Expert in Facility Management - Soft and Hard Service, Operations, Business Development
Expert ID: 736503 Germany
Executive leader and dynamic change agent with 20+ years of success driving profit and corporate transformation via operational enhancements, continuous process improvement and implementation key performance indicators. Proven qualifications in Operations and P&L Management, Corporate Facilities & Real Estate Management, New Business Development, Project Management and Health and Safety.
Intellectually aggressive, with a track record for identifying core business problems and setting strategic direction for global leaders in the FM industry.
Exceptional mentor and coach; combine business acumen with innate leadership abilities to recruit, build, and retain top performing, multi-cultural teams.
Trusted liaison between customers and company stakeholders supporting business growth.
Concept-to-execution driver and turnaround specialist for multimillion-euro projects delivered with zero defects under tight budget and time constraints.
Areas of Expertise:
Global Operations & Facilities Management • Strategic Planning • Project Management
Account Development & Management • Subcontractor Negotiations & Management
Health & Safety Program Development & Organization • Cross-Cultural Communications
Resource & Logistics Management • Lease Administration • Compliance Assurance
Budget & Expense Management • Change Management • Restructuring • Cost Control
Expert may consult nationally and internationally, and is also local to the following cities: Frankfurt, Germany
|Year: 1994||Degree: MBA||Subject: Civil Engineering||Institution: FHD|
|Years: 2017 to Present||Employer: Undisclosed||Title: Account Director International Corporate Clients||Department:||Responsibilities: Responsible for a group of clients as the executive Account Director with full accountability for the client relationships, our service delivery, the workforce and our P&L. Optimizing the accounts thru tailored operating models as well as driving service extensions.
Second area of responsibility is working with the business development team to scope and solution new large multinational clients, promoting the strong delivery capabilities.
Direct reporting line into the board.
|Years: 2014 to 2017||Employer: CBRE||Title: Operations Leader Central and Eastern Europe||Department:||Responsibilities: Executive Leadership of the Service Delivery for all clients in this geographic region. Implement the centrally agreed strategic framework – Maintenance Excellence, Category Management, Supplier Quality and Selfperform for leveraging the benefits of integration, standardization of process, governance and scale.
Execution of the restructuring targets including the headcount tailoring. Responsible for the smooth transformation from JCI to CBRE.
|Years: 2013 to 2014||Employer: Deutsche Bank||Title: Global Operations Director||Department:||Responsibilities: Promotion to lead the DB operations in 27 countries in EMEA and APAC; responsible for the Corporate Real Estate portfolio to deliver engineering, facility services, client services, capital investment projects and energy performance. Owning and develop the Business Plan with all associated costs to control the P&L performance. Managing 550 own employees and more than 1800 sub-contractors. At the client offices, trading floors, retail branches and corporate housing. Started a lean six-sigma improvement program to transform the account deliverables towards the changing customer needs. Successfully prolonged the contract for five more years.|
|Years: 2006 to 2013||Employer: Shell Europe||Title: Cluster Director||Department:||Responsibilities: Rose through progressive leadership roles to direct European Facilities Management operations and projects for top-tier client, Shell, encompassing thousands of petrol stations across 19 countries. Provide decisive leadership and direction for highly skilled, multi-cultural teams of 300 direct employees and 500 subcontractors whilst managing client budget and multimillion-euro project revenue. Hold full responsibility for P&L, bottom line factors, and client satisfaction. Oversee health and safety compliance, quality and cost control, risk mitigation, and performance management. Forge long-term, productive relationships with client stakeholders, managers, and team. Monitor and maintain customer service excellence and compliance with SLAs. Responsible for the complete gas station from the retail shops over the car wash system, the signage and the full fuel systems.
Devised and instituted standard operating procedures to streamline operations and optimize efficiency.
Spearheaded adoption of “one team approach” for FM Team, emphasizing delivery of seamless service to client occupants with maximum efficiency, responsiveness to change, and best value.
Credited with driving significant YoY profit growth by exceeding established savings targets, launching global insurance recovery program, achieving green scorecards, introducing Lean methodologies, and controlling expenditures.
Coordinated multiple, large-scale projects, aggressively meeting project milestones whilst managing tight budget and time constraints.
Standardized and benchmarked KPIs, consistently exceeding corporate/customer expectations for quality, performance, and safety.
Introduced best practice work processes, motivational training programs, and performance-driven team building initiatives; significantly increased productivity while cutting costs.
Received multiple awards and accolades including ‘Merit Award’ for Customer Satisfaction and Employee Ingenuity in 2010 and Customer Satisfaction in 2012 and 2014. Invited to ‘High Achievement Awards’ event for outstanding business results in 2010 and 2011.
Earned fast track promotions based upon outstanding record of achievement, proactive leadership, and dedication.
|Years: 2003 to 2006||Employer: FRANZ GÖHLER GmbH||Title: Head of Construction Department||Department:||Responsibilities: Primary leadership force of sales, construction, and maintenance of industrial plants and filling stations within petro-chemical sector. Supervised, mentored, and trained 40 direct reports. Oversaw P&L, new business development, multimillion-euro inventory of construction equipment. Managed and maintained compliance with health, safety, and environmental goals and regulations. Directed multiple large-scale projects including new construction, maintenance, and restoration of existing facilities. Prepared project estimates, safety procedures, and scopes; conducted client and vendor contract negotiations. Provided ongoing project analysis, mitigate “scope creep”, and identified/resolved project issues to ensure on time, within budget completion.
Implemented proactive management, constant downward communication, incentives and team building methodologies to increase employee morale and productivity.
Headed successful development and market implementation of innovative revitalization system for interceptors and contaminated water systems; sold system with 18% gross margin.
Provided departmental vision and roadmap whilst instituting standard operating procedures to maximize profits, streamline operations and cut costs.
|Years: 1997 to 2003||Employer: Hofmann GmbH & Co.||Title: Senior Project Manager||Department:||Responsibilities:|
|Years: 1994 to 1997||Employer: Wayss & Freytag AG||Title: Site Manager||Department:||Responsibilities:|
|Years||Country / Region||Summary|
|Years: 2006 to Present||Country / Region: Europe||Summary: Working in whole Europe for different international clients|
|Training / Seminars|
- Apleona Senior Leadership Training (Structogram and reflections) Strategic Global Leadership Programme (Thinking Strategically for Global Growth) Talent Development Programme (3 months)
- Lean Management
- Continuous Improvement Numerous Integrity and Ethics Certifications (including all Anti-bribery & Compliance Elements) Health & Safety ‘Safe Start’ Trainer
- Mentor in the JCI Leadership Edge Programme