Expert Details

Expert in Report Writing, Microsoft Office + Access, Crystal Reports, CRM Customizations, Technical Education,

Expert ID: 728763 New York, USA

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As a technical support analyst Expert provided documentation of all assistance provided to clients while working in a team environment. She also assisted in the creation of manuals for applications provided to clients.

Expert has ten years of experience in the education field. As a technical trainer, she created curriculum and video tutorials for students. Expert is pursuing a Master’s degree in Adult Education and Training to better meet the needs of her students. Courses she has taught range from customized applications, Microsoft Word®, Crystal Reports, and database management.

Expert has experience training, customizing, and converting data for CRMs such as GoldMine®, ACT!®, and Salesforce.

As a technical support analyst, Expert provides excellent customer service to clients and in documenting the issues, steps to remedy, and solution.

Expert has ten years’ experience using Microsoft® products as desktop applications and integration of these products. She is also an expert at report writing using several difference sources, such as Crystal Reports, Access, and Excel. To create educational tutorials, she used Adobe Captivte®. She has worked in the Windows environment for 12 years. Data mining, management, and conversion are other areas in which she is skilled.

Expert created a CRM for a medical consulting firm to manage contacts and case notes. This application included reporting. Expert created an Access database for a medical consulting firm that stored information regarding class action law suits. This application provided queries as to create lists using specific criteria and produced in a report format. Expert created an order processing application for a retailer. The application stored customer information, and created work orders and billing statements. Expert has provided technical training on a consultant basis for national training centers.

Expert may consult nationally and internationally, and is also local to the following cities: Buffalo, New York - Rochester, New York - Niagara Falls, New York - Erie, Pennsylvania

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Education

Year Degree Subject Institution
Year: 2000 Degree: BS Subject: Business Information Systems Institution: Bellevue University

Work History

Years Employer Title Department Responsibilities
Years: 2005 to 2010 Employer: PEAK Title: Technical Support Analyst Department: IT Responsibilities: She provided internal technical support to a financial firm and clients in regards to CRM and database management, report writing, and training. She created internal .net applications to systematize business processes.
Years: 2003 to 2005 Employer: PapioTrade Title: Compliance Coordinator Department: Responsibilities: She implemented an automated system of completing tax returns for mulitple states in Excel. She was also the company report writer.
Years: 2000 to 2003 Employer: Mutual Protective Insurance Company Title: DBA/Company Trainer Department: Responsibilities: She managed three SQL servers and integration processes with IBM mainframe. She was the webmaster of the company Intranet and assisted in the creation of a company wide application to manage all products. She was also the company report writer and software integration specialist.
Years: 1999 to 2000 Employer: New Horizons Learning Center Title: Technical Trainer Department: Responsibilities: She provided classroom education in Microsoft® applications and MCSE courses to prepare students for certification.

Government Experience

Years Agency Role Description
Years: 1997 to 1999 Agency: Health and Human Services Role: Service Coordinator Description: She was a social worker for adults with developmental disabilities

Additional Experience

Training / Seminars
Expert has created curriculum and presented business classes and client training in a classroom or remote setting. Most training has been of a technical nature.
Other Relevant Experience
Expert is excellent in analyzing business systems and processes to identify an organization's needs. She will create automated systems that meet their needs.

Fields of Expertise

documentation process, self-directed work team, technical communication, technical document, technical documentation process, technical editing, work team, adult education, computer application training, computer-assisted instruction, courseware, customer management system, education, educational assessment, technical education, technical skill training, technical training, training, customer relationship management, document management software, efficient consumer response, Access software, database, Microsoft Excel, Microsoft Office software, Microsoft Word, report writing, spreadsheet software, technical illustration software, technical video production, technical video writing, Windows environment, word processing, word processing software, educational philosophy, pedagogy, .Net, research writing, professional writing, business development, business operations, document management system, World Wide Web application, software conversion, learning theory, instructional design, RoboHELP software, computer-aided engineering software, educational software, software installation, project data management system, project management software development, computer-aided design software, software design, application software design, speech writing, computer system integration, technical information classification, Microsoft Visual Basic, Visual Basic programming, application software, management system, Microsoft Windows software, data transmission, information, communication, object-oriented database, database management system, Microsoft disk operating system, technology, computer technology, technical writing, project management, pattern recognition, electronic mail, computer software, computer application process

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