseph County REALTOR of the Year
Semi-Finalist (Top 50) – REALTOR Magazine “30 Under 30”
Certified Residential Specialist of the Year (Tennessee)
Publications and Patents Summary
Books: 6
Started a business networking blog
2017 – Blog Contributor

Additional Experience

Training / Seminars
Designation Received: Graduate REALTOR Institute (GRI)
Designation Received: Accredited Buyer Representative (ABR)
Designation Received: Certified Residential Specialist (CRS)
Graduate, Leadership GNAR (Greater Nashville Association of REALTORS)
Certification: Short Sale Foreclosure Resource (SFR)
Tennessee Certified Residential Specialist of the Year
Graduate, Leadership TAR (Tennessee Association of REALTORS)
Certified Coach Practitioner (CCP)
Other Relevant Experience
Technical Skills:
Microsoft Office (Word, Excel, PowerPoint, Outlook, Access, Publisher) / Google Docs / Google Drive / CRM Software / Google Calendar / Printers / Adobe / Internet / Web Building / Social Media (Facebook, LinkedIn, Instagram, Google+, Pinterest, Twitter) / Audio/Visual Equipment / WebEx Meetings / Microsoft Teams / CBx / Zap

Fields of Expertise

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