Expert Details

Expert in Industrial Machine Installation and Maintenance

Expert ID: 724782 France

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Expert is an entrepreneur and does really enjoy innovation, high technologies and creative solutions that help to improve services and performances within the industry fields. He is highly involved in knowledge-intensive services markets and he is the president of the AFSM France (Association For Service Management) as far as a board member of the European CFSMI (Confederation For Service Management International).

Expert is the co-founder of a European after-sales service, customer support and field service management network dedicated to industrial machine manufacturers. The company allows manufacturers to offer a high quality Customer Service in Europe. One motto: Let's get closer from your customers ! As a manufacturer of machine or equipment, one’s needs to focus on its innovation and marketing strategy. As a service company, they focus on services strategy and manages any of the technical assistance requirements: installation, commissioning, training, maintenance, repairs, troubleshooting 24/7, overhaul, spare parts management... With several agencies spread all over France, Belgium, the United Kingdom, the Netherlands, Spain... Expert's company can manage any installation and maintenance operations with a high quality of service expectations. The organization is flexible and can be adapted to any specific requirements. The company also develops some high technology solutions to support field services such as real time video assistance, process validation tools and web-based feedback data access.



Expert acts also as a consultant for companies who are looking to improve their Customer Service and to transform it into a Profit Center.



How to enhance and to optimize the after-sales service or the customer service of many industrial machine or equipment manufacturers.

Education

Year Degree Subject Institution
Year: 1991 Degree: DTA Export Management Subject: Business, Management, Export Institution: University of St Etienne, France
Year: 1990 Degree: BTS Technico-Commercial Subject: Technologies, Business, Marketing Institution: Lycee La Matiniere Terreaux, France

Work History

Years Employer Title Department Responsibilities
Years: 2004 to Present Employer: Undisclosed Title: Business Development Manager Department: Responsibilities: Export business manager, he is in charge of the partnership contract management and marketing.
Years: 2000 to 2002 Employer: TECHNODIGIT Title: Business Manager Department: Responsibilities: He was in charge of the business development of 3D modeling services and OEM software integration all over the world.
Years: 1992 to 1998 Employer: TRADE CONCEPT Title: Managing Director Department: Responsibilities: He has founded this company, importing high technology electronics products and services, from North America and Europe.

International Experience

Years Country / Region Summary
Years: 1991 to 1992 Country / Region: United Kingdom Summary: He is a technical and business project manager for a British company.

Career Accomplishments

Associations / Societies
He is an AFIM member and a CFCGB member.
Professional Appointments
He is the board president and company founder.
Awards / Recognition
NOVACITE label, MIPE D'OR laureate.

Additional Experience

Vendor Selection
Industrial machine manufacturer partnerships (packaging, food, beverage, wastes, water, medical, pharmaceutical, chemical, automotive...).
Marketing Experience
Building team to operate day to day maintenance all over Europe.
Other Relevant Experience
He is an expert in industrial maintenance consultancy and after-sales service enhancement and high technology and service consultancy.

Language Skills

Language Proficiency
English He is using English language on a daily basis.
German He is starting to learn this language.

Fields of Expertise

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