Expert Details
Technology
ID: 734200
Ohio, USA
Through his career, Expert's teams have implemented solutions that enabled the business, reduced cost, added functionality and mitigated risk while building relationships with clients and business leaders. A frequent speaker at IT leadership events, Expert is active in the professional community. He holds an MBA and MS from Mississippi State University and a BA from The Ohio State University.
Education
| Year | Degree | Subject | Institution |
|---|---|---|---|
| Year: 2016 | Degree: Master of Science | Subject: Information Systems | Institution: Mississippi State University |
| Year: 2008 | Degree: Master of Business of Administration | Subject: Business Administration (MBA) | Institution: Mississippi State University |
| Year: 1994 | Degree: Bachelor of Arts | Subject: History | Institution: The Ohio State University |
Work History
| Years | Employer | Title | Department |
|---|---|---|---|
| Years: 2016 to Present | Employer: Undisclosed | Title: Vice President of IT | Department: IT |
Responsibilities:VISION, STRATEGY, & LEADERSHIP- Envisioned, implemented cloud transformation, the company’s first cloud initiative. Developed multi-cloud strategy based on automation and containers. Safelite.com, contact center recording platform & two critical claims management applications transformed in first 90 days, driving 500% more accurate releases, reducing outages by 80% and enabling long-term flexibility. - Reorganized technology group to align with business, decentralized core delivery functions. Created application and infrastructure delivery strategy based on business unit-aligned self-guiding, fully-contained management teams. Established the company’s first network operations center, providing 24x7x365 support to match the business’ needs. Reorganization drove 30% additional delivery and reduced incident response time by 11%, all without increased headcount or expense. - Transformed customer experience with new business initiatives, customer journey programs. Introduced first omni-channel initiatives, driving reduced operating cost and improved customer experience metrics. Championed innovative open source customer communication platforms. Led the company’s largest insurance partnership ever, adding 20% to annual revenues. TECHNOLOGY & BUSINESS SOLUTIONS - Changed release methodology through devops, automation. Transformed release methodology from 20-25 annual large releases to more than 200 small code releases. Established first devops group and implemented company’s initial automated deployment tools and methods. New strategy increased release output and reduced release defects and errors five-fold. - Modernized edge networking strategy with SD-WAN (virtual network technology for more than 500 field locations).Reduced field technology cost by 250% through virtualized network appliances, eliminated refresh cycle for remote facilities. - Security leadership—transformed approach to incident response and enterprise security initiatives. Addressed ever-growing security challenges by addressing more than 40,000 endpoints with heuristic platforms. Improved security response time by 300% while reducing operating costs. Led the company’s first enterprise-class change management program. - Led organization’s application, big data transformation. Drove API focus and open source transformation. Selected and championed flexible application development methodology. Led strategy into Cassandra and AWS Dynamo platforms. - Successfully improved company’s security posture by creating the organization’s first security operations center, establishing application development “security center of excellence,” and “security chaos monkey” programs |
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| Years | Employer | Title | Department |
| Years: 2015 to 2016 | Employer: Worthington Industries | Title: Global Director of IT Infrastructure and Security | Department: IT |
Responsibilities:VISION, STRATEGY,& LEADERSHIP- Developed and implemented WI’s first cloud program, supporting mobility, desktop and application virtualization. Rapidly replaced and improved aged infrastructure with public and private cloud solutions. Offered secure mobility, reduced infrastructure payroll and staff by 12%, increased user experience satisfaction levels by 20% and delivered solution in less than a calendar year. - Created Worthington Industries’ first IT security program, creating alignment between assets, risks and technology. Branded, staffed and funded corporate IT security team and developed groundbreaking policies and procedures to specifically raise the company’s security posture while maintaining functionality. Raising security to board-level for first time in company’s history. Transformed manufacturing Oracle ERP solution through a public-private cloud strategy, reducing time to delivery and cost and increasing flexibility and performance. Transformation reduced licensing commitments by 30% and increased performance by 40%. The cloud transformation decreased time to integrate acquisitions and greatly contributed to overall profitability TECHNOLOGY & BUSINESS SOLUTIONS - Established ISO 27001-based framework for compliance and operational protocol, eliminating all previous major findings (a company-first) and institutionalized IT standards in alignment with existing manufacturing and safety programs - Implemented an ITIL-based service desk and change control process. This substantially increased responsiveness, reduced unplanned outages by 30% improved intra-departmental cooperation and drove KPIs to never-previously achieved levels. - Led a transformation of strategy and process for global acquisitions and integrations Commoditized and automated infrastructure, ERP and technology onboarding for WI’s recently acquired organizations, reducing cost and go-to-market time |
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| Years | Employer | Title | Department |
| Years: 2013 to 2015 | Employer: Huntington Bank | Title: Vice President of IT Solutions Delivery | Department: IT |
Responsibilities:VISION, STRATEGY, & LEADERSHIP- Restructured, elevated, and aligned teams as true partners to business delivering consistent value that mitigated market share losses within competitive landscape. Conducted a comprehensive assessment of people, processes, and technologies. Defined strategy, communicated new approach, recruited needed talent, and outsourced development and support efforts for portfolio of legacy applications that improved quality and timely delivery. - Introduced and oversaw the adoption of .NET and Java technology, Agile delivery approach, and project management best practices that enabled the rapid delivery of solutions with strong return on investments. Built relationships with Project Management Organization to support high-profile application modernization efforts. - Reduced development cost model by 22% through agile methodology implementation, reducing defects and accelerating delivery TECHNOLOGY & BUSINESS SOLUTIONS - Directed the replacement of legacy application with .NET Policy Management System that eliminated compliance gaps and increased overall efficiency of the insurance practice. - Managed the full life cycle development and implementation of the .NET Treasury Customer Onboarding System that reduced overall operating costs by $1.1MMover 3 years while providing needed capability to the Treasury Group. - Led the design and delivery of critical .NET International Line of Credit System that increased functionality, flexibility, and reporting visibility while reducing operating cost and time. |
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| Years | Employer | Title | Department |
| Years: 2007 to 2013 | Employer: Safe Auto Insurance Company | Title: Senior Director of IT Infrastructure and Security | Department: IT |
Responsibilities:VISION, STRATEGY, & LEADERSHIP- Replaced underperforming teams with a centralized IT organization. Restructured and enabled network, telecommunications, database, service desk, PC support, server, storage, Cloud services, virtualization, shared services, and security groups in building and supporting stable and secure environments, resulting in unprecedented business profitability. - Instituted dedicated project management role and drove the adoption of project management standards that increased on-time project delivery by 90% and elevated customer satisfaction. - Led the organization in achieving Tier II PCI Compliance the first in company’s history. Introduced change control processes across complex multiplatform environment that resulted in 100% audit scores. - Directed the successful completion of the 1stDisaster Recovery Test within one year of hire, and exceeded expectations for 10 subsequent Disaster Recovery Tests and all IT operational control audits during tenure. - Developed the 1stSecurity Compliance Program that increased awareness and adherence to established policies and procedures, encompassing training, data classification, access management, and governance structures. - Led an industry-recognized infrastructure transformation, through innovative approaches and solutions. IT and organizational innovations featured in Cisco, Avaya and NetApp publications and modeled by local IT community TECHNOLOGY & BUSINESS SOLUTIONS - Championed the build-out of 2 corporate data centers leveraging Cloud technologies that were highlighted by Cisco and Baseline Magazine for proven success in building infrastructure that fully supported the business, on time, within budget, and with zero disruption to operations. - Positioned organization as an early adopter of new technology to realize business commitment of delivering high level of service and operational efficiencies to customers. Led the implementation of cutting-edge Call Management System (CMS), infrastructure, and dynamic reporting / scheduling tools that reduced operating costs by 10-15%. Drove the implementation of SIP across all contact centers and corporate locations that drove 30% in long-term cost savings. |
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International Experience
| Years | Country / Region | Summary |
|---|---|---|
| Years: 2015 to 2016 | Country / Region: Turkey | Summary: Evaluated possible acquisition targets |
| Years: 2015 to 2016 | Country / Region: Poland | Summary: Evaluated possible acquisition targets |
| Years: 2015 to 2016 | Country / Region: Germany | Summary: Evaluated possible acquisition targets |
| Years: 2015 to 2016 | Country / Region: Portugal | Summary: Evaluated possible acquisition targets |
Career Accomplishments
| Associations / Societies |
|---|
| Columbus-Central Ohio CIO Forum CISO Executive Network-Columbus Chapter ISACA Central Ohio Chapter PMI Central Ohio Chapter Central Ohio ISSA Chapter OWASP Columbus Chapter InfraGard Central Ohio Members Alliance |
| Licenses / Certifications |
|---|
| Project Management Professional (PMP) ITIL Foundations Certified Professional Certified Information Security Systems Professional (CISSP) Certified Information Security Manager (CISM) Payment Card Industry Professional (PCIP) |
Language Skills
| Language | Proficiency |
|---|---|
| English | Native Speaker |