What Should Traditional Institutions Do to Survive the Disruption of Fintechs?
The stakes are high, and if organizations do not transform, survival is questionable. Yet, with so few successfully completing digital transformation efforts, determining the path forward can seem like a flip of the coin.
Big Village’s Nicole Garberg, Head of Customer Experience, sat down with one of the Expert by Big Village’s panelists, Jesse Poe, to discuss the importance of digital transformation in the financial services industry. Listen as Jesse and Nicole discuss the integration of CX into the digital transformation process, the importance of breaking down silos, and how fintech has forced traditional banks to move to digital.