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Records Management; Document Management; Electronic Records: For over 40 years Expert has been involved with records and document management activities as a professional practitioner, consultant, teacher, researcher, and writer. He has extensive experience developing information and records management policies, strategic plans, and governance models; preparing record retention policies and schedules for paper and electronic records; identifying and analyzing general and sector-specific record keeping laws and regulations, including performing legal research to identify international requirements; conducting records management program evaluations, gap analysis, benchmarking studies, and risk assessments based on international standards, compliance requirements, and best practices; and preparing impact analysis, risk mitigation, and disaster recovery plans for mission-critical records. Expert is the author of the most widely used textbook on records and information management, as well as books on record retention requirements in European and Asian countries.

Digital Document Management; Electronic Records Management: Expert has been involved with digital imaging and electronic document management technologies since the 1980's. He has extensive experience conducting needs assessments and feasibility studies for digital document imaging, electronic content management systems, records management application (RMA) software, email archiving systems, document preservation systems, and other technology-based records management initiatives. He also prepares technical specifications, budgets, cost justifications, RFPs, RFQs, RFIs, bid solicitations, and solicitations for procurement of records management products and services. Expert is the author of books on digital document management, email management and archiving systems, and cost analysis for records management projects.

For a county government agency, he conducted a needs assessment and developed technical specifications and an implementation plan for an integrated system for storage and retention of inactive electronic and paper records.

For an international organization, he prepared a gap analysis of existing practices and developed a governance model for electronic records management.
For a major cultural institution, developed a strategy and specifications for an archival preservation system for historically significant electronic records.
For a multinational financial institution, developed an implementation strategy and conducted legal research for a global record retention schedule covering 100 countries.
For a large urban medical center, developed records management policies and retention schedules for records of clinical departments and business units.

Expert is an independent records management and information governance consultant based in New York City. He is the author of over three-dozen books and many articles on records management, record retention, document storage and retrieval technologies, and other information management topics. His latest books on managing information risks, threats, etc. and U.S. record retention requirements have both been published in the last few years. Expert has authored numerous books to date and is well known in his community/industry. Expert is a Fellow of ARMA International.

As a consultant, Expert provides analytical services and training to a wide range of clients, including government agencies, not-for-profit entities, cultural and educational institutions, and corporations. These projects have involved the development of strategic plans, governance models, and policies for records management programs; needs assessments and gap analysis for document management and content management implementations; development of record retention policies and schedules, including domestic and international legal research for record retention; development of technical specifications and requests for proposals for procurement of records management products and services; survey and analysis of privacy and data protection requirements for collection, storage, retention, and use of records that contain personally identifiable information; and cost analysis for specific records management initiatives. Examples of consulting clients have included the following:

U.S. Government Agencies
Central Intelligence Agency; Federal Aviation Administration; Federal Bureau of Investigation; Federal Reserve Board; Federal Trade Commission; Internal Revenue Service; National Archives and Records Administration; National Security Agency; U.S. Army Corps of Engineers; U.S. Army Information Systems Command; U.S. Army Research Office; U.S. Department of the Interior (U.S. Geological Survey); U.S. Department of Transportation; U.S. Navy, Naval Air Test Center; U.S. Navy, NAVSEA Operations; U.S. Senate Computer Center

State and Local Government Agencies:
Albany County Airport Authority; Brooklyn Borough President; City of Boca Raton, Florida; City of Newburgh (New York) Police Department; City of New York, Administration for Children’s Services; City of New York, Board of Education; City of New York Commission on Human Rights; City of New York, Department of Buildings; City of New York, Department of City Planning; City of New York, Department of Information Technology and Telecommunications; City of New York, Department of Investigation; City of New York, Department of Finance; City of New York, Office of Emergency Management; City of New York, Department of Parks and Recreation; City of New York, Department of Probation; City of New York, Department of Housing Preservation and Development; City of New York, Department of Youth and Community Development; City of New York, Department of Records and Information Services; City of Tampa, Florida; City of Troy, New York
Columbia County Clerk (New York); District of Columbia, Department of General Services; Dormitory Authority of the State of New York; Florida State Archives; Georgia State Archives; Green County Clerk (New York); Hicksville Water District (New York); etc. (List is extensive. Available upon request.)

Corporations and other businesses:
ACE Group; Albany Molecular Research Incorporated; American Water; Astra-Merck Company; Auto-Graphics Incorporated; Avon Products; Bank of America; Berry & Leftwich Attorneys; Bethlehem Steel; Boehringer Ingelheim; Caltex Petroleum; CD-MAX Incorporated; Celanese; Chubb Group; CIS Incorporated; Citigroup; Corning Glass Works; Cotiviti; Dataquest; Du Pont Merck Pharmaceutical Company; Educational Testing Service; Equitable Life Assurance Society; Espy, Huston and Associates; Exxon-Mobil Corporation; General Motors Corporation; Glaxo Wellcome; Hardee's Food Services; Hewitt Associates; Highmark Incorporated; Hoffman LaRoche Pharmaceuticals; Hooker Chemical; Interdok Corporation; Jumeirah Group; Lee County Electric Cooperative; Loral Electronics; Manufacturers Hanover Trust
Martin Marietta Energy; Microsoft; MITRE Corporation; Pennsylvania Power and Light; Petersen and Company; Pfizer; Pierce-Leahy Corporation; Public Service; Company of New Mexico; Purdue Pharma; Ricoh; Rockwell-Collins; Schering-Plough; Singer Company; Southwest Electric Power Company (SWEPCO); Southwest Gas
Standard Oil of Indiana (Amoco Production Company); Sterling Drug Company; TECO Energy; Texas Guaranteed Student Loan Corporation; Teijin America
Temple Inland; Thorndike Deland and Associates; URS; Western Farmers Electric Cooperative; Wilmer and Pickering Attorneys; Wyeth-Ayerst Laboratories

Educational Institutions:
Albany City School District; Berkshire Union Free School District; City University of New York; Copiague Union Free School District; Emerson College; Enlarged City School District of Troy; Jewish Theological Seminary of America; Massachusetts Institute of Technology; Massapequa Union Free School District; North Babylon Union Free School District; Rockland County BOCES; Ulster County BOCES; University of North Carolina; University of Notre Dame

Non-Profit Organizations:
Alcoholics Anonymous General Service Office; American Jewish Joint Distribution Committee; American Red Cross (September 11 Recovery Program); Asian Development Bank; Brooklyn Academy of Music; Brooklyn Botanic Garden; Brooklyn Hospital; Catholic Relief Services; C.G. Jung Foundation; Howard Hughes Medical Institute; Inter-American Development Bank; Lincoln Center Development Project; Mohawk Valley Library Association; Mount Sinai Medical Center
Museum of Modern Art; NAACP Legal Defense Fund; Open Society Institute; Queens Library; The Jockey Club; United Nations; Upper Hudson Library System; World Bank; 9-11 United Services Group

As a college professor, Expert taught records management and related information science classes at State University of New York at Albany, Pratt Institute, Vanderbilt University, and Long Island University. Since the mid-1970s, he has also taught several hundred continuing education courses on records management topics for universities and professional associations. Those courses have been attended by more than 15,000 practicing professionals in government, industry, and not-for-profit organizations.