Expert Details

Expert in Technology (IT) Related Projects: Implementation, Operations, and Services

Expert ID: 731725 Oregon, USA

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Expert has lived and worked around the globe, enriching his life tremendously as well as given him significant experience advising and/or delivering on large-scale technology endeavours working for various large corporations and giants in the industry or their clients. Over the last few years, his skill set, and experience has been honed towards business service management and delivery. He sees himself as a technologist or architect coordinating a group of activities and resources to facilitate a specific outcome. He has a solid technical background and foundation established by working his way up the technology lattice established from years of experience in the industry.

His client’s pursuits, endeavours, and delivery activities are his first priorities. He has managed and operated various international IT operations, departments or projects and was then required to recommend software, hardware, applications, tools, or technology related services to enhance either the organization, client, process, or toolset.

Expert has gained skills and capabilities that allow him to drive into any advanced or newly developed technological tool, application, solutions or service, to fruition by applying his experience and leading teams of talented individuals with common goals in order to deliver above expected outcomes that are both repeatable and long lasting.

Expert may consult nationally and internationally, and is also local to the following cities: Portland, Oregon - Salem, Oregon - Gresham, Oregon - Beaverton, Oregon - Hillsboro, Oregon - Vancouver, Washington - Yakima, Washington

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Education

Year Degree Subject Institution
Year: 1998 Degree: B.Eng Mechanical (incomplete) Subject: Mechanical engineering Institution: University of Johannesburg (RAU)
Year: 2012 Degree: Certification Subject: TOGAF v9 enterprise architecture Institution: Open group
Year: 2010 Degree: Certification Subject: ITIL v 3 IT Services Management Institution:
Year: 2005 Degree: Certification Subject: CCNA Cisco routers and switches Institution: Cisco systems
Year: Degree: Certification Subject: CCNA Institution:

Work History

Years Employer Title Department Responsibilities
Years: 2013 to Present Employer: Undisclosed Title: Independent Consultant Department: Responsibilities: Provides independent advisory/consulting services in Technology and Projects for clients around the globe. Core focus has been advisory/consulting related engagements around operations, strategies, products, roadmaps, Architecture and Infrastructure, including Technical Infrastructure like Unified Communications, cloud computing, virtualization, solutions architecture, technical writing, IT Operations, IT Services Management, and Data Centre related technologies. Activities include: Start-up business management, Sales and Social Marketing, Proposal & Pursuit Management, Thought Leadership development, Project Management, Business Development, Business Strategy & Marketing, IT Services Management (ITSM), Application Rationalization and Optimization, Network Architecture, Voice Communication, Portal Architecture design, Research, Enterprise Architecture, Infrastructure Architecture, Technical Architecture, Functional Requirements, Technical specification.
Years: 2012 to 2013 Employer: Pricewaterhouse Coopers Australia Title: Manager Advisory Department: Advisory - Technology Responsibilities: Delivered in the Technology and Projects advisory/consulting practice under Strategy, Architecture & Infrastructure. Core focus was Unified Communications, Technical, Infrastructure & solutions architecture, IT Operations, and Data Centre related technologies. PwC was named a leader in business consulting services in the worldwide, Americas, and Europe, Middle East and Africa markets, according to the 2012 IDC MarketScape reports. Delivered for a Police department (Law enforcement), Victoria Health (Health /Cancer), and ActweAGL (Energy). Activities include: Proposal & Pursuit Management, Thought Leadership development, Project Management, IT Services Management (ITSM), Application Rationalization an Optimization, Network Architecture, Voice Communication, Portal Architecture design, Research, Enterprise Architecture, Infrastructure Architecture, Technical Architecture, Functional Requirements, Technical specification.
Years: 2007 to 2012 Employer: Deloitte Consulting (US and South Africa) Title: Senior Consultant Department: Advisory - Technology Responsibilities: Provide advisory/consulting service within the Technology Strategy and Architecture service area within Deloitte Consulting Technology. Focused on IT Operations, Virtualization, Platform, Infrastructure and architecture for the enterprise. Deloitte was recognized as a leader among organizations offering business technology transformation services by Forrester Research Inc., in its report The Forrester Wave™: Business Technology Transformation, Q3 2012. Activities include: Proposal & Pursuit Management, Thought Leadership development, Project Management, Stakeholder management, Develop strategies, roadmaps and approaches, IT Services Management (ITSM), Application Rationalization tool enhancement, e-commerce re-platform and hosting, Research, Total Cost of Ownership (TCO), ICT Operations Management, Business Process Optimization/development, Network Architecture implementation, services & deployment management, Hosted Voice & Unified Communication, SaaS, PaaS, IaaS, Cloud computing, Virtualization, Green IT, Requirements gathering, Infrastructure Architecture, Technical Architecture, Functional Requirements, Technical specification, Product Development, Enterprise Architecture; Generators, Cable infrastructure, Patch Rooms and Data Centre requirements & specifications.
Years: 2006 to 2007 Employer: MASANA TECHNOLOGIES SOUTH AFRICA Title: ANAGEMENT IT SOLUTIONS ARCHITECT / VOICE SYSTEMS ENGINEER Department: Responsibilities: Masana was part of the PEU Financial group and was the chosen IT strategic partner for the Council of the City of Johannesburg. Masana is in the business of delivering tangible business value through the provision of IT services. Delivered on Programme Phakama a Customer Interface Value Chain (CIVC) for the City of Johannesburg. Programme project initiated to enhance the City of Johannesburg’s level of service to fulfill the cities vision of making Johannesburg a world-class city in which all citizens will be able to enjoy increased prosperity and quality of life by 2030. Multi-million dollar contract implementing SAP. Activities include: Project Management, Stakeholder management, Systems Integration IT Services Management (ITSM), ICT Operations Management, Business Process, Network Architecture and services management, Hosted Voice Communication, Requirements gathering, Technical architecture, Systems Integration, Network Access, Architecture implementation & deployment, and Enterprise based Architecture. Oversee the overall Application and Technical Architecture for the Multi-site Multi-channel Contact Centre; oversee the mySAP CRM and Contact Centre Integration streams of work; Assists and compiled Business Process Design Documents for the CIVC Stream. Facilitates meetings and workshops; Manages and executes the infrastructure Audit/assessment, Managed the scoping, design and implementation of the new Contact Centre(s), Compiled Technical and Functional requirements as well as developed RFP documentation for procurement;
Years: 2004 to 2006 Employer: Alcatel-Lucent (New Zealand) Title: IT/NETWORK/COMPUTER SYSTEMS ENGINEER Department: Responsibilities: Now known as Alcatel-Lucent, was deployed in the Integration and Service division, Alcatel Network Operation Centre for Telecom NZ based in Hamilton. Telecom New Zealand Group provides a full range of internet, data, voice, mobile and fixed line calling services for customers in Australia and New Zealand; Technologies includes related Alcatel ATM, Nokia/Alcatel DSLAM’s, Cisco Systems, Riverstone & OMNI core Switches, Colubris Networks (New Zealand WiFi Hotspots), Juniper Networks Core, Edge and Distribution network.
• Activities include: Manage the network surveillance, Establish and migrate surveillance of AAPT IP network operation from Melbourne Australia into the Telecom New Zealand Ltd Network Operation Centre (NOC), Level 3 support, while maintaining and managing +/- 250 (core, distribution and edge) Cisco and Juniper related devices, Thought Leadership development, Project Management, Stakeholder management, IT Services Management (ITSM), Application, Process and tool optimization (internal), platform and hosting, ICT Operations Management, Business Process Optimization, Network Architecture and services management, Carrier Voice and data Services, Requirements gathering, Technical specification, Infrastructure Deployment, Maintenance and Monitoring, Product Development, Network Access Architecture implementation & deployment for NGN (Next Generation Networks) network infrastructure.
Years: 2000 to 2004 Employer: Logitel Telecom South Africa Title: IT/VOICE ENGINEER / MANAGEMENT Department: Responsibilities: Logitel was the sole importer/suppliers of digital NEC / Nitsuko branded Voice Communication products in South Africa. Services included, Sales and support of PBX’s and complementary voice equipment in the field i.e. telephone management software, logging systems, voice recording, call center and contact center services. Logitel also designed and manufactured on-site various telephonic components including lightning protection, voice logging equipment and PBX PC boards. Logitel was also one of the first analogue PBX manufacturers that locally designed and manufactured an analogue PABX that was sold to the Africa and European markets. Started as a technician/engineer, soldering/testing at component level and was directly involved with the manufacturing and testing. Became a Voice technician/engineer commissioning and implementing PBX equipment for clients. When digital Voice over IP boomed and was considered bleeding edge, then moved into the IT department to focus on integrating digital voice solutions into our PBX range of products, as well as supporting and managing IT facilities and services including infrastructure, architecture and network (internal and clients). Ensured that Logitel obtained Cisco Premier Partnership in June 2001) at the height of the VoIP market trends, to have credibility in the market place and be able to procure and supply Cisco Voice based products. Preparations, commissioning and installation of digital PBX’s on client premises. Activities include: Project Management, Stakeholder management, IT Services Management (ITSM), Voice integration, Voice over IP (VoIP) architecture design implementation and integration, PBX and related product support and maintenance, Voice Logging / recording, Telephony management systems, Remote maintenance monitoring and alarm management, Provide training to staff and clients, Sourcing, Procurement, Pre-sales and Post sales support, ICT Operations Management, Business Process Optimization, Network Architecture and services management, Voice Communication, Functional Requirements gathering, Technical specification, Technology research, Product Development, Network Access Architecture implementation & deployment, and Enterprise Architecture.
Years: 2003 to 2003 Employer: BUSINESS AND COMMUNICATION TECHNOLOGIES (COMMUNICATIONS) Title: Manager Special Projects Department: Responsibilities: BCT was an outsource company that managed large scale computing, networking and support services. Activities include: Managed special projects (full project life-cycle), deployment, integration and assessment of Voice over IP (VoIP) products. Implementation and Integration, research on relevant bleeding and leading technologies for services/product development, Training staff and clients, Computing administration (Data center, LAN, WAN and VoIP (Voice over Internet Protocol) Proposal & Pursuit Management, IT Services Management (ITSM), ICT Operations Management, Business Process Optimization, Voice Communication, Requirements gathering, Technical specification, Product/services Development, Network Architecture implementation & deployment.
Years: 2003 to 2004 Employer: GECKO NETWORKS (ADVISORY) - SOLE PROPRIETOR Title: SOLE PROPRIETOR Department: Responsibilities: As a small business owner, gained valuable learning experience about own entrepreneurial spirit, and trade secrets of running and establishing a business.
Activities include: Managed all special projects, deployment, assessment of Voice over IP (VoIP) products Implementation and Integration, research.

Government Experience

Years Agency Role Description
Years: 2013 to 2013 Agency: Law enforcement agency (Melbourne Australia) Role: Manager ITSM SME Description: ITSM - Service model, RFT RFP for full IT services contract renewal (all IT outsourced to vendors)
Years: 2009 to 2010 Agency: Law enforcement agency (Pretoria, South Africa) Role: ICT Operations Manager, Senior Consultant Description: Focused on IT Operations, Virtualization, Platform, Infrastructure and architecture for the enterprise. Roadmap and strategy development, execution and management of all ICT operations for a national footprint. Replatforming, service Desk, process redesign, datacenter build and deployment, services enablement, procurement and budget development.
Years: 2006 to 2007 Agency: The City of Johannesburg (South Africa) Role: MANAGEMENT IT SOLUTIONS ARCHITECT Description:
Years: 2012 to 2013 Agency: Victoria Health Role: Manager - SME portal development Description: Portal development and feasibility assessment to consolidate multiple organizations and platforms containing similar data and tools.

International Experience

Years Country / Region Summary
Years: 2010 to 2012 Country / Region: United States Summary: Activities include: Proposal & Pursuit Management, Thought Leadership Development, Project Management, Stakeholder Management, Development Strategies, roadmaps and approaches, IT Services Management (ITSM), Application Rationalization tool enhancement, e-commerce re-platform and hosting, Research, Total Cost of Ownership (TCO), ICT Operations Management, Business Process Optimization/development, Network Architecture implementation, services & deployment management, Hosted Voice & Unified Communication, SaaS, PaaS, IaaS, Cloud computing, Virtualization, Green IT, Requirements gathering, Infrastructure Architecture, Technical Architecture, Functional Requirements, Technical specification, Product Development, Enterprise Architecture; Generators, Cable infrastructure, Patch Rooms and Data Centre requirements & specifications.
Years: 2012 to 2013 Country / Region: Australia Summary: Activities include: Proposal & Pursuit Management, Thought Leadership Development, Project Management, IT Services Management (ITSM), Application Rationalization And Optimization, Network Architecture, Voice Communication, Portal Architecture Design, Research, Enterprise Architecture, Infrastructure Architecture, Technical Architecture, Functional Requirements, Technical Specification.
Years: 2006 to 2010 Country / Region: South Africa Summary: Activities include: Proposal & Pursuit Management, Thought Leadership Development, Project Management, Stakeholder Management, Develop Strategies, Roadmaps & Approaches, IT Services Management (ITSM), Application Rationalization Tool Enhancement, e-Commerce Re-Platform & Hosting, Research, Total Cost of Ownership (TCO), ICT Operations Management, Business Process Optimization/Development, Network Architecture Implementation, Services & Deployment Management, Hosted Voice & Unified Communication, SaaS, PaaS, IaaS, Cloud Computing, Virtualization, Green IT, Requirements Gathering, Infrastructure Architecture, Technical Architecture, Functional Requirements, Technical Specification, Product Development, Enterprise Architecture, Generators, Cable Infrastructure, Patch Rooms and Data Centre Requirements & Specifications.
Years: 2004 to 2006 Country / Region: New Zealand Summary: Activities include: Manage the network surveillance, establish and migrate surveillance of AAPT IP network operation from Melbourne Australia into the Telecom New Zealand Ltd Network Operation Centre (NOC), Level 3 support, while maintaining and managing +/- 250 (core, distribution and edge) Cisco and Juniper related devices, Thought Leadership Development, Project Management, Stakeholder Management, IT Services Management (ITSM), Application, Process and Tool Optimization (internal), Platform and Hosting, ICT Operations Management, Business Process Optimization, Network Architecture and Services Management, Carrier Voice and Data Services, Requirements Gathering, Technical Specification, Infrastructure Deployment, Maintenance and Monitoring, Product Development, Network Access Architecture Implementation & Deployment for NGN (Next Generation Networks) Network Infrastructure.
Years: 2000 to 2004 Country / Region: South Africa Summary: Project Management, Stakeholder Management, IT Services Management (ITSM), Voice Integration, Voice Over IP (VoIP) Architecture Design Implementation and Integration, PBX and Related Product Support and Maintenance, Voice Logging / Recording, Telephony Management Systems, Remote Maintenance Monitoring and Alarm Management, Provide training to staff and clients, Sourcing, Procurement, Pre-Sales and Post Sales Support, ICT Operations Management, Business Process Optimization, Network Architecture and Services Management, Voice Communication, Functional Requirements Gathering, Technical Specification, Technology Research, Product Development, Network Access Architecture Implementation & Deployment, and Enterprise Architecture.

Career Accomplishments

Associations / Societies
Open Group
Licenses / Certifications
TOGAF v9
ITIL v3
Publications and Patents Summary
Risk and TCO in single and multivendor networks

Additional Experience

Training / Seminars
Togaf v9 - internal company training for staff that will be certifying as a Togaf 9 practitioner. ITSM - ITIL based information on various levels to staff and clients
Virtualization - VMware and other tools of the trade PBX user manuals and technical documentation and training on new systems Various brown bag sessions at client or employer offices
Vendor Selection
Outsourcing or vendor specification and selection via RFx or pre-selected suppliers for full IT solution, including but not limited to: operations, services desks, hardware, software networking, building, etc.
Marketing Experience
Technology in general all areas. Expert has a 14 year technical experience background with seven years of consulting services, provided to many large corporations while working for two of the largest consulting/advisory firms in the world. Although all IT is agnostic of industry, he does have specific experience in the following industries: Management / Business Consulting Services, Telecommunications, Technology and Media, Manufacturing and Mining, Financial Services, Health care, Public Sector (Government and Local).
Other Relevant Experience
MANAGEMENT & LEADERSHIP: Management attributes gained during business delivery and management consulting services, especially over the last seven years, which included two of the Big 4 consultancy firms (Deloitte and PwC). Managed large-scale technology projects, technical streams/teams, SMEs, systems engineers, architects as well as vendors and manufacturers.
COMMUNICATION: In the business consulting organization, Expert gained invaluable formal (training) and informal (coaching) hands-on expertise to present to clients, interact with customers, interview clients, run workshops and steering committees. He has presented or communicated at various levels including, but not limited to, C-level management, stakeholders, committees, project teams, operational staff, and vendors/integrators.
SALES: Proposal development and responses, pre-sales, and post sales activities. Expert has been involved or managed full lifecycle of tenders/bids/proposals from initiations to adjudication. Prepared and built sales sheets, thought leadership documents, Whitepapers, trained staff and sold products/services.
TECHNOLOGY: Project Management, ICT Operations Management, Staff and Project Management, IT Services Management, Procurement, Asset Management. Development of IT Strategy, Roadmaps, Guiding Principles, Standards, Specifications, and Procedures.
Assessments: Application Rationalization, Capacity Planning, Life-cycle Management, Project Accelerations.
Optimization of: Process, Deployment, Development, Data Center, Network, Management, Monitoring Service Desk, ICT Operations, Scoped, Design
Implemented and/or operate: Applications, Greenfields Data Centers, Networks, Voice / PABX Platforms
Analyzing and Reshaping of Environments: Re-platform, Hosting Environments, Infrastructure Moves, Configuring, Managing, Monitoring and Maintaining of Product Specific Solutions Computing, Application, Infrastructure or Services.

Language Skills

Language Proficiency
English Business and Everyday
Afrikaans Native Language

Fields of Expertise

architectural design, architectural standard, business analysis, business strategy, industry standard architecture, information technology management, management consulting, service organization, project management, technology management, Information technology outsourcing, enterprise software, business model, cloud computing, project management software, software architecture, project finance, disaster recovery planning, network technology, project risk management, design management, business process management, business, gap analysis, wireless communications service, business plan, business development, business startup, small business, systems integration, application service provider, personal computer troubleshooting, project execution planning, project review, business management, broadband integrated services digital network, digital communications network architecture, computer system disaster recovery planning, project assessment, client/server computing, computer office automation, disk operating system-based TCP/IP software, proposal writing, software selection, system analysis, project scheduling software, project planning software, computer network standard, digital telecommunication, servicing, computer system reliability improvement, competitive analysis, project cost engineering, enterprise application integration, computer system integration, facility design, call center operation development, telephone-computer service integration, specification documentation process, application software, equipment failure analysis, disaster planning, management service organization, service, analysis, research and development management, project management software selection, information system high level architecture, extended industry-standard architecture, high-performance computing, computer communication, integration, business system design, information technology, open-system architecture, client/server architecture, design process, computer equipment, digital communication, technology, computer technology, computer, computer hardware, systems network architecture, software project management, project scheduling, project planning, planning, capacity planning, network architecture, information system, information management, network, computer software, computer network, computer architecture, client/server database access software, business process re-engineering

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