Expert Details

Expert in Telecom Carrier Services, Procurement, Contracts, Negotiations, Billing and Cost Reduction

Expert ID: 723002 Colorado, USA

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For more than two decades, Expert has been on the frontlines of the telecommunications management and technology fields. He has led strategy and implementation projects for Global 2000 enterprises and leading telecom suppliers in Asia, Europe and North America.

Expert is responsible for setting Telecom Buyer's strategy and leading business development. In the past 4 years, he has personally helped 100s of businesses procure and manage their voice, Internet and wide area network services.
· Expert was a Partner at B2B CFO/CIO, LLP providing telecom and IT management services for medium sized businesses. Companies hire a B2B CIO on an as-needed basis for a few hours a month or several days per week.
· He was Director of Customer Relationship Management (CRM) consulting for Amdocs, one of the world's largest telecommunications billing and customer management companies.
· Expert launched the mobile and wireless B2B ecommerce practice for Collaborex, a start-up professional services company based in Fairfax Virginia.
· He built and led the Customer Relationship Management (CRM) consulting team for Metapath Software International (MSI) in the US and Europe. MSI was later acquired by Marconi Corporation plc.
· During the 1990s, Expert was based in Singapore and led telecom strategy and corporate finance engagements for Arthur D. Little (ADL) clients in Asia and Europe.
· Expert started his telecommunications career with Digital Equipment Corporation (DEC) where he led development of the customer care and billing system for a long distance reseller that launched soon after the AT&T divesture.
He holds a Master of Science in Telecommunications from the University of Colorado in Boulder, a Professional Designation in Systems Programming from the University of California in Los Angeles, and a Bachelor of Science in Engineering from Northrop University.

Expert has a broad professional network and welcomes opportunities to exchange referrals with CEOs, CFOs, CIOs, IT directors, corporate telecom managers, call center operators, network equipment and telephone system suppliers, computer and network support companies, software firms, systems integrators and management consultants.


Array

He worked with a well known biotech company in Maryland to renegotiate their telecommunications contracts and coordinated implementation a VoIP phone system over a private campus-wide network. He has helped nearly 100 small and medium size businesses procure then manage voice, Internet and wide area network services valued over $10 Million.He directed a revenue assurance project for of of the four Regional Bell Operating Companies (RBOCs) which identified and helped to recover approximately $10 million in unbilled monthly revenue.He led the due diligence effort to support $300 Million syndicated debt financing of one of the largest fixed wireless projects in India.He led the due diligence effort to support $90 Million private financing of a trans-Pacific undersea telecommunications cable project.

Expert may consult nationally and internationally, and is also local to the following cities: Denver, Colorado - Colorado Springs, Colorado - Aurora, Colorado - Fort Collins, Colorado - Arvada, Colorado - Pueblo, Colorado - Westminster, Colorado - Boulder, Colorado - Greeley, Colorado - Longmont, Colorado

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Education

Year Degree Subject Institution
Year: 1993 Degree: Master of Science Subject: Telecommunications Institution: University of Colorado at Boulder
Year: 1984 Degree: Professional Designation Subject: Systems Programming Institution: University of California at Los Angeles
Year: 1981 Degree: Bachelor of Science Subject: Engineering Institution: Northorp University

Work History

Years Employer Title Department Responsibilities
Years: 2002 to Present Employer: Undisclosed Title: President and Founder Department: Responsibilities: Telecom Broker with access to 50+ service providers. We help businesses expand, upgrade or reduce cost of their telecom infrastructure. Our clients get expert hands-on assistance through the entire procurement and implementation process.
Years: 2001 to 2002 Employer: Amdocs Title: Director, CRM Consulting Department: Responsibilities: Launched Customer Relationship Management (CRM) consulting practice in North America. Completed due diligence for Amdocs' acquisition of Clarify from Nortel and led post-acquisition integration in North America. Directed Business Intelligence (BI), Data Mining and Database Marketing project for Verizon Wireless. Directed Revenue Assurance (RA) projects for Qwest and Rogers AT&T Wireless.
Years: 2000 to 2000 Employer: Collaborex Title: Vice President, Mobile Commerce Department: Responsibilities: Launched Mobile and Wireless, B2B eCommerce consulting practice. Developed partnerships with Palm, Research in Motion (RIM) and Aether Systems.
Years: 1999 to 2000 Employer: Marconi Title: Vice President, CRM Department: Responsibilities: Launched Customer Relationship Management (CRM) consulting practice in North America, Europe and Asia-Pacific. Directed Business Intelligence (BI), Data Mining and Database Marketing projects for Belgacom and Triton PCS.
Years: 1994 to 1999 Employer: Arthur D Little, Inc Title: Senior Manager, Global Telecom Practice Department: Responsibilities: Led Strategy, Business Planning, Corporate Finance, Due Diligence and Licence Bid engagements across Asia Pacific, Europe and the Gulf States. Specialized in marketing strategies and sales plans for fixed and mobile/wireless service providers.
Years: 1984 to 1994 Employer: Digital Equipment Corporation Title: Senior Consultant. Telecom Business Group Department: Responsibilities: Led Systems Integration and Professional Software Services business units in North America and Asia Pacific. Expert in Telecom Customer Care, Billing and Fraud Management. VMS Operating System Internals, Device Drivers, Real-Time Communications Systems Programming and Performance Management.
Years: 1981 to 1984 Employer: Northrop Corporation Title: Manufacturing Engineer Department: Responsibilities: Manufacturing Engineering Associate program alumnus. Technical support on Numerical Control Programming, Master Dimensions and CAD/CAM systems.

International Experience

Years Country / Region Summary
Years: 1999 to 2000 Country / Region: Europe and Asia-Pacific. Summary: VP for Metapath Software International (later acquired by Marconi PLC.) Launched Customer Relationship Management (CRM) consulting practice in North America, Europe and Asia-Pacific.
Years: 1994 to 1999 Country / Region: Asia, Gulf States and Europe Summary: Senior Manager for Arthur D Little, based in Singapore for 5 years. Led Strategy, Business Planning, Corporate Finance, Due Diligence and Licence Bid engagements across Asia Pacific, Europe and the Gulf States.
Years: 1993 to 1994 Country / Region: Asia Summary: Senior Consultant for Digital Equipment Corporation, based in Singapore for nearly 2 years. Led Systems Integration and Professional Software Services business units in North America and Asia Pacific.

Fields of Expertise

business operations, cellular telephone system, computer network, computer networking, data communication, data mining, digital telecommunication, digital telephony, due-diligence investigation, network, network reliability, networking, telecommunication, telephony, wide-area network, long distance communication, business to business, accounting technology, customer relationship management, wireless voice over IP, wireless communications service, wideband code division multiple access, 4G mobile network, wireless local loop, frequency division multiple access, voice over IP, computer networking patent, Internet standard, network card, customer management system, document management system, business management, World Wide Web software, Internet firewall, network management system, telecommunications regulatory compliance, telephone electronic equipment, telephone regulation, electronic document management system, telephone pole, teleport, telecommunications system, data compression algorithm, direct exchange/uniform communication standard, digital demodulation, intelligent network, local area networking, project data management system, telecommunication standard, digital switching, routing, data communication network, telecommunications regulation process, digital data, personal communication network, data correlation, LAN/WAN interconnection, internetworking, Ethernet Network, digital signal, data communication protocol, local area network, database management, business system design, data control system, computer system, database management system, digital communication, telephone, telephone system, telecommunication regulation, computer, videotelephony, telephone equipment, telephone line, database, data compression

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