Expert Details
Change Management, Digital Transformation, Defining Business Processes, Business Operations
ID: 739677
Cyprus
Expert generated additional millions of Euros in profit for his clients in several industries by improving their services. Expert is also a sought-after keynote speaker with captivating talks on social change. Learning and Development Experience Expert’s background is a Diplom-Psychologe (Business Psychologist with a focus on organizational development) at RWTH Aachen University, Germany. He also holds a doctoral dissertation in business administration at the University of Gloucestershire, UK.
Expert is also a pro bono mentor in several academic mentoring programs. Professional Experience After graduating in business psychology in the mid-90s, Expert was hired by Accenture. Due to his background in psychology, he seamlessly integrated into the change management department. He played a key role in overseeing and managing extensive and intricate transformational initiatives.
Four years later, he was headhunted by a small bank with the task of developing a private equity subsidiary for them. Expert then went into business for himself with a think tank for better change management projects. Expert has been successfully leading (undisclosed) in Cyprus since 2022, providing both coaching and trusted advisory services to help his clients achieve exceptional results in their change management initiatives.
Education
| Year | Degree | Subject | Institution |
|---|---|---|---|
| Year: 2019 | Degree: Ph.D. (Doctorate) | Subject: Business Administration | Institution: University of Gloucestershire |
| Year: 1996 | Degree: Diplom-Psychologe (Master of Business Psychology) | Subject: Organisational Development | Institution: RWTH Aachen University |
Work History
| Years | Employer | Title | Department |
|---|---|---|---|
| Years: 2022 to Present | Employer: Undisclosed | Title: Director | Department: |
Responsibilities:(At a glance)Expert's clients include Volkswagen, Audi, Daimler, PWC, Zurich, Allianz, Novartis, Sanofi, Evonik, E.ON and many more. 2022: - E.ON- Digital transformation of personnel development. Establishing an online academy with web-based training. Increasing customer satisfaction, measured by NPS (net promoter score). - Zurich- Developing a digitalization strategy for the insurance industry. |
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| Years | Employer | Title | Department |
| Years: 2001 to 2021 | Employer: Self Employed | Title: Owner | Department: |
Responsibilities:(A selection of projects)2021: - Online Retail- Program Manager: Coordinating a portfolio of 20 projects: marketing, BI, IT, finance, HR, strategy. Implementing Shopware and ERP MS Dynamics. - Daimler- Managed Services: Transition Manager at outsourcing Daimler’s IT departments worldwide to India & Romania. Most likely the largest outsourcing project ever with a volume of more than € 3 billion. 2018-19: - Gematik- Digital Transformation of the healthcare industry with focus on Electronic Patient Records (ePA). 2017: - Healthcare Startup- Interim CEO at Big Data initiative in the healthcare industry. - pwc (PricewaterhouseCoopers)- Digital Transformation: Sparring partner at partner level about speeding up a digitalization initiative for the finance industry. 2015: - Deutsche Bahn- Restructuring the sales department. Introducing more agile and lean structures. 2014-2015: - BER Berlin Airport- Expert opinion about operational excellence and opening of the airport. 2010-2012: - Volkswagen/Audi- Facilitating an eight-figure Euro annual profit increase by restructuring service processes. Developing a new approach for measuring service quality based on Big Data analysis. 2008: - Otto Bock Healthcare- Founding the new retail department „Premium Products“, accessing a more affluent customer group, restructuring the organization, acquiring external financing. 2006-2008: - Novartis - Responsible for restructuring an entire IT quality management system for the international research department. Ensuring compliance with GxP, SOX, CMMI. Directing internal and external vendor audits. |
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International Experience
| Years | Country / Region | Summary |
|---|---|---|
| Years: 2022 to Present | Country / Region: Cyprus | Summary: |
| Years: 2011 to Present | Country / Region: United Kingdom | Summary: |
| Years: 1996 to Present | Country / Region: Germany | Summary: |
| Years: 1983 to 1985 | Country / Region: USA | Summary: |
Career Accomplishments
| Licenses / Certifications |
|---|
| Professional Scrum Master™ (PSM) Professional Scrum Product Owner™ (PSPO) Certified SAFe® 5 Product Owner/Product Manager (POPM) Team Kanban Practitioner |
| Professional Appointments |
|---|
| ICF Kursmakler, Member of Executive Board |
Additional Experience
| Other Relevant Experience |
|---|
| 2005-2006 Reorganization projects: Developing a business story in the context of a refinancing (M&A). Winning investors through excellent business plan. 2004 Visteon: Preventing a site with 100 employees from closing down: Problem analysis, negotiations during the crisis meetings, simplifying the process, coaching the responsible manager. Project controlling. The crisis was overcome successfully. 2002 Volkswagen A strategic realignment lead to 90 simultaneous projects. Tasks were: Coordinating these 90 projects, process optimization, coaching the 90 project managers, making the project portfolio manageable by introducing an OKR-based reporting system combined with a balanced scorecard (BSC). Senior Consultant project selection: 2000 - Deutsche Bahn: Making a train ticket buyable via Internet. Defining the business processes and negotiating them in the organization. - Accenture: Strategic alignment of cooperating domains. Operationalizing a vision via KPIs & BSC. 1999 - Volkswagen: Implementing a large-scale SAP material management / logistics application. 1996-1998 - Deutsche Telekom: Implementing the largest SAP billing system of that time. Responsible for rollout and migration into 120 subsidiaries. Large, complex project with more than 300 consultants involved. |
Language Skills
| Language | Proficiency |
|---|---|
| German | Native |
| English | Fluent |
Fields of Expertise
change management, Change Management and Business Development, business transformation, business coaching, business coach, business consulting, business management, business development, business process development, business ethics, business organization, executive coaching, Management Consulting/Coaching, professional coaching, mentoring, business strategy