Expert Details
Salesforce, CPQ, B2B, Digital Transformation, Agile based Product Lifecycle Management for Enterprise Customers
ID: 737151
Australia
Skilled in Scaled Agile deliveries with strong technical background such as Salesforce platform including CloudSense, Conga, Apttus, Oracle, BPM( Business Process Modelling) Appian, Unix, SharePoint, SqlServer.
Certified in Scaled Agile Product Owner, Scaled Agile Team, CSPO- Certified Scrum Product Owner, Salesforce Admin, Salesforce Sales Cloud, Salesforce Service Cloud, ITIL, PRINCE2 and Oracle Database Admin.
Diversified experience across US, UK, Australia & India in various industries such as Oils & Gas, Utilities & telecom.
Skills:
• Methodology- Agile, Waterfall, Scrum, KANBAN, XP
• Digital Transformation Expert
• Product Management, Product Owner
• SCRUM tools- JIRA, Confluence
• Applications- SalesForce CPQ, Conga, DocuSign, Apttus, CloudSense Spatialnet(GIS),FME, Oracle-PL/SQL, Putty, OEM,TOAD, MapGUIDE, AutoCAD, SharePoint, Appian( BPM )
• Database -Oracle, SQL SERVER, Microsoft Access
• Operating Systems- UNIX- AIX, Linux, Windows, Microsoft
• Integration Tools Oracle ODI
• Scripting -Oracle PL/SQL, Unix Shell Scripting, Bash Powershell
• Testing Tools- SOAPUI, REST,SPLUNK, FITNESSE,Selenium
• Batch Job Monitoring Tools Control M, Spring Batch, Hyperic
• ETL Tools BO/DI
• Service Management Tools BMC Remedy, Perigrene, ClearQuest, ClearCase, Infra, CMDB,JIRA, Confluence, ITIL, SalesForce Case
Education
| Year | Degree | Subject | Institution |
|---|---|---|---|
| Year: 2007 | Degree: Bachelor of Engineering | Subject: Information Technology | Institution: University |
Work History
| Years | Employer | Title | Department |
|---|---|---|---|
| Years: 2018 to Present | Employer: Undisclosed | Title: CPQ Product Owner in Salesforce | Department: Enteprise Digitisation Transformation |
Responsibilities:• Working as Agile Product Owner managing B2B Transformation Products as part of Agile delivery for Enterprise customers.• Working as Chapter Lead leading and managing Product Owners capabilities to drive Continuous Improvement Initiatives • Working on CPQ ( Configure, Price, Quote) capabilities on SalesForce platform including technologies such as CloudSense, Conga, Apttus DocuSign. • Managing 4 onshore/offshore based scrum teams ( ~40 people) for agile delivery of Transition, Migration, Integration capabilities for legacy to Digital stack transformation though CPQ journey. • Partnering with Group Owners, Other Products Owners to draft quarterly OKR and defining initiatives. • Working on the product roadmap & backlog based on prioritization with BA, Architects, Designer & delivering through Scrum Master & Feature team in sprints while encouraging cost effective solutions to meet Business outcomes. • Working with Change Management teams, UX, CX teams ( user journeys) process teams, Architects, Design teams for seamless delivery. • Participating in various workshops & Trainings facilitated by Business Readiness Team & Launch team for product rollout. • Working with BAU & operational Support teams to assess the Production Support Incident severity /defects and addressing through DevOps process for Product Lifecycle Management. • Worked on RFP for vendor selections for CPQ products, Migration activities. |
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| Years | Employer | Title | Department |
| Years: 2016 to 2018 | Employer: National Broadband Network | Title: System Specialist, Agile Product Owner | Department: |
Responsibilities:• Worked as a Product owner and Scrum Master managing the Connect MTM – A Sharepoint portal that is used by Delivery Partners Regional Deployment Teams and the Contracts & Commercial Managers to issue work, making payments, performing work etc. in Contracts & Commercial Space and also managed BPM tool - Appian to create the trackers apps and acted as a conduit between Business & IT delivery Team.• Managed the Agile delivery team including UX, BA's and provided SME guidance while acting as a voice for the customer both internally and externally ensuring that the best functional experience is delivered by following thorough understanding of SCRUM, stand-ups, retrospectives and customer-centric design. • Established streamline processes (including support) to achieve better outcomes for customers and internal stakeholders. • Prioritized among competing opportunities balancing customer needs with business priorities and articulating the rationale behind decisions and developing roadmaps to onboard new contracts on the solution as per the strategic vision based on Portfolio level Epic while maintaining the legacy solution yet seeking opportunity to migrate it onto new solution based on Prioritization. • Discovery, backlog grooming, High Level Design workshops, wireframes, UX/CX journey, planning, retro, stand-up, deployment, showcases, Playbacks, UAT). |
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| Years | Employer | Title | Department |
| Years: 2007 to 2016 | Employer: Accenture Australia | Title: System Analyst/Team Lead | Department: |
Responsibilities:Project – National Broadband Network (June 2013 – March 2016) as Application Integration SME in Melbourne, Australia• Worked as System Integration SME and Team Lead on OSS side managing onshore and Offshore Teams. • Worked on different integrated technologies such as SPATILNET, ODS,ELMS,ORACLE, Unix and Linux. • Provided support for GIS applications such as SpatialNET, Mapinfo, FME, AutoCAD. • Worked on the data of Fiber, Satellite, Wireless. • Worked on Continuous Improvements and Defining process, Incident management, Problem management, Service Management to adhere the SLA. • Worked across diversified environments such as Production, Pre-Production, Staging, Dev, UAT, SIT, BAU. • Worked closely with Stakeholders and vendors to deliver solutions though deployments. • Worked on Data archiving Strategy, analyzed the Databases to address the performance tuning and space management. • Established the effective working relationships with Accenture resources, client SMEs and 3rd party application/database support staff to in order to have the smooth project support related activities. Project – British Petroleum (Jan 2012 – June 2013) as Business Data Analyst, Database Admin, DBA Consultant in Los Angeles, USA • Worked on several platforms like Solaris, AIX, Windows and supported 20 third party applications from diversified areas like Refining, Pipelines, Supply & Optimization. • Engaged in Importing, cleaning, transforming, validating data for decision making purposes • Co-coordinated with different teams from several organization like TCS, Infosys, Wipro & IBM for the collaborative efforts in the project along with client team • Actively involved in creation of designs ( Functional & Technical) for all applications. • Implemented best practices for the migrations for SQL Server and ORACLE. • Installed the databases of several versions for ORACLE & SQL Server • Involved in all DBA activities such as migration of databases using RMAN, worked on backups, restores, recovery models, database shrink operations. • Established effective working relationships with Accenture resources, client SMEs and 3rd party application/database support staff to fully understand the solution design and implementation for the successful seamless migration. Project – EDF Energy (Jan 2010 – Dec 2011) as Database Admin, DBA Consultant in London, UK Worked for one of the Utilities (Electricity & Gas – Retail/Producer) industry giants of U.K. for an application Maintenance Project as Oracle DBA. • Supported several applications for about 120 databases of SAP production & non production environment of supply, MOP BI,PI & CRM being DBA in the project. • Co-coordinated with different teams in the project since the release phase of the project. • Actively involved during release of the project in extended hours. • Provided on-call production database support 24 X 7 and application post-go-live support. • Involved in all the dress rehearsals. • Regularly addressed the server spaces and other infrastructure issues • Actively involved in Database patching activities • Worked on all DBA scheduled & planned activities. Project – Reliant Energy (Jun 2007 – Dec 2009) as Software Engineer in Houston, USA • Worked across DataWarehouse environments • Worked on ETL Technologies • Gained functional knowledge of unregulated Market in and around Texas • Effectively managed the resources in a project where the Workload is very high and also very business critical without any conflicts. • Accomplished the improvement on the co operative and collaborative efforts of the Team members by building good relationships. • Analyzed system vulnerabilities and collaborated with IT and business teams to eliminate vulnerabilities in support of internal and external audits. • Developed solutions by preparing and evaluating alternative workflow options. |
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Career Accomplishments
| Licenses / Certifications |
|---|
| o Salesforce Admin Certified o Salesforce Sales Cloud Certified o Salesforce Service Admin Certified o Certified Scrum product Owner ( CSPO) o Scaled Agile Product Owner/Product Management ( SAFe PMPO) o Scaled Agile Team Certification ( SAFe Teams) o Oracle Certification (OCP) 11G o ITIL Foundation Certification o Accenture Advanced Enterprise Solution (AAES) Certification o Energy Industry Certification o Oracle Certification (OCP) 9I o Utilities Domain certification o Cyber Law Certification, from Asian school of cyber Law o Project In Controlled Environment ( PRINCE2) |
| Awards / Recognition |
|---|
| o Employer Half Yearly awards o Employer Quarterly awards o Consistent high ratings in appraisals. o Nbn monthly high performer awards o Accenture Celebrating Excellence awards o Accenture Outperform awards o Addo Agnito Awards o ASE Achiever's award for outstanding performance o Several Celebrating Performance Awards o Awarded first place in Engineering in information technology |