Expert in Industrial Machine Installation and Maintenance
Expert is an entrepreneur and does really enjoy innovation, high technologies and creative solutions that help to improve services and performances within the industry fields. He is highly involved in knowledge-intensive services markets and he is the president of the AFSM France (Association For Service Management) as far as a board member of the European CFSMI (Confederation For Service Management International).
Expert is the co-founder of a European after-sales service, customer support and field service management network dedicated to industrial machine manufacturers. The company allows manufacturers to offer a high quality Customer Service in Europe. One motto: Let's get closer from your customers ! As a manufacturer of machine or equipment, one’s needs to focus on its innovation and marketing strategy. As a service company, they focus on services strategy and manages any of the technical assistance requirements: installation, commissioning, training, maintenance, repairs, troubleshooting 24/7, overhaul, spare parts management... With several agencies spread all over France, Belgium, the United Kingdom, the Netherlands, Spain... Expert's company can manage any installation and maintenance operations with a high quality of service expectations. The organization is flexible and can be adapted to any specific requirements. The company also develops some high technology solutions to support field services such as real time video assistance, process validation tools and web-based feedback data access.
Expert acts also as a consultant for companies who are looking to improve their Customer Service and to transform it into a Profit Center.
How to enhance and to optimize the after-sales service or the customer service of many industrial machine or equipment manufacturers.