Expert Details

Expert in Technology Outsourcing, Business Process Outsourcing, BPO and Cybersecurity Managed Services

Expert ID: 736269 Texas, USA

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Leading expert in all aspects of information technology Cybersecurity, Managed Services and BPO outsourcing as a consultant to buyers, outsourcing provider and client of outsourcing. Advised 100s of clients in the strategy, selection, negotiation, transition and ongoing governance of technology outsourcing and BPO contract relationships. Expert in selection of global locations and outsourcing & Managed Services Providers. Expert in all aspects of structuring, service delivery and financial management for outsourcing. Repeatedly engaged by executive leadership to advise on sustainable and pragmatic outsourcing as well as extremely large scale global business services organizational set up. As business unit leader he has established organizations scaling them from zero to $100-$600m in revenue and thousands of deliver team members.
He is an experienced CEO, Board Member, and Cybersecurity advisor who most recently led the creation and start-up of the EY Global Cybersecurity Managed Services business moving it from concept to the highest growth managed services business at the firm. Over his career, he has led multiple organizations to create shareholder value and scale in turnaround and growth environments.

As the founder, Chairman, and CEO of Alsbridge, the leading Global technology BPO outsourcing, and Global Business services advisor, he grew the company from start-up to industry leader, achieving a 5-year CAGR of 38%, culminating in the sale of the company to a private equity firm in December of 2012 and remained as Chairman until 2014.

As the Chairman and Chief Executive Officer (CEO) of United Messaging, where he led the sale of the business to a strategic investor.

Before this, he served as Managing Partner and co-founder for EY Global Operate Company (Technology & BPO Outsourcing), leading the start-up, sales, and operations to rapidly scale the business with thousands of employees serving clients in Asia, North America, and Europe.

Before EY, he served in a variety of executive roles at Electronic Data Systems (now DXC), where he led the development of sales and marketing organizations in new business units.

Before the start of his civilian career, Expert served as a Marine Corps Infantry Officer and as a Company Commander on four separate occasions to include one of the first Special Operations Capable Raid Companies.

Expert was was named as the Innovator of the Year by D CEO Magazine and to the Outsourcing leadership hall of fame. Additionally, Expert was named an EY Entrepreneur of the Year finalist on multiple occasions and an Inc500 CEO.

Expert may consult nationally and internationally, and is also local to the following cities: Dallas - Austin - Houston - San Antonio - New Orleans - Providence - New York - Ft worth - Los Angeles - Chicago - New Orleans - Oklahoma City

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Education

Year Degree Subject Institution
Year: 1977 Degree: BA Subject: Liberal Arts Institution: Northwestern Louisiana State University

Work History

Years Employer Title Department Responsibilities
Years: 2015 to 2019 Employer: EY Title: Global Leader Cybersecurity Managed Services Department: Cybersecurity Responsibilities: Founded EY's Global Cyber Security as a Service (CaaS) to support transformation and enhanced resilience of our client’s business operations. This was a complete start-up within EY to create an end to end managed service to include all service design, sales, process management and infrastructure operations. Services provided include Threat Detection and Response, Threat Exposure Management, Identity Access Management and Managed Data Protection. Coordinate global implementation of the service offering and infrastructure working with a highly talented global Partner team.
Years: 2003 to 2014 Employer: Alsbridge Title: Chairman and CEO Department: Executive Responsibilities: As the CEO of Alsbridge, led structured and helped establish large scale outsourcing programs for over $155B of contracts as an advisor to global 1000 clients. Expert in all forms of managed services, IT Outsourcing and BPO. Also provided IT bench marking and telecom procurement services to those same clients. Founded leading 3rd party outsourcing, BPO and technology outsourcing consulting firm. Expert at leading and structuring acquisitions for my own company and supporting PE firms in their due diligence and acquisition process. Acquired 4 companies to expand services Raised multiple rounds of funding and merged with European Partners reincorporating in 2006 from Expert Group to Alsbridge. Developed acquisition strategy and secured funding for 4 acquisitions from JP Morgan One Equity Partners, Alcatel Lucent, Everest Group and a group of founders. The last 5 years, these efforts grew this business at a 38% CAGR to $50M. Alsbridge was named in the Inc. 500 list of the Fastest Growing Private Companies in America. Was named as a 2013 Dallas Entrepreneur of the Year and after selling the company moved to the role of Chairman to support the transition to the new owners.
Years: 2001 to 2002 Employer: United Messaging Title: Chairman and CEO Department: Executive Responsibilities: United Messaging was an outsourced corporate email and messaging provider funded by several leading venture capital firms. Recruited by the Board of Directors to restructure the business to restore growth and profitability. Led the sale of the company to a strategic investor.
Years: 1996 to 2000 Employer: Ernst & Young LLP Title: Managing Partner Services Market - Global Operate Company Department: Partner Responsibilities: Led EY's Global Operate Company Services Market providing outsourced services across a range of industries with over 2,000 employees. Responsible for leading strategic sales development, global partnership coordination and deal structuring and operational delivery for large transformational IT and BPO outsourcing contracts for EY's Global Operate Company where E&Y served as the provider.Led complex cross functional teams to structure solutions, finance, contract and operate large scale IT and BPO outsourcing contracts where EY was the outsourcing service provider.

Among the first contracts were (Farmland - One System Group and Tasco) representing $2B+ in total contract value for EY. Transitioned and hired over 2,000 center based employees and hired 26 deal leadership team members to facilitate contracts and close additional business. The early success of this plan allowed for a dramatic entry into the outsourcing and managed services market for EY.
Years: 1990 to 1996 Employer: EDS Title: Director Sales and Marketing Department: Capital Services and Travel and Transportation Responsibilities: Served as the sales or sales and marketing leader of a number of new business units at EDS (now DXC). While at EDS was recruited as a direct admit Partner into Ernst & Young.

Government Experience

Years Agency Role Description
Years: 1977 to 1990 Agency: United States Marine Corps Role: Infantry Officer Description: Infantry Officer

International Experience

Years Country / Region Summary
Years: 1998 to 2000 Country / Region: UK Summary: As a partner at EY to lead global sales operations from UK offices
Years: 1998 to 2020 Country / Region: India Summary: Consulted and travelled to India repeatedly to lead IT and BPO Outsourcing Activities

Career Accomplishments

Associations / Societies
IAOP, Sourcing Interests Group, SIG, Business Executives for National Security BENS
Outsourcing Leadership Hall of Fame member
Awards / Recognition
Outsourcing Leadership Hall of Fame - IAOP, Navy Commendation Medal, Navy Achievement Medal
Publications and Patents Summary
Author - Cloud Sourcing the Corporation
Chairman - Outsourcing Center - thought leadership on outsourcng of IT, BPO and Cybersecurity
Author - USMC How to conduct performance oriented training

Additional Experience

Expert Witness Experience
Prepared and presented 100s of fact based decision documents to C level leadership and boards of directors on significant outsourcing and right sizing decisions.
Training / Seminars
Multiple Transportattion and Logistics Courses at Northwestern
Authored and led mid career training for US Marine Corps Infantry Leaders
Multiple publications on Outsourcing.
Lead and Chairman of an Outsourcing and Managed Services thought leadership publication.
Vendor Selection
Considered one of the worlds leading experts on vendor selection with over Inducted into Outsourcing Hall of Fame for my leadership in vendor selection
$155B of completed contracts with no adverse terminations.
Conducted 100s of vendor selection processes each year with all the tier 1 and many of the tier 2 vendors technology, managed services, outsourcing and BPO vendors participating.
Developed a repeatable and sustainable vendor selection process called Fast Source which was acquired by Information Services Group ISGOne.com
Maintained relationships with all leading technology and BPO Outsourcing providers over many years and coached many on their client relationships with a market leading process called Sourcing Alignment System (SAS).
Marketing Experience
Led 5 organizations from inception to $100M to $600M in revenue, three of which resulted in successful exit events.
Developed unique brand in each market fit to purpose of growth goals
Built repeatable and scalable marketing and sales organizations ranging from content marketing closed loop system to could generate 4o first meetings per month, overlay marketing within a large partnership and big deal market positioning to gain traction in mega contracts.
Other Relevant Experience
Leading expert on outsourcing, BPO, telecommunications procurement and benchmarking.

Fields of Expertise

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