Expert Details

Expert in Sterile Compounding, USP 797/795/800, Home Infusion, TJC/ACHC/BOP Regulations, Healthcare/Change/Project Management, Acute/Hospital Pharmacy Management, Pharmacy Automation, Mail Order Pharmacy, DME

Expert ID: 733468 California, USA

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Expert is an experienced PharmD, Director of Pharmacy and Assistant Clinical Professor with 6 years of experience at small, medium, large, level 1 trauma academic, acute care and long-term acute care hospitals. She has deep experience in pharmacy operations, finance, recruitment, personnel management, leadership, evidence-based clinical medicine, regulatory (State Board of Pharmacy, TJC, DNV, DEA, CMS), sterile compounding, USP 795, USP 797, USP 800, drug purchasing/distribution, pharmacy informatics systems, training, mentorship, research and teaching.

Expert currently holds clear and active Registered Pharmacist (RPh) licenses in the states of California, Nevada, Arizona, Texas, Arizona, Louisiana, and Virginia. She has expertise in pharmacy regulations in these states.

Expert may consult nationally and internationally, and is also local to the following cities: Los Angeles, California - San Diego, California - Long Beach, California - Santa Ana, California - Anaheim, California - Riverside, California - Glendale, California - Huntington Beach, California - San Bernardino, California - Chula Vista, California

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Education

Year Degree Subject Institution
Year: 2018 Degree: MBA - Healthcare Administration Subject: Business Institution: West Texas A & M University
Year: 2012 Degree: Doctor of Pharmacy Subject: Pharmacy Institution: The University of Texas at Austin
Year: 2003 Degree: Bachelor of Engineering with Honours (Telecommunication/IT) Subject: Engineering Institution: RMIT University

Work History

Years Employer Title Department Responsibilities
Years: 2017 to 2019 Employer: Apria Healthcare Title: Vice President Department: Apria Pharmacy Network Responsibilities: • Responsibilities: led the operation and expansion (revenue/products/services) of three departments at multiple locations across USA including Apria Pharmacy Network (APN specialty mail order/home infusion/customer contact center), Central Distribution Fulfillment of Durable Medical Equipment and eCommerce Medical Equipment Fulfillment with combined revenue budgets of $30+ million and between 100 – 200 employees (pharmacists, nurses, respiratory therapists, pharmacy techs)
• Financial P&L Responsibilities/Budgeting, Turnaround Leadership/Problem Solving/Analytical/Interpersonal Skills: Developed metrics to run operations, increased Pharmacy Gross Profit Margin by 11%, reduced drugs costs by $6 million, operating costs by $1.8 million, labor costs by $1.3 million, eliminated 40% of head counts, turned a negative EBITDA into positive EBITDA business within first year in role by working closely with financial statements, eliminating redundancies (employees, processes), changing deep-rooted unproductive work culture, strategically creating centralized corporate processes, developing workflow efficiencies, negotiated contracts in partnership with corporate procurement, continually assessing profitability of product lines to enter/exit to achieve maximum profit margin and integrated teams and software systems to increase productivity and streamlined processes which also reduced errors and increase patient/internal customers satisfaction
• Clinical/Financial Growth: Established the first clinical therapeutic conversion outreach program for drugs to increase drug adherence and increase revenue by average $50/prescription (1000% increase) which involved pharmacists, physician and patient partnership
• New Product/Clinical Program Growth: Successfully led the development of a brand-new Home Infusion Program with a non-traditional semi out-sourced model by working collaboratively with and interdisciplinary team of leaders and clinical direct reports including pharmacists, dietitians, nurses, legal, government compliance, billing, IT, marketing, corporate training, managed cared, product development
• Revolutionized the DME/HME industry by strategically leading the first end to end clinical programs to escalate/de-escalate therapy in accordance with clinical standards and guidelines from Medication Therapy to Oxygen/NIV and capture denied claims to increase patients on service
• Leadership/Regulatory: Directed, guided and coached Directors/Managers virtually and onsite through an intense 6 months of departmental restructure, to successfully operate, manage and grow departments with a patient centered approach. Provided support for TJC survey to all departments.
• Partnership Growth: Co-lead $8 million in eCommerce revenue growth for 2019 with focus on innovation, research, development and implementation of new pharmacy and alternative medical products and services by executing sound business acumen to increase revenue MOM, YOY, variety of clientele, products/services portfolio range and excel as a unique and customer centric online homecare leader
Years: 2018 to Present Employer: Undisclosed Title: Pharmacist Surveyor (Contract) Department: Responsibilities: Inspect, survey, assess and provide feedback to sterile and non-sterile compounding pharmacy and hold them accountable to USP 797, PCAB and ACHC standards
Years: 2017 to Present Employer: Undisclosed Title: Founder/Consultant Pharmacist/Interim Director of Pharmacy Department: Responsibilities: • Provided contracted project-based consultation/interim leadership services to major clients:
1) Stanford Healthcare ValleyCare 01/20 - current
2) Oak Valley Hospital District 4/19 – 11/19
3) HCA Healthcare / University Hospital and Medical Center 2017
4) Aids Healthcare Foundation (Consultant) 2017
• Services provided:
• Hospital, Mail Order and Retail Pharmacy organization restructuring, turnaround management and regulatory compliance solutions strategies and implementation
• Strategic Interim pharmacy leadership, management and implementation solutions
• USP 797/800/California State Board of Pharmacy Sterile Compounding compliance management, training and development and IV Room Reconstruction Planning, Implementation and Project Management
• Project Management: Meditech drug library, Pyxis ES implementation, Omnicell Implementation, IV Room Reconstruction, IV Trailer Implementation, New Hospital Pharmacy Reconstruction, Controlled Substance Diversion and Management Program, Cactus Sink Implementation, IV Workflow Solution Implementation
• Developing / Revamping / Implementing Quality Assurance / Process Improvement Programs, MERP, P&T Meeting format, drug formulary and smart pumps management best practices
• Leadership, teambuilding, management, professional development, interviewing and interviewer skills, public speaking/presentation training, coaching and mentoring for both inpatient and outpatient/retail pharmacy directors and managers
• The Joint Commission, ACHC, Board of Pharmacy, CDPH Inspection Preparedness and regulatory compliance
Years: 2016 to 2017 Employer: Promise Healthcare Title: Interim Director of Pharmacy Department: Pharmacy Responsibilities: • 213 beds and reporting to CEO directly
• Management of day to day operations of the department by working collaboratively with physicians, nursing leadership, surgery, radiology, laboratory, cardiopulmonary, rehabilitation, PACU leadership and hospital C-suite/administration team to address pharmaceutical needs
• Successfully prepared and led pharmacy through 3 CA Board of Pharmacy inspection within one week with no citation or fines
• Successfully prepared and led the hospital through The Joint Commission Survey medication management standards with minimal findings
• Established remote order entry service initiative for after-hours coverage
• Revamped Antimicrobial Stewardship Committee and Program
• Successfully prepared for conducted Pharmacy and Therapeutics meetings where annual policies up for review and pharmacy initiatives were presented and approved
• Personally trained technicians to specialize in Sterile Compounding management, Pyxis management, Drug Purchasing concepts and leadership/management skills
• Created and updated Policies and Procedures and protocols to conform with current clinical guidelines of various disease states and got them approved through hospital committees
• Identified and provided solution to drug management and non-compliances within Radiology and Central Supply of controlled substances and high alert medications storage without pharmacy oversight
• Encouraged, promoted error reporting and reviewed errors and adverse reactions to prepare for MERP survey
• Identified and established new Performance Improvement initiatives
• Established preceptorship agreement with 4 Colleges of Pharmacy within the first month in role and precepted IPPE and APPE students successfully
• Established new crash cart protocols, trays exchange process, record keeping, supplies and management of all crash carts
• Recruited 6 new pharmacists
• Created new Senior Tech role and promoted staff internally
• Functioned as a staff/clinical pharmacist to help team in emergent situations and covered overnight calls as on call pharmacist
• Maintained drug costs per patient day, labor costs and expenses below budget despite shortage of 5 full time pharmacists while using agency staff simultaneously
• Mentored, coached, guided, supported, directed and recognized staff through performance recognition initiative through high turnover and major changes in department
• Trained and certified nurses and night supervisors in sterile compounding, drug information and management for override during closing hours of the pharmacy
Years: 2016 to 2016 Employer: Banner University Medical Center Title: Interim Senior Pharmacy Manager Department: Responsibilities: Level 1 Trauma Center, 733 beds
• Management of day to day operations of the department
• Supervise IV Rooms for USP 797/800 compliance in main pharmacy and satellite pharmacies (OR, NICU), closely keep abreast of changes, make recommendations towards compliance and best practices, and implement changes in consultation with management team and IV Room Committee
• Supervise staff /NICU staff pharmacists and technicians
• Review, make recommendations to management team and update Standard Operating Procedures, Policies and Procedures
• Collaboratively work with Pharmacy Management and other Department Leaders to identify gaps in practices and make recommendations to improve patient safety, consistency of protocols and best practices
Years: 2015 to 2015 Employer: Western Arizona Regional Medical Center Title: Interim Director of Pharmacy Services Department: Responsibilities: Accomplishments
Established cost savings and clinically best standard of practice initiatives by introduction of:
• Antibiotic Stewardship Program, Charter, Committee
• New role and recruited Clinical Pharmacy Coordinator
• IV training program and managed/proctored IV certification competency
• IV to PO per protocol
• Reduction and elimination of Ofirmev (IV Tylenol) per protocol
Responsibilities
● Oversee all pharmacy operations including planning, organizing, controlling and supervising activities according to hospital policies, standards of practice of the profession, and state and federal laws
● Manage departmental personnel including: hiring, orientating, determining workload and delegating assignments, training, monitoring, scheduling, evaluating performance, initiative corrective and disciplinary actions
● Directs departmental participation in various hospital committees to ensure appropriate representation
● Coordinated, led and presented at Pharmacy and Therapeutics Committee
Years: 2016 to Present Employer: Undisclosed Title: Clinical Assistant Professor Department: College of Pharmacy Responsibilities: Teach, educate and precept professional Doctor of Pharmacy students
Years: 2013 to 2015 Employer: Cardinal Health based at Riverside Tappahannock Hospital Title: Director of Pharmacy Department: Pharmacy Responsibilities: Accomplishments
• Reduced average monthly overtime from 4.2% to 0.7%, (1.3% below threshold)
• Led and managed drug distribution and dispensing to outpatient infusion center and technician chemo compounding training.
• Achieved compliance with USP 797, USP 800 and always led staff to follow best practice IV Admixtures Compounding
• Managed IV admixtures program, trained nurses. Proctored IV certification competency assessments
• Provided in-services in a timely manner as requested and enhanced relationships interdepartmentally
• Developed and loaded drug kits into Pyxis based on assessed needs of unit and per physician requests
Responsibilities
• Oversee all pharmacy operations as above
• Manage departmental personnel as above
• Manage the drug distribution system; worked with Pyxis, Siemens Pharmacy/Soarian, Horizon Meds Manager, unit dose dispensing
• Implement clinical programs to contain costs/provide excellence in patient care; antibiotics streamlining, IV to PO, renal dosing
• Staff and ensure health-system clinical practice is followed
• Manage formulary/inventory to control costs
• Coordinate Pharmacy and Therapeutics committee
Years: 2012 to 2013 Employer: Cardinal Health based at Glenwood Regional Medical Center Title: Residency (Inpatient Manager In Training) Department: Pharmacy Responsibilities: Accomplishments
• Represented Cardinal Health/GRMC and presented both as a guest speaker and a poster presenter at The American Society of Health System Pharmacist Midyear Clinical Meeting 2013 on a best practice project improving electronic communication between pharmacy and nursing
• Researched, reviewed and completed cost benefits and cost savings analysis of Closed System Transfer Device for Chemo Compounding. Successfully presented to C-suite and received approval for PhaSeal (BD) to be introduced to pharmacy as standard of practice in the pharmacy. Coordinated staff training and education.
• Established, coordinated, implemented innovative use of pharmacy/nursing applications at site to improve electronic communication between pharmacy and nursing. Collaboratively worked with nursing leadership, and trained nursing leaders as well as nursing staff of this new standard of practice. Improved communication and relationship between pharmacy and nursing, reduced phone calls and improved turnaround time
• Participated in preparation and have been through DNV Accreditation Survey
Responsibilities
● Trained in Pharmacy Management systems, philosophies, financial and management techniques in a structured 18 months program
● Demonstrated a high level of competency in pharmacy distributive function, knowledge of pharmacy compliance with accreditation standards, legal, regulatory and safety requirements, and knowledge of purchasing concepts
● Complied, developed and implemented pharmacy policy and procedures and quality improvement programs
● Prepared monthly financial reports and presented information to senior management
● Enhanced and shown proficiency skills in communication concepts, organization of time and duties, personnel issues, adaptability to various healthcare disciplines, situation, personalities, flexibility, concern for others, innovation and providing excellent customer focused service
Years: 2009 to 2009 Employer: The University of Texas at Austin Title: Advance Academic Assistant Department: College of Pharmacy Responsibilities: ● Teaching assistant in IV admixtures sterile compounding lab and pharmaceutics non-sterile compounding lab
● Guided students in the development of sterile compounding techniques and appropriate use of lab equipment in compliance with USP 797 and USP795
● Assessed students' sterile compounding techniques and products

International Experience

Years Country / Region Summary
Years: 2002 to 2050 Country / Region: Australia Summary: Foundation for Young Australians (philanthropy non-profit organization) Director/Member
Years: 2002 to 2002 Country / Region: Australia Summary: Vietnamese Professional Society Member
Years: 2002 to 2002 Country / Region: Australia Summary: Melbourne Linh Son Buddhist Congregation: Public Relations Manager/MC
Years: 2002 to 2002 Country / Region: Australia Summary: RMIT University: Ambassaor/Ambassador Leader
Years: 2002 to 2002 Country / Region: Australia Summary: Commonwealth Youth Forum Australian Delegate/Representative
Years: 2002 to 2002 Country / Region: Australia Summary: Australian National Youth Roundtable Delegate

Career Accomplishments

Licenses / Certifications
BPS
• Board Certified Sterile Compounding Pharmacist (BCSCP) 2019- 2026

Registered and Licensed Pharmacist
● Arizona State Board of Pharmacy, License
● Arkansas State Board of Pharmacy, License
● California Board of Pharmacy, License
● Louisiana Board of Pharmacy, License
● Nevada Board of Pharmacy, License
● Texas State Board of Pharmacy, License
● Virginia State Board of Pharmacy, License
American Pharmacist Association (APhA)
• Pharmacy Based-Immunization Delivery Certification
American Heart Association
• Basic Life Support (CPR/AED)
Professional Appointments
The New England Journal of Medicine Catalyst Insights Council 2016 - current
• Member
American College of Healthcare Executives 2016 - current
• Member
California Society of Health-System Pharmacists 2016 - current
• Member
The National Society of Leadership and Success 2016 - current
• Member
Infectious Disease Association of California 2016 - current
• Member
Virginia Society of Health-System Pharmacists (VSHP) 2014 - 2015
● Region President elect
Texas Society of Health-System Pharmacists (TSHP) 2008 - 2009
● Journal Editorial Board Member
Phi Theta Kappa Honor Society 2007 - present
International Pharmaceutical Federation
American Society of Health-System Pharmacists (ASHP) 2007 - present
• Member
• Small and Rural Hospitals Section Advisory Group Committee Member 2014 - 2015
Awards / Recognition
West Texas A & M University – College of Business
• Scholarship
The University of Texas at Austin, College of Pharmacy
● Alumni Association Scholarship
Houston Community College
● Dean’s list
● Phi Theta Kappa Honor Society
Darebin (Australia) City Council
● Nominated as Young Citizen of the Year
Publications and Patents Summary
Management Case Presentation and Poster - Presented at ASHP Mid-Year Clinical Meeting, Orlando, Florida

Language Skills

Language Proficiency
English Fully competent in reading, writing, speaking and listening
Vietnamese Fully competent in reading, writing, speaking and listening

Fields of Expertise

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