IT Infrastructure Management, Project Planning & Management, and Network & System Administration
ID: 739497 India
Expert is skilled in designing IT infrastructure and implementing technology to support large user groups & server infrastructure. He is adept at mapping client’s requirements, custom designing solutions & troubleshooting for complex Information Systems Management – Infrastructure / Project Management:
Managing the overall designing, configuration and maintenance of application servers.
Handling incident management for all incidents reported; developing management information for incidents.
Attending day-to-day hardware breakdowns; manage preventive maintenance of the computers by ensuring that hardware equipment function smoothly as well as control movement of computer equipment.
Taking care of functions related to ERP / CRM / Retail Management System (MS RMS) Implementation.
Well versed with implementing effective utilization of ITIL best practices for IT operations; well versed with ITIL Processes - Change Management, Incident Management, Configuration Management, and Problem Management.
Infrastructure Management: Ensuring application of, and compliance with, the company’s policies in administration of IT Infrastructure / Facilities after review of new hardware and accessories; assessing IT requirements of the organization in terms of software, hardware and other peripherals / products, and handle procurement of the same.
System Administrator / Networking: Responsible for user management/ server maintenance/ web server/ mail server, etc. Installing and configuring server operating systems, application software, etc. Managing disk space, user profile creation and user rights management. Establishing LAN / WAN as required by Project Lead / Customer for specified Product Demo’s.
ITIL Implementation: Meeting deadlines without compromising quality norms and adhering to SLA; responsible for process definition and implementation based on ITIL best practices. Coordinating with internal & external staff to ensure that incidents are resolved prior to breach of service level targets and making reports to analyze the incidents.
Data Centre Operations & Management: Evaluating & tacking progress of all upcoming long term strategic data centers as per approved plan. Maintaining of Enterprise Servers, Operating Systems, Clusters, File Systems, Databases & Applications.
Organization Interfacing: Liaising between organization groups (e.g. vertical management; technology practices; domains; support teams) and stakeholders at various levels. Developing and deploying key execution strategies/policies across IT systems management.
IT Strategy & Execution - Ability to define IT visions/plans at the global/enterprise level, define and source the right IT solutions to support business objective, and build cost-effective and scalable solutions that support business growth.
Vendor Sourcing/ Vendor Relations - Track record for building strong relations with the right vendors to reduce costs, improve support/service, and support strategic goals.
Leadership & Talent Development - Ability to attract and lead top IT talent, inspire excellence, and create team cultures based on performance and innovation.
|Year: 2003||Degree: BE||Subject: Computer Science||Institution: SJCE|
|Year: 1995||Degree: Diploma||Subject: Computer Science||Institution: SJCE|
|Years: 2019 to Present||Employer: Undisclosed||Title: Head IT||Department: IT|
Responsibilities:Leading after-sales services provider for handheld products like Mobile handsets, Tablets, Cameras and consumer electronics & consumer durables products including air conditioners, washing machines, refrigerators, LED/LCD TVs, etc.
1. Call center solution implementation
2. Point of Sale implementation
3. Service CRM development
4. Single point of contact with Amazon Tech team / Oneplus etc
5. SAP ERP integrated with POS
6. Microsoft Azure implementation and administration
|Years: 2012 to 2019||Employer: Flipkart india Ltd.,||Title: Director – IT and Resource Management||Department: IT|
Responsibilities:One-stop service point for all electronics, electrical and IT products. Helping households deal with their electronic and appliance related problems by offering cost effective, reliable and quick solutions.
Handled Implementation of AVAYA, Oracle EBS, Oracle Fusion, ComplainceQuest, Ginie, Transmon (Auditing), NittioLearn (LMS) and Developed / Implemented Field Management System (CRM) across the country. The company is in the consumer services business and his role is to align the IT with company’s business plans in improving the customer satisfaction and feedback, and also in providing timely services to the customer using the technology.
|Years: 2007 to 2012||Employer: Ajlan & Bros - Saudi Arabia||Title: Sr. Manager IT||Department: IT|
Responsibilities:Expert's role involved proactively communicating with organizational representatives for their IT related issues and acting as a single point of contact for IT implementation, maintenance and support. His role was also including planning, budgeting, operations and controls in line with company’s mission and objectives. Expert has deployed, managed and maintained the data center, business applications and infrastructure resources and counsel to company managers on IT Matters. Expert worked closely with the key decision makers in other functions to identify, recommend, develop, implement and support cost-effective technology solutions for all aspects of the organization. He has managed multiple internal systems and application implementation projects from their inception to successful deployment. He was responsible for the overall performance, availability and security of systems and information, and he managed and developed teams for infrastructure, application implementation and maintenance.
|Years||Country / Region||Summary|
|Years: 2007 to 2012||Country / Region: Saudi Arabia||Summary: Worked as Sr.Manager IT in Ajlan & Bros company|
|Licenses / Certifications|
ITIL v3 Certified
Microsoft® Certified Solution Associate on Windows Server 2008 (MCSA)
MCITP: Enterprise Administrator
Microsoft® Certified IT Professional (MCITP)
MCTS: Microsoft Windows Vista: Configuration
MCTS: Windows Server 2008 Active Directory: Configuration
MCTS: Windows Server 2008 Applications Infrastructure: Configuration
MCTS: Windows Server 2008 Network Infrastructure: Configuration
Microsoft® Certified Technology Specialist (MCTS)
Microsoft® Certified Systems Engineer on Microsoft Windows® Server™ 2003
Microsoft® Certified Systems Administrator on Microsoft Windows Server 2003
Microsoft® Certified Systems Administrator: Messaging on Microsoft Windows Server™ 2003
Microsoft® Certified Professional
Microsoft® Certified Desktop Support Technician (MCDST)
ORACLE 7.x Certified
|Training / Seminars|
Microsoft Great Plains ERP System
Microsoft CRM 4.0
Microsoft Great Plains Reporting System (FRX Module)
POS System (Retail Management System)
Handheld systems (Intermec)
|Track record for building strong relations with the right vendors to reduce costs, improve support/service, and support strategic goals.|