Expert Details
Sales, Customer Success, BPO Operations, and Startup Mentorship
ID: 739427
India
Areas of Specialization:
BPO Operations: optimizing business process outsourcing operations, driving efficiency, and delivering exceptional customer experiences.
Sales: Identifying opportunities, building relationships, and achieving revenue growth.
Customer Success: Ensuring customer satisfaction, fostering long-term relationships, and driving retention.
He is also passionate about mentoring and supporting startups, providing guidance to help them navigate challenges and optimize their growth potential.
As an expert advisor and consultant, he is associated with prominent organizations such as Infollion Research Services, Knowledge Ridge, Wadhwani Foundation, Sealed Network, and more. He offers his skills and knowledge to optimize operations, sales, training, HR solutions, and customer success.
Education
| Year | Degree | Subject | Institution |
|---|---|---|---|
| Year: 1989 | Degree: B.Com | Subject: Accountancy | Institution: Calcutta University |
Work History
| Years | Employer | Title | Department |
|---|---|---|---|
| Years: 2011 to Present | Employer: Undisclosed | Title: Co-Founder & COO | Department: |
Responsibilities:Expert offers specialist guidance in Growth Sustainability, GTM Strategy, Manpower Logistics and Outsourcing. With an overall professional experience of over 30 years, he has serviced clients across 18 countries through his business group. |
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| Years | Employer | Title | Department |
| Years: 2019 to Present | Employer: Undisclosed | Title: Director | Department: |
Responsibilities:The mission at NBS is to empower the success of clients by providing innovative solutions that drive tangible and lasting results. They are dedicated to understanding the unique needs and aspirations of each business they work with. By combining expertise, industry insights, and a forward-thinking approach, they deliver tailored strategies and transformative solutions that unlock growth, enhance efficiency, and foster a culture of continuous improvement.Collaborative approach allows to understand our clients’ goals intimately, align strategies effectively, and co-create solutions that propel clients towards their desired outcomes. Committed to delivering personalized attention, exceptional service, and measurable results. Guided by industry leaders who possess in-depth knowledge of industry landscapes. Abreast with the latest industry trends, emerging technologies, and best practices to provide cutting-edge solutions. |
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| Years | Employer | Title | Department |
| Years: 2011 to 2019 | Employer: Nistula Business Solution | Title: Partner | Department: |
Responsibilities:Global business services company currently operating as an RPO, KPO, BPO, PrO & SPO |
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| Years | Employer | Title | Department |
| Years: 2010 to 2011 | Employer: COCOBERRY RESTAURANTS AND DISTRIBUTORS PRIVATE LIMITED | Title: Senior Manager - Operations | Department: |
Responsibilities:Was responsible for handling PAN India operations of all the retail and QSR units including monitoring supply chain and training. |
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| Years | Employer | Title | Department |
| Years: 2005 to 2010 | Employer: Wipro Limited | Title: Assistant Manager - Operations (Tech Lead) | Department: |
Responsibilities:Was Assistant Manager - Operations in the capacity of Technical Lead for both Voice and Non-Voice Operations of Hewlett Packard IPG Division as a client of Wipro BPO Solutions Limited until April 2010. Wipro BPO Solutions Limited is one the global leaders in IT & IT-enabled Services. In this role, he was responsible for handling the process KPIs including individual KPIs of all the Subject Matter Experts on site (voice & non-voice). He was also responsible for discussing reports and process strategies with clients on weekly and quarterly review calls. Expert was one of the key personnel in driving operational excellence at the Kolkata site of Wipro BPO Solutions Limited and also was the key member of the team in piloting the new site at Delhi handling at FTE of above 450 and was in charge of technical training to all technical agents as well as Subject Matter Expert and was also a member of the Operations Intervention Team while being part of the interview process of frontline agents across processes Kolkata site. He was twice winner of "The Award for Outstanding Contribution". |
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| Years | Employer | Title | Department |
| Years: 1998 to 2005 | Employer: Pushti Distributors | Title: Sales Manager | Department: |
Responsibilities:Was responsible for handling retail distribution, bulk business orders and creating a network of retailers, sub-distributors and wholesalers across locations in Kolkata. Responsible for creating a network of 11 sub-distributors, 8 wholesalers and over 100 retail outlets across Kolkata including procuring bulk business orders from clients like UCO Bank, Bowler's Den and Bijoli Grill. |
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| Years | Employer | Title | Department |
| Years: 1998 to 1998 | Employer: Dover Credit Limited | Title: Assistant Manager - Finance | Department: |
Responsibilities:Was responsible for handling the daily accounts and leasing and hire purchase documentation as well as bank liaison for facilitation of cash credit limit against submitted leasing & hire purchase documents. |
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| Years | Employer | Title | Department |
| Years: 1993 to 1998 | Employer: Quality Inspection Pvt Limited | Title: Accounts Officer | Department: |
Responsibilities:Daily Company Accounts, Reconciliation, Finalization and Tax Returns. |
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| Years | Employer | Title | Department |
| Years: 1990 to 1992 | Employer: A S Gupta & Co - Chartered Accountants | Title: Articled Clerk | Department: |
Responsibilities:Bank audits, corporate audits, tax audits & statutory audits. |
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Career Accomplishments
| Licenses / Certifications |
|---|
| Export and Import and EXIM Documents (Letter of Credits) ASSOCHAM (The Associated Chambers of Commerce and Industry of India) Six Sigma - Green Belt COPC Lean Business Continuity Management |
| Professional Appointments |
|---|
| Business Mentor (MAARG) #startupindia Expert Infollion Research Services Dec 2022 – Present (6 mos) Expert Knowledge Ridge Oct 2022 – Present (8 mos) NEN Startup Advisor Wadhwani Foundation Aug 2022 – Present (10 mos) Business Consultant Sealed Network Apr 2021 – Present (2 yrs 2 mos) Senior Consultant Bookmywizard.inc Jul 2020 – Present (2 yrs 11 mos) Business Consultant Coleman Research May 2020 – Present (3 yrs 1 mo) Mentor Intercell May 2020 – Present (3 yrs 1 mo) Business Consultant Enquire AI Jul 2019 – Present (3 yrs 11 mos) Consultant BTG Jan 2018 – Present (5 yrs 5 mos) Council Member GLG Jan 2018 – Present (5 yrs 5 mos) |
| Awards / Recognition |
|---|
| Award for Outstanding Contribution - Hewlett Packard APAC Business Awards - South East Asia Best Business Process Optimization Consultancy - South East Asia - APAC Business Awards - South East Asia “Outstanding Achievement Award for Business Excellence” - All India Achievers’ Foundation “Best CSR Initiative – Career Development – Education Consulting Company – India 201X” - Annual Global Business Outlook Awards “Applying Best Practices in Learning and Development – Education Consulting Company – India 201X” - Annual Global Business Outlook Awards Best Business Process Optimization Consultancy - South East Asia - APAC Business Awards - South East Asia Best Business Process Optimisation Consultants 202X - Annual Construction & Engineering Awards Award for Corporate Excellence & Master Entrepreneurship - Asia Pacific Enterprise Awards (APEA) Award for Corporate Excellence, Fast Enterprise & Inspirational Brand - Asia Pacific Enterprise Awards (APEA) |
| Publications and Patents Summary |
|---|
| 1 book on marketing, sales & customer success. |
Additional Experience
| Training / Seminars |
|---|
| Campus to Corporate Program MCKV College of Engineering Campus to Corporate Program JIS College of Engineering Campus to Corporate Program ICIS College, Bankura Campus to Corporate Program Akui Kamalabala College for Girls Stress Management Workshop TCS, India Stress Management Workshop Cognizant, India Stress Management Workshop HCL, India Stress Management Workshop Colliers International, India Stress Management Workshop Bajaj Finance, India POS Hardware Bootcamp Mateo Mandaluyong, Philippines Stress Management Workshop R-APC Enterprise, Philippines Stress Management Workshop OPH Philippines Corporation, Philippines |
Language Skills
| Language | Proficiency |
|---|---|
| English | Native |
| Bengali | Native |
| Hindi | Fluent |