Expert Details

Expert in Improving the Value of Technology Investments, Management of IT and Application in Business

Expert ID: 729983 United Kingdom

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Expert. Expert has a successful track record helping clients to develop and improve the management and application of technology within their businesses; bridging the Business/Technology divide by deploying eclectic, hybridised commercial & technology skills and experience. Expert is fully capable across the spectrum of Technology, its management & economics / financial impact.

In the area of Strategy & Investment Decision Support, he helps clients to develop business aligned IT strategy (including Internet, eCommerce and Cloud Computing) and designs the holistic business architectures (people, process, technology) to support business objectives. He develops business plans and the associated financial analysis for the creation of technology based services and new businesses. He has also developed the underlying technology roadmaps, and strategic technology plans to support the IT strategy. The financial elements of business plans have included new technology business value measurement and assessment of return on investment, and cost estimation and projections for operating expenses and top-line revenue, to support the cost benefit analysis decisions and business cases to justify (or deny) proposed technology investments and launch proposals.

He has analysed and investigated feasibility and other factors of the primary options and choices in support of business technology investment decisions. He has developed techniques for technology investment portfolio analysis, and supported clients in prioritising their technology spending.

He provides IT/Commercial due diligence on M&A targets to investors, including Private Equity and Venture Capital Firms, recent examples being:
­- converged communications technology services company
- online directory services company
- high volume secure print services company
- premium-credit finance provider


Expert. Expert has applied his hybrid IT/commercial expertise and skills to helping clients reduce the operating costs of Information Technology.

In the area of Information Technology Cost Management, he is an expert in Strategic Sourcing, supplier cost reduction, outsourcing and other purchasing processes and techniques. However, combined with his deep knowledge of Information Systems/Technology itself, he has also helped client to transform their use of technology and IT Services so enabling savings that would not be possible by purchasing actions alone.

He has worked over the full Strategic Sourcing / IT purchasing lifecycle:
- IT Sourcing Strategy, including design of Sourcing Reference Model / Sourcing Architecture
- Supplier Value Analysis, and other cost analysis
- RFI & RFP drafting, including definition of IT service pricing models & templates
- RFP evaluation and Pricing analysis
- Contract Negotiation
- Ongoing Vendor Management (vendor control), including Procure-to-Pay systems, Vendor Management Information (MI), IT procurement organisation
- IT Service Billing & Charging

Expert covers the full range of IT categories:
- Application Services, including Software as a Services (SaaS), and Software Licensing
- Service Integration, including Service Desk
- End User Computing, inc Desktop Services, Messaging, Collaboration
- Hosting & Datacentres, including Cloud Computing, Infrastructure as a Service (IaaS), Platform as a Service (PaaS)
- Telecoms & Data Networks
- Niche services (e.g., Market Data)

Expert is a passionate advocate of innovation and 'agile' approach to business, in particular, iterative product and systems development methods.

In the area of Business Agility & Transformation, he has developed the business architecture and supporting mechanisms to enable innovation and business agility.

He has helped clients to become more innovative and responsive to the market, by developing innovation strategy and pipeline management. He has recently helped clients reintroduce innovation into IT services (development and operations) that was lost in the first wave of IT outsourcing, in particular formalising the innovation business system for the purposes of commercial implementation, including defining key client/supplier interfaces, funding principles, innovation metrics and incentive schemes.

He has broad and long experience of systems development in support of business products ands services, and has applied this experience to help organisations in their transformation of IT and business to improve productivity of service and systems development, reduce time to market and increase software quality, through the transformation to an Agile business model, encompassing:
- People & Culture - embedding the agile philosophy in the organisation
- Structure - organisation design, including use of multi-functional teams
- Methods - software engineering process assessment, rapid product development, rapid application development, iterative methods (such as DSDM, eXtreme Programming, SCRUM, RUP)
- Physical Environment - shaping the work environment (physical and virtual) to get the best from the teams
- Partnerships & Commercial - selecting compatible development partners, laying out the commercial/contractual structures, productivity metrics and other service parameters

Expert. Expert has over 25 years industry experience underpinning his broad ranging abiity as a Programme Director, defining, planning and leading a wide range of Business/IT related programmes. He supports clients on their transformation journey, covering the full programme lifecycle as needed, from concept through design and development to implementation:
- business analysis
- business system design & business reengineering
- cost modeling
- Project planning & project cost estimation
- systems engineering and technology development
- project cost management

Advised Global Utility on global IS Transformation, in particular, on the multi-vendor IT/commercial architecture & strategy, including the embedded Service Integration model, pricing strategy, Innovation requirements; Built business case, and coached management team of UK Online Bank through implementation, in transformation of application development function to agile working methods and flexible resourcing with mixed model outsourcing (on-shore and off-shore)Developed business plan and financial models for Start-up for successful venture capital funding proposal to develop online services using semantic web and other Web 2.0 technologies, follow-on to develop launch plansAssessed Pharmaceutical company field sales force requirements for technology support when “on territory”, developed business case for mobile technology replacement programme, and planned and kicked off rollout across UK GP and Hospital representativesChief IT/Commercial architect for Service Management Integration contract negotiations for Global Utility, including driving deep dive pricing and commercial analysis, and vendor discussions, and drafting contract schedules for pricing, collective service credits and innovation bonus incentive scheme

Education

Year Degree Subject Institution
Year: 1979 Degree: B.Sc (Eng) Subject: Electrical And Electronic Engineering with Computer Science Institution: University of London

Work History

Years Employer Title Department Responsibilities
Years: 2001 to Present Employer: Undisclosed Title: Director Department: Responsibilities: Director/Partner level IT Strategy & IT Commercial subject matter expert working with as independent consultant and with affiliated consulting companies, advising Board level and senior executives for clients in Financial Services, Energy, Utilities, Pharmaceuticals, Online Services and other sectors
Years: 2005 to 2009 Employer: Garlik Title: Information Strategy Director Department: Responsibilities: Thought leadership role defining information strategy for online services: strategic planning, conceiving high-level business and technical architectures, identifying and sourcing key information sources, and analysing customer data/demographics
Technologies covered include Semantic Web (RDF triple-store, ontology, etc), Natural Language Processing (NLP) and web search platforms, and consumer e-commerce
Years: 1996 to 2001 Employer: Mitchell Madison Group / marchFIRST Title: VP (Partner) of Strategy & Technology Department: Responsibilities: Led IT Strategy and European B2B E-Commerce Practices; developed key verticals (Financial Services, Telecoms/High Tech, Manufacturing, Media), $40m revenue in 2000. Also, leading IT Strategist solving clients’ strategic Technology Management and Operations problems, primarily in Financial Services.
Co-leader of client development team for large UK Bank (revenue target £2.5m pa). Won and delivered engagements, working across the whole client development lifecycle.
Initiated and developed IT Strategy and B2B e-Commerce practices covering, for example, client development, Intellectual Capital development, senior-level recruiting, and building service offerings and delivery capabilities
Years: 1991 to 1996 Employer: 4frontTechnology Inc Title: Customer Service & Development Director Department: Responsibilities: Responsible for providing Professional Services across Project Management, Consultancy, Training, Software Development, Technical Support, and Help Desk for software house / reseller
• P&L responsibility for division achieving profitable growth from 1992 to1996 (£1.5m revenue).
• Instituted new client billing and cash collection systems resulting in division meeting and exceeding billing and cash collection targets month on month
Years: 1984 to 1991 Employer: McDonnell Douglas Information Systems Title: Development Manager Department: Computer Systems Company Responsibilities: Development Manager leading UK software development group (60+ staff) and customised products business.
• Key projects included porting of Reality (PICK) operating system onto UNIX, developing standards based networking (Ethernet, OSI, X.25) and failsafe transaction processing.
• Previous role as Senior Project Manager, in Advanced Development Group
Years: 1975 to 1984 Employer: Marconi Defence Systems Title: Software Project Leader Department: EW Responsibilities: Software Project Leader working on Guided Weapons / Electronic Warfare
systems including real-time software for electronic surveillance / counter-measures (jamming), live battlefield radar environment simulators, and advanced graphics systems.
Earlier roles include development of embedded microprocessor software, and systems programming for VAX systems. Also University sponsorship, including pre-University year (1975-79)

International Experience

Years Country / Region Summary
Years: 2003 to 2003 Country / Region: Nigeria Summary: Conducted operational risk and security architecture review for a Nigerian Bank, leading to IPO and subsequent merger to fund infrastructure investment
Years: 1998 to 1998 Country / Region: Netherlands Summary: Sourcing of global Desktop Services (90,000 seats) for Electronics Company
Years: 1997 to 1998 Country / Region: Netherlands Summary: Sourcing of Specialty Chemicals, Raw Materials, Packaging and other goods and services for Paint Manufacturer
Years: 2005 to 2005 Country / Region: Belgium Summary: Feasibility assessment and business case for reducing IBM Mainframe software costs by ‘Lift and Shift’ port to Windows/Unix commodity hardware platforms, leading to successful licence cost reduction from incumbent
Years: 2008 to 2009 Country / Region: USA Summary: Development of strategic Group-wide procurement strategy for Telecoms, including move to Telecoms Integration Management (TIM) model, and longer-term Fixed-Mobile convergence (FMC)

Career Accomplishments

Associations / Societies
Expert has excellent professional qualifications. He is a Chartered Engineer (C.Eng), a Chartered Fellow of the British Computer Sociaty (FBCS), and Chartered IT Professional (CITP), Member of the Institutuion of Engineering and Technology (MIET) and is a registered European Engineer (Eur Ing). He is also a member of the DSDM Consortium, anf a signatory of the Agile Manifesto
Licenses / Certifications
C.Eng, Eur Ing, FBCS, CITP, FIET

Additional Experience

Training / Seminars
IT Sourcing for Consultants
Vendor Selection
IT Service Providers
- Application Services, including Software as a Services (SaaS), and Software Licensing;
- Service Management Integration;
- Service Desk;
- End User Computing, inc Desktop Services, Break/fix, Messaging, Collaboration;
- Hosting & Datacentres, including Cloud Computing, Infrastructure as a Service (IaaS), Platform as a Service (PaaS)
- Telecoms & Data Networks
- Niche IT services (e.g., Market Data)
Marketing Experience
IT Services - Multi-vendor (outsourced) Service Managment Integration Models;
IT Services - Service pricing and incentive models, including consumption based pricing, collective incentives;
National, Multi-national, International Enterprise service needs and buying behaviour for Information Technology and IT Services in regulated industries (Financial Services, Energy, Utilties, Pharmaceuticals;
Business Applications of Semantic Web Technologies
Other Relevant Experience
Design of Sourcing Reference Models for Information Technology;
Design of IT Service Pricing Strategy and specific models, including consumption based pricing;
Financial Modelling for Technology Investment Business Case preparation;
Technology Investment Portfolio Prioritisation;
Design of Agile Business Architecture

Fields of Expertise

business plan, business case, strategic technology planning, technology roadmap, cloud computing, cost-benefit analysis, e-business strategy, technology planning, new technology business value measurement, portfolio analysis, return on investment, strategic planning, cost estimation, business analysis, cost modeling, operating cost, cost reduction, vendor control, sourcing, purchasing, cost analysis, outsourcing, supplier value analysis, supplier cost reduction, technology management, technology innovation, business transformation, technology innovation management, software engineering process assessment, software metrics, rapid product development, computer software technology innovation, cross-functional team, technology development, project cost estimation, project planning, business system design, systems engineering, supply chain optimization, business model, information systems (discipline), commercial business, business performance improvement, business economics, computer contract, telecommunications industry, spreadsheet analysis, financial analysis, project risk management, operating expense management, strategic management, strategy, gap analysis, business valuation, voice over IP, customer satisfaction, real-time software engineering, concurrent software engineering, e-business strategic planning, data mining, business strategy, European sourcing, market assessment, Internet commerce, knowledge management, customer management system, modern management tools, database server, contract negotiation, self-directed work team, business intelligence, time-to-market, technology search, project assessment, technical management, computer software licensing, organizational development, life-cycle cost, software engineering process standard, information network, computer system administration, software selection, project data management system, startup, PIM software, data communication network, information technology management, iterative method, software metric, database design, performance, system improvement, improvement, procurement regulation, corporate strategic planning, data visualization system, project cost engineering, software process dynamics, computer system integration, value pricing, contract, fixed cost, software productivity, vendor selection, application software, online computer system, software systems requirements definition, management, decision tree, database programming language, productivity measurement (quantity), new product development, computer hardware benchmarking, software engineering systems design, object-oriented design, software life cycle, international sourcing, cost control, computer vendor, innovation, digital communication, communication network, technology, software re-engineering, software engineering, project management, management decision-making, data analysis, computer architecture, business process re-engineering

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