Expert Details
Telematics
ID: 733550
United Kingdom
Expert is a highly driven Senior Manager with 20+ years of management and consulting experience within the Telecommunication, Telematics/IOT and Satellite Industries. He specializes in IT Service Management, ITIL Frameworks, Telematic Services, Remote Diagnostic Services, and a range of other specialties.
Prior to his current role, Expert was the IT Director from October 2011 - July 2012. During this period he has directed and executed the launch of 7 Telematics programs.
Education
| Year | Degree | Subject | Institution |
|---|---|---|---|
| Year: 1994 | Degree: Laurea | Subject: Astrophysics | Institution: University of Rome - La Sapienza |
Work History
| Years | Employer | Title | Department |
|---|---|---|---|
| Years: 2012 to Present | Employer: Undisclosed | Title: Head of UK & IE Operations | Department: Operation |
Responsibilities:Expert assumed direct responsibility for the Business Operations, including the management of the UK Service Centre and of all the Partners across the UK and Ireland.Direct responsibility for the Business Operations, including the management of Service Centre and of all the Partners across UK & Ireland (G4S, RsConnect, eDrive, Diareyes). He is responsible for day-to-day decisions and he is managing the Operations for 10 different Insurance Telematics Programs, including international programs in Belgium and Switzerland, with a direct P&L responsibility. He is also managing the current Business Development in UK of company's specialized in the Car Sharing Market. He is a member of the Sharing Economy UK ‘SEUK’ and he has successfully managed the launch of the 1st UK P2P Car Sharing program in UK. He is also in charge of department budgets and risks assessment ensuring the appropriate strategies are in place. He also oversees the employment process and evaluation and ensures ”the right people at the right place”. During the past years has successfully implemented a review of all B2B2C Operations and IT processes, to increment the programmes total quality and the cost efficiency, directly reflected in an OpEx reduction of more than 30%, within a timeframe of 2 years. He has supported, from the Operational and Technical point of view, the renewal and the definitions of Contracts with all the UK&IRL Customers (Admiral, Insure the Box, MCL, Hastings Direct, Igo4, LeasePlan Corporate, LV, Policywise, Autonet, Fresh...) and he is responsible for the definition and management of the Contracts with Partners. Delivered a new Telematics Self-Install program (1st time in UK) with impressive performance in quality and cost: - average installation time: -45%, - anomaly rate < 0.5% - overall cost: - 35% Responsible for the Presales activities in the UK and Ireland Territory, including IT solutions design and OPS processes definition. Supported the development of a Digital Marketing Strategy and Communications about the End-User Webs and APPs and within the B2P products. Key stakeholder in the process design of the new IT systems, such as the new CRM, the new SAP and the EAI systems. |
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| Years | Employer | Title | Department |
| Years: 2011 to 2012 | Employer: Boston/ Rp,e | Title: US IT Director | Department: |
Responsibilities:Developed an Information Technology strategy, jointly with key stakeholders, to starting up the new US branch.Directed and executed the launch of several Telematics programs, including the end user websites, based on the OBD2 technology: Liberty Mutual, Safeco, Hartford, AAA, DTRIC, Nationwide and Teen; with a margin of USD 20.0 M over 3 years. Supported the development of the Programs Digital Marketing Strategy and Communications |
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| Years | Employer | Title | Department |
| Years: 2008 to 2011 | Employer: Opera 21 | Title: Head of Industry, telecom & Transportation Delivery Unit- Rome | Department: |
Responsibilities:Designed and executed the strategy to increase the results of the unit (average of 35 FTE) and of the customer satisfaction for the IT& Consultancy Services provided (unit’s revenue of about EUR 3.6 M). Directed and managed all the services provided to the Major Accounts (Octo Telematics, Seicos - Finmeccanica Group, TSF - Almaviva Group, Wind) and Partners (Value Team, Visiant, Tieto, Pirelli RE). Implemented programs to improve the quality and productivity, including resource planning, employees re-training and new best practice in the IT Governance and Service Management, including ITIL, ISO20K and Outsourcing. Created and developed several Centres of Excellence (COE) about professional skills and technology-related, such as SharePoint, Siebel, DataStage and Java. Obtained a Business Unit gross annual margin of more than 30%. Directly responsible for the Sales strategy and Account Relationship with the Customers and Partners key stakeholders. |
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| Years | Employer | Title | Department |
| Years: 2008 to 2008 | Employer: Wind | Title: IT Senior Manager | Department: Rome |
Responsibilities:Responsible for the analysis and implementation of the IT processes and of all IT Applications (CRM, Billing, Fraud, Mediation…) involved in the new Mobile Virtual Network Operator (MVNO) projects. The entire new MVNO Platform was released in less than 1year. |
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| Years | Employer | Title | Department |
| Years: 2006 to 2007 | Employer: Wind | Title: Head of Integration Test & Configuration Unit | Department: Rome, Milan, Ivrea |
Responsibilities:Defined and executed a short-term strategy to move the test phase of all Wind IT applications, from the IT development Unit to the newly born Integration Test & Configuration Unit.Introduced new Tools and KPI to improve the SW quality and new Processes to support the Test design and the Test execution activities, and to support the Configuration and Performance Management. |
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| Years | Employer | Title | Department |
| Years: 2004 to 2006 | Employer: Wind | Title: Head of Governance Center | Department: |
Responsibilities:Established a new unit, in the IT Operation Department, to support the alignment of the IT roadmap with the Businessesrequirements and Market evolutions. Implemented all new IT Ops Governance Processes to support the Business Planning, Budgeting and Contracts Management and the execution of the internal Projects. Engaged by the IT director, in a special project for IT Operations Outsourcing/Insourcing evaluation. Involved in this evaluation about 180 FTE and EUR 80.0 M of OpEx. As a result of the project has defined and implemented, jointly with the Senior Directors and company major stakeholders, an internal cost reduction and reorganization Program lowering,in 3 years time, the Department OpEx from €80M to €45M . Introduced the Asset and License management best practices improving the cost control and HW & SW maintenance contracts renewal. |
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| Years | Employer | Title | Department |
| Years: 2002 to 2004 | Employer: Wind | Title: IT Manager | Department: Rome |
Responsibilities:Responsible for the planning & control and for SW configurations within the Ex-BLU systems. Senior Project Manager andresponsible for the Customers Migration of the IT systems from BLU to WIND. Responsible for the improvement activities regarding the business processes and for the definition of the operational requirements for the IT systems. |
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| Years | Employer | Title | Department |
| Years: 2000 to 2002 | Employer: Blu | Title: IT Configuration Manager | Department: Rome |
Responsibilities:Responsible for all the Configuration Management activities on the BLU IT systems (Training, Pre-Production and Production).Planned, directed and successfully implemented a restructuring of Installation processes allowing a reduction of programmed monthly release time from 48h to 9h. Directed the Operations (back office) carrying out the activities of definition and supervision of the Incident processes and Configuration Management for the IT systems (CRM, Billing, Internet, OSS..), including the Service Level Agreement (SLA) definition with the Blu’s IT Ops Partners |
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| Years | Employer | Title | Department |
| Years: to Present | Employer: Undisclosed | Title: Roles Prior to 2002 | Department: |
Responsibilities:Spacecraft Operations Manager (SOM) for the space mission MITA and the Small Space Mission of Italian Space Agency (ASI).Deputy Spacecraft Operation Manager for the scientific project BeppoSAX, with Telespazio - Rome - ITALY Operations Analyst for IRIDIUM and Iridium Next Programs with Motorola SATCOM - Chandler - ARIZONA |
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