Expert Details

Expert in Telecommunications

Expert ID: 732993 Indiana, USA

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Expert has over 15 years’ experience developing telecommunications solutions for organizations. He has assisted hundreds of companies with telecommunications needs. These have included digital, VoIP and hybrid systems, utilizing analog, digital and SIP Trunking. He has helped companies migrate from analog to digital and then to IP based system.

Expert has assisted multi-location organizations by working with networking systems together to remote shelves and to survivable remote media gateways. He has also designed and obtained quotes for numerous WAN solutions (typically MPLS today) as well as local trunking, long distance and internet.

As businesses and organizations have become more complex, Expert has also worked with call centers and full contact centers. Whether the organization needs IVRs, Speech Recognition, ACD, Intelligent (Skills-Based) Call Routing, Real-Time and Historical Reporting and call recording with analytics; or the need to integrate and deliver the same capabilities for other forms of media: email, web-chat, fax, SMS text messaging.

Expert has developed solutions for virtually every industry, including: healthcare (doctor's offices to hospitals), professional services (legal, accounting, insurance, real estate, etc.), manufacturing, logistics, non-profit, financial services, dealerships, and many others.

His 13 years of consulting engineering experience have afforded Expert the development of a systematic approach to problem solving and solution development. This background has proven invaluable to meeting customer expectations through comprehensive documentation to delivering of timely, tangible results.

Expert may consult nationally and internationally, and is also local to the following cities: Indianapolis, Indiana - Fort Wayne, Indiana - Bloomington, Indiana - Muncie, Indiana - Anderson, Indiana - Terre Haute, Indiana - Lafayette, Indiana - Cincinnati, Ohio - Hamilton, Ohio - Middletown, Ohio

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Education

Year Degree Subject Institution
Year: 1987 Degree: BS Engineering Subject: Civil Engineering Institution: Rose-Hulman Institute of Technology

Work History

Years Employer Title Department Responsibilities
Years: 2013 to Present Employer: Undisclosed Title: Senior Account Executive Department: Responsibilities: Outside Sales
Years: 2003 to 2013 Employer: US Voice & Data Title: Senior Account Executive Department: Responsibilities: Outside Sales
Years: 2000 to 2003 Employer: Inter-Tel Technologies Title: Account Executive Department: Responsibilities: Outside Sales
Years: 1987 to 2000 Employer: Tank Industry Consultants Title: Vice President, Principal and Partner Department: Responsibilities: Principal Engineer, Project Management, Sales, Insurance, Contract Negotiations

Career Accomplishments

Licenses / Certifications
Registered Professional Engineer (Indiana and Illinois) - Licensed in 1992
Awards / Recognition
President's Club Winner

Fields of Expertise

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