Expert Details
Sterile Compounding, USP 797/795/800, Home Infusion, TJC/ACHC/BOP Regulations, Healthcare/Change/Project Management, Acute/Hospital Pharmacy Management, Pharmacy Automation, Mail Order Pharmacy, DME
ID: 733468
California, USA
Expert currently holds clear and active Registered Pharmacist (RPh) licenses in the states of California, Nevada, Arizona, Texas, Arizona, Louisiana, and Virginia. She has expertise in pharmacy regulations in these states.
Education
| Year | Degree | Subject | Institution |
|---|---|---|---|
| Year: 2018 | Degree: MBA - Healthcare Administration | Subject: Business | Institution: West Texas A & M University |
| Year: 2012 | Degree: Doctor of Pharmacy | Subject: Pharmacy | Institution: The University of Texas at Austin |
| Year: 2003 | Degree: Bachelor of Engineering with Honours (Telecommunication/IT) | Subject: Engineering | Institution: RMIT University |
Work History
| Years | Employer | Title | Department |
|---|---|---|---|
| Years: 2017 to 2019 | Employer: Apria Healthcare | Title: Vice President | Department: Apria Pharmacy Network |
Responsibilities:• Responsibilities: led the operation and expansion (revenue/products/services) of three departments at multiple locations across USA including Apria Pharmacy Network (APN specialty mail order/home infusion/customer contact center), Central Distribution Fulfillment of Durable Medical Equipment and eCommerce Medical Equipment Fulfillment with combined revenue budgets of $30+ million and between 100 – 200 employees (pharmacists, nurses, respiratory therapists, pharmacy techs)• Financial P&L Responsibilities/Budgeting, Turnaround Leadership/Problem Solving/Analytical/Interpersonal Skills: Developed metrics to run operations, increased Pharmacy Gross Profit Margin by 11%, reduced drugs costs by $6 million, operating costs by $1.8 million, labor costs by $1.3 million, eliminated 40% of head counts, turned a negative EBITDA into positive EBITDA business within first year in role by working closely with financial statements, eliminating redundancies (employees, processes), changing deep-rooted unproductive work culture, strategically creating centralized corporate processes, developing workflow efficiencies, negotiated contracts in partnership with corporate procurement, continually assessing profitability of product lines to enter/exit to achieve maximum profit margin and integrated teams and software systems to increase productivity and streamlined processes which also reduced errors and increase patient/internal customers satisfaction • Clinical/Financial Growth: Established the first clinical therapeutic conversion outreach program for drugs to increase drug adherence and increase revenue by average $50/prescription (1000% increase) which involved pharmacists, physician and patient partnership • New Product/Clinical Program Growth: Successfully led the development of a brand-new Home Infusion Program with a non-traditional semi out-sourced model by working collaboratively with and interdisciplinary team of leaders and clinical direct reports including pharmacists, dietitians, nurses, legal, government compliance, billing, IT, marketing, corporate training, managed cared, product development • Revolutionized the DME/HME industry by strategically leading the first end to end clinical programs to escalate/de-escalate therapy in accordance with clinical standards and guidelines from Medication Therapy to Oxygen/NIV and capture denied claims to increase patients on service • Leadership/Regulatory: Directed, guided and coached Directors/Managers virtually and onsite through an intense 6 months of departmental restructure, to successfully operate, manage and grow departments with a patient centered approach. Provided support for TJC survey to all departments. • Partnership Growth: Co-lead $8 million in eCommerce revenue growth for 2019 with focus on innovation, research, development and implementation of new pharmacy and alternative medical products and services by executing sound business acumen to increase revenue MOM, YOY, variety of clientele, products/services portfolio range and excel as a unique and customer centric online homecare leader |
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| Years | Employer | Title | Department |
| Years: 2018 to Present | Employer: Undisclosed | Title: Pharmacist Surveyor (Contract) | Department: |
Responsibilities:Inspect, survey, assess and provide feedback to sterile and non-sterile compounding pharmacy and hold them accountable to USP 797, PCAB and ACHC standards |
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| Years | Employer | Title | Department |
| Years: 2017 to Present | Employer: Undisclosed | Title: Founder/Consultant Pharmacist/Interim Director of Pharmacy | Department: |
Responsibilities:• Provided contracted project-based consultation/interim leadership services to major clients:1) Stanford Healthcare ValleyCare 01/20 - current 2) Oak Valley Hospital District 4/19 – 11/19 3) HCA Healthcare / University Hospital and Medical Center 2017 4) Aids Healthcare Foundation (Consultant) 2017 • Services provided: • Hospital, Mail Order and Retail Pharmacy organization restructuring, turnaround management and regulatory compliance solutions strategies and implementation • Strategic Interim pharmacy leadership, management and implementation solutions • USP 797/800/California State Board of Pharmacy Sterile Compounding compliance management, training and development and IV Room Reconstruction Planning, Implementation and Project Management • Project Management: Meditech drug library, Pyxis ES implementation, Omnicell Implementation, IV Room Reconstruction, IV Trailer Implementation, New Hospital Pharmacy Reconstruction, Controlled Substance Diversion and Management Program, Cactus Sink Implementation, IV Workflow Solution Implementation • Developing / Revamping / Implementing Quality Assurance / Process Improvement Programs, MERP, P&T Meeting format, drug formulary and smart pumps management best practices • Leadership, teambuilding, management, professional development, interviewing and interviewer skills, public speaking/presentation training, coaching and mentoring for both inpatient and outpatient/retail pharmacy directors and managers • The Joint Commission, ACHC, Board of Pharmacy, CDPH Inspection Preparedness and regulatory compliance |
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| Years | Employer | Title | Department |
| Years: 2016 to 2017 | Employer: Promise Healthcare | Title: Interim Director of Pharmacy | Department: Pharmacy |
Responsibilities:• 213 beds and reporting to CEO directly• Management of day to day operations of the department by working collaboratively with physicians, nursing leadership, surgery, radiology, laboratory, cardiopulmonary, rehabilitation, PACU leadership and hospital C-suite/administration team to address pharmaceutical needs • Successfully prepared and led pharmacy through 3 CA Board of Pharmacy inspection within one week with no citation or fines • Successfully prepared and led the hospital through The Joint Commission Survey medication management standards with minimal findings • Established remote order entry service initiative for after-hours coverage • Revamped Antimicrobial Stewardship Committee and Program • Successfully prepared for conducted Pharmacy and Therapeutics meetings where annual policies up for review and pharmacy initiatives were presented and approved • Personally trained technicians to specialize in Sterile Compounding management, Pyxis management, Drug Purchasing concepts and leadership/management skills • Created and updated Policies and Procedures and protocols to conform with current clinical guidelines of various disease states and got them approved through hospital committees • Identified and provided solution to drug management and non-compliances within Radiology and Central Supply of controlled substances and high alert medications storage without pharmacy oversight • Encouraged, promoted error reporting and reviewed errors and adverse reactions to prepare for MERP survey • Identified and established new Performance Improvement initiatives • Established preceptorship agreement with 4 Colleges of Pharmacy within the first month in role and precepted IPPE and APPE students successfully • Established new crash cart protocols, trays exchange process, record keeping, supplies and management of all crash carts • Recruited 6 new pharmacists • Created new Senior Tech role and promoted staff internally • Functioned as a staff/clinical pharmacist to help team in emergent situations and covered overnight calls as on call pharmacist • Maintained drug costs per patient day, labor costs and expenses below budget despite shortage of 5 full time pharmacists while using agency staff simultaneously • Mentored, coached, guided, supported, directed and recognized staff through performance recognition initiative through high turnover and major changes in department • Trained and certified nurses and night supervisors in sterile compounding, drug information and management for override during closing hours of the pharmacy |
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| Years | Employer | Title | Department |
| Years: 2016 to 2016 | Employer: Banner University Medical Center | Title: Interim Senior Pharmacy Manager | Department: |
Responsibilities:Level 1 Trauma Center, 733 beds• Management of day to day operations of the department • Supervise IV Rooms for USP 797/800 compliance in main pharmacy and satellite pharmacies (OR, NICU), closely keep abreast of changes, make recommendations towards compliance and best practices, and implement changes in consultation with management team and IV Room Committee • Supervise staff /NICU staff pharmacists and technicians • Review, make recommendations to management team and update Standard Operating Procedures, Policies and Procedures • Collaboratively work with Pharmacy Management and other Department Leaders to identify gaps in practices and make recommendations to improve patient safety, consistency of protocols and best practices |
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| Years | Employer | Title | Department |
| Years: 2015 to 2015 | Employer: Western Arizona Regional Medical Center | Title: Interim Director of Pharmacy Services | Department: |
Responsibilities:AccomplishmentsEstablished cost savings and clinically best standard of practice initiatives by introduction of: • Antibiotic Stewardship Program, Charter, Committee • New role and recruited Clinical Pharmacy Coordinator • IV training program and managed/proctored IV certification competency • IV to PO per protocol • Reduction and elimination of Ofirmev (IV Tylenol) per protocol Responsibilities ● Oversee all pharmacy operations including planning, organizing, controlling and supervising activities according to hospital policies, standards of practice of the profession, and state and federal laws ● Manage departmental personnel including: hiring, orientating, determining workload and delegating assignments, training, monitoring, scheduling, evaluating performance, initiative corrective and disciplinary actions ● Directs departmental participation in various hospital committees to ensure appropriate representation ● Coordinated, led and presented at Pharmacy and Therapeutics Committee |
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| Years | Employer | Title | Department |
| Years: 2016 to Present | Employer: Undisclosed | Title: Clinical Assistant Professor | Department: College of Pharmacy |
Responsibilities:Teach, educate and precept professional Doctor of Pharmacy students |
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| Years | Employer | Title | Department |
| Years: 2013 to 2015 | Employer: Cardinal Health based at Riverside Tappahannock Hospital | Title: Director of Pharmacy | Department: Pharmacy |
Responsibilities:Accomplishments• Reduced average monthly overtime from 4.2% to 0.7%, (1.3% below threshold) • Led and managed drug distribution and dispensing to outpatient infusion center and technician chemo compounding training. • Achieved compliance with USP 797, USP 800 and always led staff to follow best practice IV Admixtures Compounding • Managed IV admixtures program, trained nurses. Proctored IV certification competency assessments • Provided in-services in a timely manner as requested and enhanced relationships interdepartmentally • Developed and loaded drug kits into Pyxis based on assessed needs of unit and per physician requests Responsibilities • Oversee all pharmacy operations as above • Manage departmental personnel as above • Manage the drug distribution system; worked with Pyxis, Siemens Pharmacy/Soarian, Horizon Meds Manager, unit dose dispensing • Implement clinical programs to contain costs/provide excellence in patient care; antibiotics streamlining, IV to PO, renal dosing • Staff and ensure health-system clinical practice is followed • Manage formulary/inventory to control costs • Coordinate Pharmacy and Therapeutics committee |
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| Years | Employer | Title | Department |
| Years: 2012 to 2013 | Employer: Cardinal Health based at Glenwood Regional Medical Center | Title: Residency (Inpatient Manager In Training) | Department: Pharmacy |
Responsibilities:Accomplishments• Represented Cardinal Health/GRMC and presented both as a guest speaker and a poster presenter at The American Society of Health System Pharmacist Midyear Clinical Meeting 2013 on a best practice project improving electronic communication between pharmacy and nursing • Researched, reviewed and completed cost benefits and cost savings analysis of Closed System Transfer Device for Chemo Compounding. Successfully presented to C-suite and received approval for PhaSeal (BD) to be introduced to pharmacy as standard of practice in the pharmacy. Coordinated staff training and education. • Established, coordinated, implemented innovative use of pharmacy/nursing applications at site to improve electronic communication between pharmacy and nursing. Collaboratively worked with nursing leadership, and trained nursing leaders as well as nursing staff of this new standard of practice. Improved communication and relationship between pharmacy and nursing, reduced phone calls and improved turnaround time • Participated in preparation and have been through DNV Accreditation Survey Responsibilities ● Trained in Pharmacy Management systems, philosophies, financial and management techniques in a structured 18 months program ● Demonstrated a high level of competency in pharmacy distributive function, knowledge of pharmacy compliance with accreditation standards, legal, regulatory and safety requirements, and knowledge of purchasing concepts ● Complied, developed and implemented pharmacy policy and procedures and quality improvement programs ● Prepared monthly financial reports and presented information to senior management ● Enhanced and shown proficiency skills in communication concepts, organization of time and duties, personnel issues, adaptability to various healthcare disciplines, situation, personalities, flexibility, concern for others, innovation and providing excellent customer focused service |
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| Years | Employer | Title | Department |
| Years: 2009 to 2009 | Employer: The University of Texas at Austin | Title: Advance Academic Assistant | Department: College of Pharmacy |
Responsibilities:● Teaching assistant in IV admixtures sterile compounding lab and pharmaceutics non-sterile compounding lab● Guided students in the development of sterile compounding techniques and appropriate use of lab equipment in compliance with USP 797 and USP795 ● Assessed students' sterile compounding techniques and products |
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International Experience
| Years | Country / Region | Summary |
|---|---|---|
| Years: 2002 to 2050 | Country / Region: Australia | Summary: Foundation for Young Australians (philanthropy non-profit organization) Director/Member |
| Years: 2002 to 2002 | Country / Region: Australia | Summary: Vietnamese Professional Society Member |
| Years: 2002 to 2002 | Country / Region: Australia | Summary: Melbourne Linh Son Buddhist Congregation: Public Relations Manager/MC |
| Years: 2002 to 2002 | Country / Region: Australia | Summary: RMIT University: Ambassaor/Ambassador Leader |
| Years: 2002 to 2002 | Country / Region: Australia | Summary: Commonwealth Youth Forum Australian Delegate/Representative |
| Years: 2002 to 2002 | Country / Region: Australia | Summary: Australian National Youth Roundtable Delegate |
Career Accomplishments
| Licenses / Certifications |
|---|
| BPS • Board Certified Sterile Compounding Pharmacist (BCSCP) 2019- 2026 Registered and Licensed Pharmacist ● Arizona State Board of Pharmacy, License ● Arkansas State Board of Pharmacy, License ● California Board of Pharmacy, License ● Louisiana Board of Pharmacy, License ● Nevada Board of Pharmacy, License ● Texas State Board of Pharmacy, License ● Virginia State Board of Pharmacy, License American Pharmacist Association (APhA) • Pharmacy Based-Immunization Delivery Certification American Heart Association • Basic Life Support (CPR/AED) |
| Professional Appointments |
|---|
| The New England Journal of Medicine Catalyst Insights Council 2016 - current • Member American College of Healthcare Executives 2016 - current • Member California Society of Health-System Pharmacists 2016 - current • Member The National Society of Leadership and Success 2016 - current • Member Infectious Disease Association of California 2016 - current • Member Virginia Society of Health-System Pharmacists (VSHP) 2014 - 2015 ● Region President elect Texas Society of Health-System Pharmacists (TSHP) 2008 - 2009 ● Journal Editorial Board Member Phi Theta Kappa Honor Society 2007 - present International Pharmaceutical Federation American Society of Health-System Pharmacists (ASHP) 2007 - present • Member • Small and Rural Hospitals Section Advisory Group Committee Member 2014 - 2015 |
| Awards / Recognition |
|---|
| West Texas A & M University – College of Business • Scholarship The University of Texas at Austin, College of Pharmacy ● Alumni Association Scholarship Houston Community College ● Dean’s list ● Phi Theta Kappa Honor Society Darebin (Australia) City Council ● Nominated as Young Citizen of the Year |
| Publications and Patents Summary |
|---|
| Management Case Presentation and Poster - Presented at ASHP Mid-Year Clinical Meeting, Orlando, Florida |
Language Skills
| Language | Proficiency |
|---|---|
| English | Fully competent in reading, writing, speaking and listening |
| Vietnamese | Fully competent in reading, writing, speaking and listening |
Fields of Expertise
education, management, pharmacy science, pharmacy facility, specialty pharmacy, recruitment strategy, professional writing, leadership, medical informatics, health care quality assurance, health care industry, health care cost control, health care management, health care, healthcare regulatory compliance, pharmaceutical inventory management, bio-clean room, aseptic pharmaceutical process validation, sterile product aseptic manufacture, pharmacy practice, pharmaceutics, pharmacy operations