Expert in Telecommunications
Expert has assisted multi-location organizations by working with networking systems together to remote shelves and to survivable remote media gateways. He has also designed and obtained quotes for numerous WAN solutions (typically MPLS today) as well as local trunking, long distance and internet.
As businesses and organizations have become more complex, Expert has also worked with call centers and full contact centers. Whether the organization needs IVRs, Speech Recognition, ACD, Intelligent (Skills-Based) Call Routing, Real-Time and Historical Reporting and call recording with analytics; or the need to integrate and deliver the same capabilities for other forms of media: email, web-chat, fax, SMS text messaging.
Expert has developed solutions for virtually every industry, including: healthcare (doctor's offices to hospitals), professional services (legal, accounting, insurance, real estate, etc.), manufacturing, logistics, non-profit, financial services, dealerships, and many others.
His 13 years of consulting engineering experience have afforded Expert the development of a systematic approach to problem solving and solution development. This background has proven invaluable to meeting customer expectations through comprehensive documentation to delivering of timely, tangible results.
Expert may consult nationally and internationally, and is also local to the following cities: Indianapolis, Indiana - Fort Wayne, Indiana - Bloomington, Indiana - Muncie, Indiana - Anderson, Indiana - Terre Haute, Indiana - Lafayette, Indiana - Cincinnati, Ohio - Hamilton, Ohio - Middletown, Ohio
|Year: 1987||Degree: BS Engineering||Subject: Civil Engineering||Institution: Rose-Hulman Institute of Technology|
|Years: 2013 to Present||Employer: Undisclosed||Title: Senior Account Executive||Department:||Responsibilities: Outside Sales|
|Years: 2003 to 2013||Employer: US Voice & Data||Title: Senior Account Executive||Department:||Responsibilities: Outside Sales|
|Years: 2000 to 2003||Employer: Inter-Tel Technologies||Title: Account Executive||Department:||Responsibilities: Outside Sales|
|Years: 1987 to 2000||Employer: Tank Industry Consultants||Title: Vice President, Principal and Partner||Department:||Responsibilities: Principal Engineer, Project Management, Sales, Insurance, Contract Negotiations|
|Licenses / Certifications|
|Registered Professional Engineer (Indiana and Illinois) - Licensed in 1992|
|Awards / Recognition|
|President's Club Winner|