Expert Details
Local Government; Executive Level Management Training & Leadership Development; Public Administration, Public Policy
ID: 738093
Georgia, USA
She has a Bachelor of Arts degree in Business Management & Organizational Development and a Master of Public Administration, specializing in Public Policy and Governance.
Respected Government Official who is dedicated, driven, determined, and proactive. Extensive experience leading operations, projects, and teams within organizations both privately and publicly. Proven track-record leading sizeable, cross-functional teams in strategic planning, design, and implementation of cutting-edge business solutions, driving greater efficiency, effectiveness, and revenues. Effective presenter, negotiator, and businessperson, forging solid relationships with strategic partners and building consensus across multiple organizational levels.
Core competencies include: A proven background in Leadership and Executive Level Management
- Leadership
- Executive Management
- Development & Training
- Public Policy
- Budget Management
- Budget Analysis
- Conflict Resolution
- Team Building
- Legal/judicial support
- Procurement
- Employee Relations
Selected Achievements:
• Directly responsible for the successful planning, training, and implementation of the largest statewide automated Motor Vehicle systems implementation for Clayton County.
• Implemented a new automated customer queuing system to add to the efficiency and effectiveness of the Tax Commissioner’s Office Motor Vehicle Division.
• Redesigned three of the five divisions of the Tax Commissioner’s office to properly secure the office.
• Successfully automated processes and procedures throughout all five divisions of the Tax Commissioner’s Office increasing the efficiency of its day-to-day operations.
Education
| Year | Degree | Subject | Institution |
|---|---|---|---|
| Year: 2019 | Degree: MPA | Subject: Public Administration/Public Policy & Governance | Institution: Capella University |
| Year: 2016 | Degree: | Subject: Law | Institution: Concord Law School |
| Year: 1995 | Degree: BA | Subject: Business Management & Organizational Development | Institution: Spring Arbor University |
Work History
| Years | Employer | Title | Department |
|---|---|---|---|
| Years: 2015 to Present | Employer: Undisclosed | Title: Chief Deputy Tax Commissioner | Department: Tax Commissioner's Office |
Responsibilities:The acting Tax Commissioner in the Tax Commissioner’s absence responsible for the agency’s $350+ million-dollar tax collection and distribution process. Provides executive leadership for the day-to-day operations of the five divisions of the Tax Commissioner’s Office. Successfully trained and led a team of 25+ employees for one of the most comprehensive statewide Motor Vehicle systems implementations of 2019. Successfully led the redesigning of three of the five divisions of the Agency to properly secure the Agency which brings in over half the County’s annual revenue. Led the project to automate the Motor Vehicle Division’s customer flow system thereby improving customer experience, satisfaction, and efficiency. Led and managed strategic planning for a complete infrastructure transition for property tax collections, to be implemented in March, 2020. Both crafts and advances executive level policies and procedures, prepares budget proposals, and is responsible for the annual State Digest preparation and submission. Represents the Agency in dealings with external interests, local Administration, and with both local and state level agencies.Directly responsible for the management and organizational development of the Tax Commissioner’s Office. Supervises a staff of 40 employees, directs and evaluates executive level and subordinate staff, mitigating internal and external issues, counseling, disciplining, and completing executive level performance appraisals. |
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| Years | Employer | Title | Department |
| Years: 2013 to 2015 | Employer: Clayton County Government | Title: Judicial Assistant | Department: Probate Court |
Responsibilities:Directly reported to and assisted Chief Probate Judge and the Associate Judges for Clayton County Probate Court including but not limited to coordinating travel arrangements (air, hotel accommodations and ground transportation, preparing detailed itineraries, preparing pre-travel authorizations and submitting post-travel expense reports within specified timeframes); office support/management; fiscal budget planning, preparation, and implementation; answering and screening incoming calls and initiating responses promptly; preparing presentations for executive discussions/meetings, internally and externally, as well as board meetings; processing vital records information, estates management, weapons carry licensing, and guardianships; handling caseload management (creating and filing orders, scheduling hearings); processing firearm hearings, events planning and execution. Responsible for coordinating for Clayton County Visiting Friends (ensuring the safety, and well-being of the Senior Citizens and those in need of Guardianships in Clayton County) and assisted with Clayton County Mental Health Treatment Court (Clayton County State Court Program). |
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| Years | Employer | Title | Department |
| Years: 1995 to Present | Employer: Undisclosed | Title: Transcriber (virtual) | Department: |
Responsibilities:Served dual role as Executive Assistant for the Bishop and currently a skilled transcriber/editor (from home) for bookwriting, notes, and for our international and local television broadcasts, utilizing a Gearplayer 4 transcription device along with Dragon Naturally Speaking 12 software, typing 75+ words per minute. Responsible for overseas transcription for translation in several languages and closed captioning, along with transcriptions for public purchase and for the purposes of the Hearing Impaired Community. Ministry Leader for Hands for HIM (H4H) Hearing Impaired Ministry and Sign Language Dance Ministry leader (Down With Christ - DWC). |
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Government Experience
| Years | Agency | Role | Description |
|---|---|---|---|
| Years: 2015 to Present | Agency: Clayton County Tax Commissioner's Office | Role: Chief Deputy Tax Commissioner | Description: The acting Tax Commissioner in the Tax Commissioner’s absence responsible for the agency’s $350+ million-dollar tax collection and distribution process. Provides executive leadership for the day-to-day operations of the five divisions of the Tax Commissioner’s Office. Successfully trained and led a team of 25+ employees for one of the most comprehensive statewide Motor Vehicle systems implementations of 2019. Successfully led the redesigning of three of the five divisions of the Agency to properly secure the Agency which brings in over half the County’s annual revenue. Led the project to automate the Motor Vehicle Division’s customer flow system thereby improving customer experience, satisfaction, and efficiency. Led and managed strategic planning for a complete infrastructure transition for property tax collections, to be implemented in March, 2020. Both crafts and advances executive level policies and procedures, prepares budget proposals, and is responsible for the annual State Digest preparation and submission. Represents the Agency in dealings with external interests, local Administration, and with both local and state level agencies. Directly responsible for the management and organizational development of the Tax Commissioner’s Office. Supervises a staff of 40 employees, directs and evaluates executive level and subordinate staff, mitigating internal and external issues, counseling, disciplining, and completing executive level performance appraisals. |
| Years: 2013 to 2015 | Agency: Clayton County Probate Court | Role: Judicial Assistant | Description: Directly reported to and assisted Chief Probate Judge and the Associate Judges for Clayton County Probate Court including but not limited to coordinating travel arrangements (air, hotel accommodations and ground transportation, preparing detailed itineraries, preparing pre-travel authorizations and submitting post-travel expense reports within specified timeframes); office support/management; fiscal budget planning, preparation, and implementation; answering and screening incoming calls and initiating responses promptly; preparing presentations for executive discussions/meetings, internally and externally, as well as board meetings; processing vital records information, estates management, weapons carry licensing, and guardianships; handling caseload management (creating and filing orders, scheduling hearings); processing firearm hearings, events planning and execution. Responsible for coordinating for Clayton County Visiting Friends (ensuring the safety, and well-being of the Senior Citizens and those in need of Guardianships in Clayton County) and assisted with Clayton County Mental Health Treatment Court (Clayton County State Court Program). |
Career Accomplishments
| Associations / Societies |
|---|
| Georgia Tax Officials (Member) Constitutional Officers of GA (Member) |
| Licenses / Certifications |
|---|
| Life & Health Insurance Agent Long Term Care Specialist |
| Professional Appointments |
|---|
| Rainbow House, Inc. (Board Member) Hands For HIM (Ministry Leader) Down With Christ (Ministry Leader) |
Additional Experience
| Training / Seminars |
|---|
| Georgia Tax Officials Training Tax Commissioner's Technical Training Constitutional Officers of Georgia Training - Management - Leadership Development - HIPAA - Constitutional Officer of Georgia (COAG) - Budget - GBI/GCIC Security & Integrity Training - GATO – GA Tax Officials Training - COAG – Constitutional Officer of GA Training |
| Other Relevant Experience |
|---|
| Technological Proficiency: Microsoft Word, Excel, PowerPoint, Publisher, Access, Outlook, QuickBooks, Gear Player 4, Dragon Naturally Speaking 12 transcription software, Adobe Creative Suite, General Ledger, JEMS vital records management & Court Calendar system, In Design, web design/site maintenance, type 75+ wpm. |
Language Skills
| Language | Proficiency |
|---|---|
| American Sign Language | Fluent |
| English | Native |
Fields of Expertise
Effective Leadership Skills, leadership development, leadership training, governmental relations, local government, customer care, customer experience, customer experience management, Customer Service, customer service development, management training, employee development, collaborative dispute resolution