Expert in Total Quality, Supply Chain, Industrial Engineering, Lean Six Sigma, Baldrige, Project Management
Expert ID: 725233 Oregon, USA
Expert has a BS in Industrial Engineering and has completed all course work for the PhD in Industrial Engineering at Oregon State University. He was selected as the Outstanding Engineering in America by the Institute of Industrial Engineers (IIE) and is presently the Vice President for IIE's Western United States region.
Expert is presently on the Malcolm Baldrige National Quality Award (MBNQA) Board of Examiners. He has served on the MBNQA Board ten times, starting in 1993, and has evaluated dozens of applications. Expert has also been a leader in the Baldrige-based State award programs in Texas, Oregon, Florida, and California, and has led teams through consensus and site visit, including those to award-winning applicants. He has written training materials for the MBNQA Board of Examiners, including participating in the team writing the Coyote Community College case study in 2000. Expert has led internal Baldrige assessment programs for both employers and client companies.
Expert is a recognized leader in the field by APICS - the Society for Operations Management. He is the Chair of the Professional Development / Body of Knowledge Committee, owning both the creation and maintenance of the Operations Management Body of Knowledge and the recommendation and oversight for new APICS products and services. Expert has selected and implemented MRP, MRP II, ERP and Advance Planning systems in three companies. Expert has experience with a variety of vendors, including SAP. He teaches all APICS certification courses and is certified by as an APICS Qualified Instructor. Expert has also earned all APICS certifications, including Certified Fellow in Production and Inventory Management (CFPIM), Certified in Integrated Resource Management (CIRM), and Certified Supply Chain Professional (CSCP). He has designed optimized supply chains for Eli Lilly and Company and Hewlett Packard, and has presented papers on these activities with Stanford University faculty. He has presented to invitation-only supply chain forums on Supply Chain design in the fast food industry.
Expert is a Vice President in the Project Management Institute (PMI) and has taught several Undergraduate and Graduate courses in Project Management at Boise State University. He is a certified Project Management Professional (PMP) and has created and managed several project and program management offices (PMOs) in areas ranging from IT (managed over 600 projects) to process improvement/Lean Six Sigma. He is coach to over 40,000 employees on Project Management approaches and techniques as well as the use of Microsoft Project to improve PM efficiency and effectiveness.
Expert has managed the Quality function in several organizations, presently leading the Process Excellence program (Lean Six Sigma) for over 40,000 employees in the Imaging and Printing Group Quality organization. He holds the following credentials from the American Society for Quality: CQE, CRE, CQA, CMQ/OE, CSSBB - Certified Quality Engineer, Certified Reliability Engineer, Certified Quality Auditor, Certified Manager of Quality/Organizational Excellence, and Certified Six Sigma Black Belt.
Expert designed, deployed, and manages Hewlett-Packard's Lean Six Sigma program (called HP Lean Sigma), and is a Master Black Belt in that program. He partnered with GOAL/QPC to write the HP Lean Sigma Memory Jogger as a fully deployed tool to align all employees on the common vocabulary and tools of HP Lean Sigma.
|Year: 1980||Degree: BS||Subject: Industrial & Systems Engineering||Institution: University of Michigan|
|Year: 1982||Degree: MBA||Subject: Business Administration||Institution: United States International University|
|Years: 2005 to Present||Employer: Undisclosed||Title: PROCESS EXCELLENCE PROGRAM MANAGER||Department: Imaging and Printing Group, global|
Responsibilities:Expert established and deployed process improvement approaches across the 25,000 person Imaging and Printing Group. Over $500 million in cost reductions were achieved in this $30 billion business in 2007. Expert is overall HP Lean Sigma program manager as well as Black Belt / Master Black Belt to a variety of very-high-visibility initiatives and programs. Expert routinely works with and advises top executives at the group and business unit level. Expert manages and develops community of over 200 Black Belts.
|Years: 2003 to 2005||Employer: Hewlett-Packard Company||Title: QUALITY PROGRAM MANAGER||Department: Personal LaserJet Solutions, Boise, ID|
Responsibilities:Expert had post-release product lifecycle ownership for all Personal and Small-and-Medium Business Color LaserJet Printers. Expert's responsibilities included Product Introduction, Total Customer Experience, Warranty, Supply Chain, Customization, and product improvement issue management for this $1 billion product line.
|Years: 2002 to 2003||Employer: Hewlett-Packard Company||Title: SENIOR MEMBER OF TECHNICAL STAFF||Department: Imaging and Printing Group, global|
Responsibilities:Expert managed the Imaging and Printing Group's Information Technology Program Management Office. Expert designed and implemented Portfolio and Project Management methodologies and tools across this global organization.
|Years: 2000 to 2002||Employer: Hewlett-Packard Company||Title: SENIOR MEMBER OF MARKETING STAFF||Department: Personal Media Operation, Corvallis, OR|
Responsibilities:Expert managed the HP Instant Delivery program, a Hewlett-Packard internet start-up to deliver news and information directly to the printers of consumers.
|Years: 1996 to 2000||Employer: Hewlett-Packard Company||Title: MANAGER OF SUPPLY CHAIN ARCHITECTURE||Department: InkJet Supplies Business Unit, Corvallis, OR|
Responsibilities:Expert managed Planning, Procurement, Supply Chain Development, and Documentation. Expert's department also interacted heavily with both product and equipment suppliers and partners to ensure seamless connection of the extended product and equipment supply chains.
|Years: 1994 to 1996||Employer: Hewlett-Packard Company||Title: PLANNING MANAGER||Department: InkJet Supplies Business Unit, Corvallis, OR|
Responsibilities:Expert implemented Manufacturing Resource Planning (MRP II) to accommodate hyper-growth in the InkJet Business Unit to support revenues exceeding $2 billion. Lead drive to dramatically improve Inventory Accuracy, Change Control, and Plan Execution.
|Years: 1993 to 1994||Employer: Jack-In-The-Box Restaurants||Title: Director of Industrial Engineering||Department:|
Responsibilities:Expert turned around service and supply chain processes for a major quick service restaurant chain in response to highly public food safety issues, ensuring best practice food safety processes while improving operating costs and customer satisfaction by deploying total quality improvement programs to over 140,000 service employees.
|Years: 1986 to 1993||Employer: Eli Lilly and Company||Title: Engineering Manager||Department: Hybritech|
Responsibilities:Expert managed staff of ten to consolidate global supply chains of acquired businesses resulting in immediate $3 million savings. Expert managed Industrial Engineering, Package Engineering, Quality and Strategic Planning for this Malcolm Baldrige National Quality Award (MBNQA) applicant company.
|Associations / Societies|
|Expert is the Chair of the Professional Development / Body of Knowledge Committee for APICS, presently leading the project to publish the standard guide to the Operations Management Body of Knowledge (OMBoK). Expert is also the Western Region Vice President for the Institute of Industrial Engineers (IIE) and Vice President for the Corvallis, Oregon Project Management Institute (PMI). Expert is on the American Society for Quality (ASQ) Enterprise Members steering committee.|
|Licenses / Certifications|
|Expert is a Professional Engineer (Industrial - California) and also holds the following certifications: CFPIM, CIRM, CSCP - APICS Certified Fellow in Production and Inventory Management, Certified in Integrated Resource Management, and Certified Supply Chain Professional • CQE, CRE, CQA, CMQ/OE, CSSBB - American Society for Quality (ASQ) Certified Quality Engineer, Certified Reliability Engineer, Certified Quality Auditor, Certified Manager of Quality/Organizational Excellence, and Certified Six Sigma Black Belt • PMP - Project Management Institute (PMI) certified Project Management Professional.|
|Expert was selected to be on the Malcolm Baldrige National Quality Award Board of Examiners ten times including 2008. Expert was selected to be on the pilot Boards for NIST's Health Care and Education pilot programs, and was selected to develop training materials for the Baldrige Board of Examiners. Expert was chosen for the ABET accreditation board. Expert was selected for the Board of Examiners for the California, Texas, Florida and Oregon State Quality Awards, and led the Board of Examiners training team for the inaugural California Award. Examiner was also appointed to the quality improvement commission for the City of San Diego.|
|Awards / Recognition|
|Expert was presented with the Institute of Industrial Engineers (IIE) award for Outstanding Young Engineer in America.|
|Publications and Patents Summary|
|Expert is a US and European patent holder in areas dealing with Internet Advertising and Publishing. Expert has several articles in professional publications and journals. Expert is presently editing the APICS Guide to the Operations Management Body of Knowledge for publication in September 2008.|
|Expert Witness Experience|
|Expert has appeared as an expert witness in Industrial Engineering in San Diego, with case settled in favor of the client. Case included depositions as well as court appearance.|
|Training / Seminars|
|Expert developed and delivered Lean Six Sigma training courses used across Hewlett-Packard. Expert taught these courses and developed other trainers in the US, Europe, and Asia. Expert teaches all APICS courses as an APICS Qualified Instructor. Expert designed and delivered graduate and undergraduate university courses in Project Management, Operations Management, and Engineering Economics at Boise State University, the University of Oregon, and Oregon State University. Expert designed and delivered courses in Industrial Engineering, Materials Management, and Methods Engineering at Southwestern Community College in San Diego. Expert is a frequent speaker at professional organization functions.|
|Expert routinely evaluates external organizations both as potential suppliers / vendors and as potential award recipients. For outgoing RFQs and RFPs, expert routinely evaluates supplier capabilities in the area of Supply Chain Management, Quality, and Operations Management. For incoming RFQs and RFPs, expert routinely evaluates and articulates internal capabilities in the area of Quality and Process Improvement (Lean Six Sigma).|
|Expert has specific insights in the areas of Internet Publishing and Advertising, Web 2.0, and evolving Quality and Process Improvement methodologies. Expert has specific in-depth experience in Printing, Consumer Electronics, Quick Service Restaurants, Pharmaceuticals, Biotechnology, and Medical Devices. Expert has specific insights in the application of guidelines and regulations including ISO, FDA GMPs (Good Manufacturing Practices), and Baldrige. Expert has specific Baldrige insights into the Health Care, Education, and Non-Profit sectors.|
|Other Relevant Experience|
|Expert supports several organizations in the application of the Baldrige criteria for performance improvement. These services include evaluation of applications, writing of applications, leading assessment teams, writing training materials, teaching internal Boards of Examiners, and judging applications. Expert has performed these services for clients including Eaton Corporation, National Semiconductor, the Department of Energy, and the US Army. Expert also provides global industry insights to Sandia National Laboratory as part of national threat assessment processes.|
Fields of Expertise
engineering economics, industrial engineering, Malcolm Baldrige National Quality Award criteria application, Malcolm Baldrige National Quality Award requirement, manufacturing resource planning, material requirements planning, materials management, supply chain management, Microsoft Project Manager, project management, quality, six sigma quality, supply chain, lean six sigma, ownership, threat assessment, business analysis, business process management, gap analysis, globalization, business strategy, cross-functional team, mentoring, advertising, overall cycle time, post project appraisal, business management, industrial systems engineering, reliability engineering, automotive quality, distribution management, operation analysis, American Society for Quality Control, lead time, food processing quality, medical informatics, industrial engineering setup time, life-cycle cost, engineering change order, process planning, benchmark, part tracking, part identification, first in, first out inventory management, performance measurement, ISO 9001, plant operations management, inventory control system, part family, product management, part numbering system, ISO 9000 quality system documentation, design-for-quality, design for cost, household appliance quality, pilot plant operations management, value analysis program management, corporate strategic planning, configuration, electronic system program management, industry-education interaction, acceptance sampling, activity analysis, flexible manufacturing system, auditing, software product quality, software process quality, medical device product improvement, lot sizing, laboratory management, efficiency, defect, construction project management, manufacturing technology management, quality-by-design, business system design, engineering management, cost control, operations, inventory, value engineering, software project management, plant layout, planning, paper quality, operations management, manufacturing, management decision-making, kanban, industrial benchmarking, decision support system, cost engineering, business process re-engineering, bar code