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Expert has over 15 years’ experience developing telecommunications solutions for organizations. He has assisted hundreds of companies with telecommunications needs. These have included digital, VoIP and hybrid systems, utilizing analog, digital and SIP Trunking. He has helped companies migrate from analog to digital and then to IP based system.

Expert has assisted multi-location organizations by working with networking systems together to remote shelves and to survivable remote media gateways. He has also designed and obtained quotes for numerous WAN solutions (typically MPLS today) as well as local trunking, long distance and internet.

As businesses and organizations have become more complex, Expert has also worked with call centers and full contact centers. Whether the organization needs IVRs, Speech Recognition, ACD, Intelligent (Skills-Based) Call Routing, Real-Time and Historical Reporting and call recording with analytics; or the need to integrate and deliver the same capabilities for other forms of media: email, web-chat, fax, SMS text messaging.

Expert has developed solutions for virtually every industry, including: healthcare (doctor's offices to hospitals), professional services (legal, accounting, insurance, real estate, etc.), manufacturing, logistics, non-profit, financial services, dealerships, and many others.

His 13 years of consulting engineering experience have afforded Expert the development of a systematic approach to problem solving and solution development. This background has proven invaluable to meeting customer expectations through comprehensive documentation to delivering of timely, tangible results.